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Topic: Double receipt!!

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Subject: Double receipt!!
Date Posted: 10/24/2007 1:38 AM ET
Member Since: 10/4/2007
Posts: 3
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Help! I only requested a certain book once, it only showed one copy in my list of books requested, I have received the one from the person I requested it from, but now it is showing that there is another copy from another member en route to me! What do I do?! I'm sure I only requested the one from the one member! I double checked that it had showed up properly in my requested page, and have looked at it multiple times to see what the status was. I also accidentally clicked received to the second members book because it was the same title, and I knew I'd only requested it once!

Date Posted: 10/24/2007 2:52 AM ET
Member Since: 8/9/2005
Posts: 20,024
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Check your transaction archives to make sure it wasnt canceled and moved on to another member. Was it a WL book? If so did you have more that one version of it WLed? It could be that your WL ordered a second similar version of it for you.

Date Posted: 10/24/2007 8:08 AM ET
Member Since: 11/10/2006
Posts: 2,947
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It's possible the first person never marked it mailed or marked it mailed after the date they said they were going to mail it and the request was passed on to another member. As Chris said, you need to check your transactions archive to see the history behind the orders. Also, check your credit registry to see if 2 credits were deducted. If not, then the first request was canceled by the sytem because it was not marked mailed.

Date Posted: 10/24/2007 9:32 AM ET
Member Since: 10/4/2007
Posts: 3
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I know it was not marked mailed in time, but it was mailed and I did receive it.  Is that how it works?  That it just transfers it on?  That seems problematic because then this happens if the person actually mailed it but forgot to mark it so.  Also, I've noticed that when I went and gave her credit for sending it, I have lost credits for those, and the extra one that I didn't want.  :(  Is there any way that I can set it not to just transfer to the next person without my permission?  It wasn't a WL book.

 

Cathy A. (Cathy) - ,
Date Posted: 10/24/2007 11:00 AM ET
Member Since: 12/27/2005
Posts: 4,103
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Angie -- one of the most important rules of the club is that the sending member has to mark the book mailed. If she didn't do that, you don't have to mark it received and give her a credit. If you did that, it was nice of you, but you didn't have to do it. The Help Center item you should look at is "I received 2 copies of the same book!"

There is no way to tell the club that you don't want to forward requests to the next member. That happens automatically.

Date Posted: 10/24/2007 3:39 PM ET
Member Since: 8/2/2005
Posts: 367
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When you receive the first book, you do NOT have to mark it received.  Senders are told that they MUST mark a book mailed by the deadline, or the order is cancelled by the system.

Date Posted: 10/24/2007 4:16 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If the sender doesn't mark it mailed then it assumes they cannot send the book and it moves on to the next person in the FIFO line. That's why it very clearly says "you must mark this book mailed by____ if you want to earn your credit".  It will charge you a credit now for each book because you marked the 1st one received.  You can't have 2 of the same book on yourshelf at the same time. So I would put one on my shelf right away.  Unless the person in error is willing to send you 2 credits to send the book back-1 to cover the credit for the 2nd book and another to cover postage. 

Date Posted: 10/24/2007 4:18 PM ET
Member Since: 8/16/2007
Posts: 15,177
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The second sender is the one you should mark as received, they are the ones that sent it correctly. The first sender, it is your option to be nice and mark it rec'd to let them get the credit for the book they sent.



Last Edited on: 10/24/07 4:21 PM ET - Total times edited: 1
Date Posted: 10/24/2007 4:29 PM ET
Member Since: 4/25/2006
Posts: 156
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Did you have to go into your transaction archive to mark it as received?  (I'm just wondering how it works)

Date Posted: 10/24/2007 5:40 PM ET
Member Since: 8/26/2006
Posts: 9,308
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Usually what happens is that the 1st (cancelled transaction) book arrives, the receiver isn't aware at that point that there are 2 books in the mail, and she marks it received.  But she's actually marking the 2nd book received, since it is the only "live" transaction.  The 2nd book arrives (which has already been marked received) and the confusion begins.

The link Cathy posted from the Help Center, I received 2 copies of the same book!, is the best place to figure it all out.  If you want to mark the 1st book received as well, you can do that in your transactions archive.

Date Posted: 10/24/2007 11:14 PM ET
Member Since: 10/4/2007
Posts: 3
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I did go into my transaction archive since I was seriously confused...and that is how I wound up giving away that free credit.  I am a little frustrated, but I am happy that the first person did send me both of the books I requested.  I felt like it was pretty quick, and even though it was their responsibility, I would feel bad for getting two books from her if she just forgot to mark them sent.  But from now on I know better, and I will only mark the one that was sent properly as received.  Talk about a baptism of fire!  This was my first book to receive, ever!!!