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Topic: An example of liquid damage

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L. G. (L)
Subject: An example of liquid damage
Date Posted: 7/29/2008 4:02 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Photos of a book with obvious liquid damage.  These sorts of books are NOT postable under the guidelines.

(link removed because the general public reads the forums now)

 

I received this book a couple weeks ago.  I marked it RWP and the sender argued with me.  Her exact words were: 

" Sorry you didn't think the book was in acceptable condition. I have returned your credit.

I only send books that I think are in good condition and that I'd be happy to receive myself. I disagree that the book had water damage. There was a tiny wrinkle on the bottom of the cover, which I definitely would not call water damage. I inspected the rest of the book and definitely did not see any signs of "water damage" on any of the pages or cover.

To avoid problems like this in the future, I won't send books to you or anyone else who puts conditions on their willingness to accept books. I had a feeling such stipulations would be a sign of trouble. Looks like I was right."

I absolutely HATE it when a sender sends a book that is *clearly* damaged and then blames the receiver.  I also HATE being put into the situation of having to ask for my credit back. 

I don't know how anyone could look at this book and think it fits the guidelines.  Gah.

ETA:  There was no damage on the packaging - this book was mailed like this.



Last Edited on: 10/30/08 2:53 AM ET - Total times edited: 2
Date Posted: 7/29/2008 4:21 AM ET
Member Since: 12/9/2007
Posts: 9,601
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WEll, I certainly see watermarks and they aren't on dollar bills.  What a rotten thing to have happen.  I really think some people do not understand "water damage".  It's amazing.

Ruth

Date Posted: 7/29/2008 8:37 AM ET
Member Since: 1/31/2006
Posts: 1,402
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L. - Thanks for posting the pics.  I think it will help others to see them.

BTW, IMO, that's pretty bad water damage.  I can see someone missing the random raindrop or damp thumbprint but there really isn't any excuse for missing damage to that degree. 

I wonder if we could put together a photo file of examples of unpostables into a thread here and then just keep it bumped up to the first page...

(Inserting my short version of my neverending soapbox speech on water damage.)  Water damage opens a book to mildew & mold damage.  Mildew & mold, being living things, can travel from book to book and destroy entire libraries.  Water damage is NOT merely an aesthetic issue.

Date Posted: 7/29/2008 8:52 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/2/15 6:46 PM ET - Total times edited: 1
Date Posted: 7/29/2008 9:10 AM ET
Member Since: 4/21/2008
Posts: 664
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Yikes! That is clearly water damage. I received a book that had damage but not as bad as that. I emailed the sender just to let them know it was not postable and specifically said I wasn't requesting the return of my credit. She was very nice and returned my credit anyway. The one I received I could see it being overlooked but your is extremely obvious!

Ditto what Meghan said about the mold & mildew.

Date Posted: 7/29/2008 9:20 AM ET
Member Since: 8/1/2007
Posts: 5,034
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Arghhh....what an aggravating response.  Trying to blame YOU for the fact that they sent a bad book.  Interesting to note that she know there was damage, but thought it was too slight to be a problem. 

We could wish that she will wise up, but she will probably still be be sending out marginal book to people "without" conditions.  What a bummer for you to have to deal with that.

Date Posted: 7/29/2008 9:39 AM ET
Member Since: 3/10/2006
Posts: 2,819
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I'm sorry, but that girl deserves a serious cyber bitch-slappin'.

Geez, L - you are really getting your unfair share of water-logged books!  How annoying.

Subject: concerned
Date Posted: 7/29/2008 9:48 AM ET
Member Since: 7/27/2008
Posts: 89
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Hi,

I'm new to the swap and concerned that I will miss damage on a book and be accused of sending damaged goods.  I've looked over my books pretty well but it is hard to know how everyone defines "good condition" Water damage is usually a fairly obvious thing.

I guess if someone is unhappy with my definition of good condition all I can do is refund their credit. That could get a little expensive though if people start doing it just to get a free book.

How do you all feel about small tears in the cover or a bend mark-is that not postable?

Date Posted: 7/29/2008 9:51 AM ET
Member Since: 8/1/2007
Posts: 5,034
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According to the rules, a tear less than 1 inch is OK.  If the cover had multiple tears, even if less than 1" I would probably not post it.  A bend in the cover is OK.

Date Posted: 7/29/2008 9:55 AM ET
Member Since: 8/27/2007
Posts: 3,326
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You should forward the photos and the member's rude PM to PBS. That should stop this member from sending bad books to the rest of us.

------

Maybe not!  I rec'd a book with almost exactly the same damage, only it was on the side pages. I had an exchange with the sender that ended up with her calling me names and being extremely rude! When I reported her for abuse - **  I  ** was chastized for not being "as nice as I could have been" and making it sound like it was my fault.  And I did ask for my credit back and did not receive it!

Date Posted: 7/29/2008 10:08 AM ET
Member Since: 3/23/2008
Posts: 2,456
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Wow, I looked at your photos.  Looks pretty extreme to me.  I would definitely forward them on to PBS to protect everyone else!

Date Posted: 7/29/2008 10:23 AM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 5/19/10 9:17 PM ET - Total times edited: 1
L. G. (L)
Date Posted: 7/29/2008 12:36 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Christy, if you follow the posting guidelines and check your books over, you shouldn't have anything to worry about.  My rule of thumb for posting books was the "credit rule": Would I pay $3.45 (the price of a credit) for this book?  If the answer was yes, I posted it.  If the answer was "maybe" or "no" then I didn't post it.  If in doubt, I didn't post the book.  Once you start trading a bit more, you'll get an idea of books that are postable vs. ones that shouldn't be posted.  *Most* of the books traded here are of good quality or better. :) 

Don't worry about people asking for credits back to get free books.  It simply doesn't happen, in my experience.  I have only had 2 complaints in over 540+ books sent - one complaint was legit - I didn't check one book closely enough, and the other was bogus - a person complained about library stickers on a practically new book, but had no RCs listed.  You can't please everyone all of the time, but if you follow the rules, you really shouldn't have problems.

Date Posted: 7/29/2008 1:27 PM ET
Member Since: 10/6/2005
Posts: 10,707
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I got a book like that with even worse water damage a few months ago. I ended up using it in an unpostables swap. The person who sent it to me never refunded my credit.

Date Posted: 7/29/2008 1:32 PM ET
Member Since: 2/2/2008
Posts: 175
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I recently had a wl book which I was able to trade in the bazaar.The buyer took another  book from my shelf so as I look at it , I got half credit .She's happy she got a book she wanted and I am happy I got half credit and some one else is reading a really great book.

KAH
Date Posted: 7/29/2008 4:46 PM ET
Member Since: 5/30/2007
Posts: 21
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I've had my fair share of water damaged books, too . . .one was very minor and I suspect that the sender really did not see the damage before sending it.  But the others have been very obvious - one in particular was very bad - and you could see rubbing on the pages where it looks like the person tried to rub the pages with a towel or something.  When I emailed about it, she didn't deny the damage, but said she'd gotten the book new off of Amazon. . .if a book was shipped to me in that condition from Amazon, I'd have called and gotten it replaced!  Another one was very bad, too, and had dark spots that I think were mold (it went in the garbage - I have too many books to take the chance), and the sender never replied to my PMs about it, but finally did refund my credit.

Date Posted: 7/29/2008 6:59 PM ET
Member Since: 12/19/2005
Posts: 5,091
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To avoid problems like this in the future, I won't send books to you or anyone else who puts conditions on their willingness to accept books. I had a feeling such stipulations would be a sign of trouble. Looks like I was right."

Look on the bright side, L.  You have a guarantee that at least one person who is clearly totally clueless about what water damage looks like will never, ever send you another book.  :)

L. G. (L)
Date Posted: 7/29/2008 8:27 PM ET
Member Since: 9/5/2005
Posts: 12,412
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LOL Kari - I know.  I thought, "Umm, that's ok by me!"

Date Posted: 7/29/2008 8:58 PM ET
Member Since: 12/23/2005
Posts: 3,003
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Did you mark the transaction as satisfactorily (sp?) resolved when she sent the credit back to you?

I ask because I had a dispute over water damage .  Supposedly I sent  a water damaged book.  I've mailed hundreds of books, and never ever a complaint.  I'm not clueless.  I know and understand water damage.  The person claimed my book had mold.  I was p-oed.  It was a book I bought and read.  It did not have any water damage or mold or wrinkled pages, etc. to my eyes.  I didn't think it was fair, BUT, I returned her credit.  As a "punishment" for my disagreeing with her, she did not mark the transaction as satisfactorally (sp?  trying all kinds of spellings) completed.

Subject: Water damage
Date Posted: 7/29/2008 11:48 PM ET
Member Since: 11/18/2005
Posts: 5,420
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I have yet to receive a water damaged book...and I hope I never do. I sent one book that had some water damage, but wasn't completely sure......so I sent it. She said there was Water damage, so I gave her credit back....no question.

 

L. G. (L)
Date Posted: 7/30/2008 3:12 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Did you mark the transaction as satisfactorily (sp?) resolved when she sent the credit back to you?

Yes, I did.  It's easy to forget to do so. :)

Date Posted: 7/30/2008 5:31 PM ET
Member Since: 12/23/2005
Posts: 3,003
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Good girl, L ! I'll send my next water damaged book to you. (NOT)

LOL



Last Edited on: 7/30/08 5:31 PM ET - Total times edited: 1
Date Posted: 7/30/2008 5:47 PM ET
Member Since: 10/21/2007
Posts: 3,430
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L, I think it's a good idea to post examples.  Here's more:

http://s306.photobucket.com/albums/nn254/dazeerae/?action=view&current=RIMG0031.jpg

http://s306.photobucket.com/albums/nn254/dazeerae/?action=view&current=RIMG0021.jpg

This member justified sending it to me because she told me that the cover and several pages were bent, yet she neglected to mention water damage and staining. 

L. G. (L)
Date Posted: 7/30/2008 8:01 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Gee Sheena - that's a little hard to miss!

(What is wrong with these people?)<--rhetorical question...

Date Posted: 8/2/2008 5:53 PM ET
Member Since: 1/12/2007
Posts: 1,305
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It amazes me. Liquid damage is liquid damage and obvious. People who need examples don't care, they're not going to follow the rules. So many people in the world have no clue about rules of any kind. Stupidity should be painful. That response was about like when someone pulls out in front of you, you slam on brakes to keep from hitting them and they flip you off because YOU almost hit them. We shouldn't have to draw a picture for people to understand the dang rules.

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