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Topic: Electronic postage not available?

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Subject: Electronic postage not available?
Date Posted: 1/22/2010 6:20 PM ET
Member Since: 5/13/2006
Posts: 20
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has anyone else had this problem recently?  I posted a stack and two of the requested books gave an error when I printed the wrapper.  Electronic postage not available for this address.   the addresses did not look unusual to me. 

Does anyone know why this is happening?

Date Posted: 1/22/2010 6:43 PM ET
Member Since: 10/28/2008
Posts: 3,529
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I did have problems with the custom dc. so I had to use pay pal shipping.

Date Posted: 1/22/2010 6:54 PM ET
Member Since: 11/14/2005
Posts: 6,421
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When this happens, go to the USPS site, and click the link near the top for +4 zip codes. There you will input the address as you have it, and if they give something back different, then PBS cannot use what the member has posted for their address. The address HAS to match the USPS preferred way of doing their address or it cannot have DC attached to it. They may well recieve mail at the non-conforming address, but no where that uses DC can utilize it.

Contact the member and have them correct their address with PBS, but I don't know if it will make a difference in your current request, as I don't think the change will happen until their next request. You may have to have them cancel and reorder after PBS has corrected their address.

Date Posted: 1/22/2010 8:40 PM ET
Member Since: 7/19/2008
Posts: 15,481
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Sometimes it is as simple as the address is using the wrong abbreviations.  This seems to happen with long town names.

Date Posted: 1/23/2010 3:38 AM ET
Member Since: 8/26/2006
Posts: 9,342
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I've had a couple of Live Help questions about this tonight.  It sounds like our postage provider, Endicia, is down.  Try again in a few hours and it should work.