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It's so easy to post remarks about negative or bad customer service but I wanted to take the time to post how great my first transaction was with this website - allromanceebooks.com
I was having problems downloading a book late one evening. Over two evenings (cuz that's the only time I could get to my PC) and several e-mails I was able to solve my problem. I was so pleased to get responses from the Chief Operating Officer in the attempts to help me out. Very patient and nice.
Just wanted to pass on a great experience with the customer service of this ebook dealer!