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Topic: ettiquette question

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Subject: ettiquette question
Date Posted: 12/5/2007 10:17 PM ET
Member Since: 10/28/2007
Posts: 17
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hey...hoping people know what to do in this situation..when I first signed up on the website by mistake I must have entered my address wrong-it was off by one digit. It took me something like a month and a half to realize this, by which time I had traded about 8 books. only 2 of the 8 books I ordered actually got to me. I asked the people who actually live in the house of the wrong address, and they said they hadn't seen them, and I e-mailed all the people who had sent them to me. I asked them to let me know if the books showed up back with them, and said that I would pay for them to be reshipped to me. One of the people who sent a book to me just asked if I could send her a book credit for the lost book(which I never got). I never realized that you could do this-anyway, having tooled around on the site until I figured it out......

I do feel like it's at least partly my fault that I never got the books. although I don't think it's my fault that they never turned up anywhere else, and I'm not sure why that is...anyway, what's the correct ettiquette here? I feel that if I give a credit to the one sender, i should by rights give a credit to all the senders who sent the books to the wrong address, and I don't right now have the credits to do that. Is it my job to give them credits, or is it the same as if a book got lost in the mail (which essentially they did, ultimately)? Any advice?

Date Posted: 12/5/2007 10:38 PM ET
Member Since: 8/16/2007
Posts: 15,177
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The PO often won't deliver mail addressed to someone who doesn't live at an address. Because it is media mail, it is only paid for in one direction so it might well not get back to them correctly, or if it did, would have arrived with postage due for the return trip. Did you check at the PO to see if they had any books held there and if they would give them to you?

If a book went lost in the mail, they'd be out the book and the credit. If  it were me, I would give the credits for the books lost due to my error.

Date Posted: 12/6/2007 12:12 AM ET
Member Since: 7/23/2006
Posts: 15,930
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You could wait it out until the book is marked lost - at that point, you'd get your credit back.  Then, I think you should buddy it to the sender.

I would also let PBS know what has happened and if they think there is a better way to handle it.

Date Posted: 12/6/2007 9:08 AM ET
Member Since: 11/14/2005
Posts: 1,442
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I agree with Rhonda.  Wait until you get your credit back for the 'lost' book and then buddy it to the sender.  Put yourself in the sender's shoes:  you get a book request, send off the book, and never gets to the requester.  You are now out a book due to a mistake made by the requester.  I would definitely do that if I had made same the mistake.

Deb

Date Posted: 12/6/2007 9:22 AM ET
Member Since: 5/10/2007
Posts: 5,526
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Melanie, I disagree with you that the PO won't deliver mail to an address if that person doesn't live there.  I get mail for people that have never lived in my house and I've been here for over 10 years!  granted it isn't MM, but it is still mail.

I would wait until the book has gone lost before giving any credits to the senders (if you do).  how long has it been?  Can you talk to the people at the post office and explain what happened and can they notify the carrier?  you would think that the carrier would recognize the name and put it in your mailbox vs your neighbor's.



Last Edited on: 12/6/07 9:24 AM ET - Total times edited: 1
Date Posted: 12/6/2007 9:39 AM ET
Member Since: 2/16/2006
Posts: 1,956
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Look at it this way.  You made a mistake.  The other members didn't make a mistake.  Someone will "pay" for the mistake.  Who do you think it should be? 

You can't really say that they didn't turn up anywhere else.  They may be sittin at the Post Office.  They may have arrived at the incorrect address, but the people who live there may have kept them.  I once had a package misdelivered to my neighbor (a long time ago, and I didn't know the neighbor at all).  The mail carrier was 100% certain that he delivered it to the neighbor.  It was an odd shaped package, and he was even able to tell me the name of the company it came from before I told him. But, since my neighbor swore that it wasn't delivered there, there was nothing that we could do.



Last Edited on: 12/6/07 9:42 AM ET - Total times edited: 1
Date Posted: 12/6/2007 9:39 AM ET
Member Since: 1/8/2007
Posts: 8,139
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Chana, if you still can't edit your address (you have to have completed a certain number of transactions to do so), PM R&R using the "contact us" link and inform them of the change so they can edit your account.

Date Posted: 12/6/2007 3:12 PM ET
Member Since: 4/17/2007
Posts: 918
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and turn your wishlist books off auto -request so no more get sent to you. good luck! we get mail from other people I do not know all the time too. even packages! it's crazy. i just give them back to the PO.

Date Posted: 12/6/2007 6:11 PM ET
Member Since: 10/28/2007
Posts: 17
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Thanks for your advice, everybody-I have been able to change my address, and I didn't realize that media mail packages didn't get sent back. I assumed that they'd make their way back to sender unscathed, like regular mail-but it does make sense that they don't, considering the rates are cheaper. anyway, I bought some credits (which I ordinarily wouldn't do, but I figure in this case I'd do it in case it takes me a while to accrue new ones) and send them out, so it should be fine. For the record, most of the mail that ends up in my mailbox belongs to other people who don't live here, so I"m not sure that's it-and I have asked the carrier. but maybe I"ll see if the post office has seen any of the books. Thanks again!

Date Posted: 12/6/2007 7:01 PM ET
Member Since: 8/27/2005
Posts: 4,121
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Chana--kudos to you for taking responsibility for your error and making it right--you're the kind of member we love to see at PBS!

Sharon C. (Mamu) - ,
Date Posted: 12/6/2007 8:31 PM ET
Member Since: 3/12/2007
Posts: 1,152
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Hi, Chana.  I see that you've been a member less than 2 months.  As Diane said, congratulations for being a responsible PBS member.  There's been a long thread/discussion initiated by a member, "A,"  who chewed another member, "B," out for NOT correcting "A"'s mistake!  Its refreshing to see you fix your goof and move on.

I'm buddying you a credit to help make up for the ones you had to buy.  Hopefully, you can just use it for yourself, but at least it can replace one if you end up having to return more. 

:)

Welcome!  Nice to have you here!

Sharon

Date Posted: 12/7/2007 9:09 AM ET
Member Since: 11/14/2005
Posts: 1,442
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Hi Chana,

I've also buddied you a credit, since you ended up having to buy some and becasue I agree 100% with Sharon - it's refreshing to see you admit your mistake, make it right, and move on. 

Deb

Date Posted: 12/7/2007 11:07 AM ET
Member Since: 10/28/2007
Posts: 17
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wow-thanks, guys! I'm really grateful-I've had a somewhat dim view of the world as of late, but this definitely brightens it up:)

:)Chana

Date Posted: 12/7/2007 11:36 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Btw, just as an addition here to Melanie's comment, undeliverable media mail is always returned to the sender, postage due. It is the primary reason for using media mail instead of bound printed matter, which is cheaper, but riskier, since it is neither forwarded or returned.

So, if the book does get returned to the sender, they will have to pay twice for the book :(  Not a happy prospect, better to hope that the PO loses or misdelivers and you only have to give them one credit back :)

I agree with waiting until it goes lost, and then buddying the credit to the sender, since you did make the mistake.



Last Edited on: 12/7/07 11:37 AM ET - Total times edited: 1