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Evaluating the Operation of the European Quality Award Model for Self Assessment (CIMA Research)
Evaluating the Operation of the European Quality Award Model for Self Assessment - CIMA Research
Author: Les Porter, John S Oakland, K. Gadd
The European Quality Award is the most widely used TQM self-assessment framework in Europe. Since its launch in 1991, many successful companies have used it as a model by which to assess their own internal activities. Based on the experiences of companies such as British Gas, Royal Mail, Ericsson and Rank Xerox, this report evaluates how the mod...  more »
ISBN-13: 9781874784937
ISBN-10: 1874784930
Publication Date: 1/14/1999
Pages: 106
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Publisher: CIMA Publishing
Book Type: Paperback
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