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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Bk Business)
Effective Apology Mending Fences Building Bridges and Restoring Trust - Bk Business
Author: John Kador
Progress is made one apology at a time Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines. In fact, we all have occasion to apologize. But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create poss...  more »
ISBN-13: 9781576759011
ISBN-10: 1576759016
Publication Date: 5/1/2009
Pages: 273
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Publisher: Berrett-Koehler Publishers
Book Type: Paperback
Members Wishing: 1
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