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Topic: Expiration date for membership

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Subject: Expiration date for membership
Date Posted: 2/2/2015 9:03 AM ET
Member Since: 3/1/2007
Posts: 16,808
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Where do I find the expiration date of my membership?

I was a Gold Key member and purchased the standard membership yesterday (not realizing my months left on Gold Key would convert).....

do I get an additional year added to my GOld Key time or does it just start at the one year for the standard membership?

Date Posted: 2/2/2015 9:22 AM ET
Member Since: 6/29/2007
Posts: 17,135
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You get the additional year.  You can find your purchase information under Receipts on your My Account page.

Date Posted: 2/10/2015 6:49 PM ET
Member Since: 9/28/2010
Posts: 18
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Thank you for answering this! I was seeking the answer as well. Though I wish the expiration date was posted somewhere clear and concise on your profile, because for some of us, that is a lot of receipts to dig through.

I have a related question though - can you purchase multiple years worth of the membership and have them stack?

Date Posted: 2/10/2015 7:45 PM ET
Member Since: 2/12/2006
Posts: 4,343
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You could find somewhere to post it  - like your bulletin board, maybe? 

Date Posted: 2/10/2015 8:06 PM ET
Member Since: 8/16/2007
Posts: 15,188
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After 2/15 there will be a clock at the top of the page for enrolled members showing them when their membership expires. Until then, because you can no longer purchase Gold Key in the Kiosk we cannot see the expiration date there like we used to and checking the date of receipts is the best option.

Date Posted: 2/10/2015 8:14 PM ET
Member Since: 3/25/2014
Posts: 2,793
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The clock sounds like a great idea!  

Date Posted: 2/10/2015 8:21 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Members started getting memberships last week.  Will they expire exactly 1 yr from that date or will the membership actually start on Feb 15, 2015 and expire in 1yr on Feb 15, 2016?

Date Posted: 2/10/2015 9:18 PM ET
Member Since: 2/12/2006
Posts: 4,343
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I guess we'll find out on the 15th when that clock starts ticking !  :^)

eta: Since they state that fees begin on the 15th, I'm pretty sure that will be the anniversary date, and we won't be docked for joining early.  We basically just got a week or so of 'Gold Key'.
 



Last Edited on: 2/10/15 9:21 PM ET - Total times edited: 1
Scott (scalta) - ,
Date Posted: 2/10/2015 10:42 PM ET
Member Since: 2/20/2010
Posts: 723
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Will they expire exactly 1 yr from that date or will the membership actually start on Feb 15, 2015 and expire in 1yr on Feb 15, 2016?

----------------

All membership purchases currently are PREpurchases.  All of those prepurchases will begin on 2/15.



Last Edited on: 2/10/15 10:42 PM ET - Total times edited: 1
Date Posted: 2/11/2015 12:12 PM ET
Member Since: 4/30/2012
Posts: 127
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I purchased a Limited Membership via trading credits for a gift membership. The purchaser sent me the code to use for the gift certificate and I applied it when I signed up for the membership. However, I have nothing in my receipts, or anywhere else showing that I do indeed have that membership.

I guess I'll just have to wait until the 15th to see if it is applied to my account or not. Don't know how else to know for sure if it went through as I only got the code through a PM from the purchaser.

Date Posted: 2/11/2015 12:25 PM ET
Member Since: 1/12/2009
Posts: 4,412
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Janet, try going to the Kiosk and clicking on the type of membership you purchased. When I do so, I get this message:

You have already prepurchased a subscription for this item. Completing this purchase will extend your service for 1 year.

So, at least I know it's 'in the works' with PBS. Hope this helps!

Date Posted: 2/11/2015 12:30 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Janet, I would double check if I were you.  It is my understanding you should have a gold key if you have prepaid a membership or been gifted one.

You can always use the "contact us" link and send them your info and code number if you do not think it worked.

Date Posted: 2/11/2015 1:19 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Cozi--I think you only see the gold key if you purchase the standard membership.  Since Janet has the limited membership, she wouldn't see the gold key.

Date Posted: 2/12/2015 11:26 AM ET
Member Since: 4/30/2012
Posts: 127
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I tried doing what Leslie said, but there was no message stating I already purchased the membership. I'm getting nervous. Maybe I should contact PBS to check. I just hesitate to do so, because I'm betting they have been overwhelmed with messages.

Date Posted: 2/12/2015 11:53 AM ET
Member Since: 10/12/2005
Posts: 106
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The silver and blue book (i think it is a book) icon under you name says "Prepurchased Limited Membership package" when you hover on it.

So I would assume, if that is the membership you were gifted then you are all set :)

Date Posted: 2/12/2015 12:26 PM ET
Member Since: 4/30/2012
Posts: 127
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laugh Great! I contacted PBS, so that was a super fast response. Glad to be a part of PBS for another year! For one dollar a month, where else can a girl have so much fun!?! wink

Date Posted: 2/12/2015 12:39 PM ET
Member Since: 6/30/2007
Posts: 2,428
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Anyone notice there is a new Icon under the avatars for the Limited Membership?

Date Posted: 2/12/2015 12:43 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I see she has the right icon now!   Happy you are with us Janet

Date Posted: 2/12/2015 6:23 PM ET
Member Since: 1/12/2009
Posts: 4,412
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Janet, glad you got it worked out!! smiley

Date Posted: 2/13/2015 6:30 PM ET
Member Since: 3/25/2014
Posts: 2,793
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Thanks Anna and Scott for the pre-purchase info!

Date Posted: 2/15/2015 7:42 AM ET
Member Since: 8/23/2009
Posts: 4,581
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Lynn that clock is up here is what the top left hand of my page looks like today.  I hover over the clock and it told me when my membership expires!

clock_sm_white.gif  Credits 20 Free Swaps Unlimited Money $3.42 What's New - Home - Log out

Date Posted: 2/15/2015 8:59 AM ET
Member Since: 4/19/2006
Posts: 1,978
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Why does my membership expire from the date I bought it (2/2) and not when it became effective (2/15)?

Date Posted: 2/15/2015 10:36 AM ET
Member Since: 10/22/2009
Posts: 1,452
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Lisa--I noticed the same thing--I "pre-purchased" my standard membership on 2/6--system is now showing 2/6 as my expiration date. Since it's a pre-purchase for an annual membership beginning 2/15 seems like that should be my expiration date. Wonder if that's something that will get corrected eventually. 

Date Posted: 2/15/2015 11:10 AM ET
Member Since: 8/23/2009
Posts: 4,581
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Laura yours was not a pre purchase you got the standard so as soon as you ordered the gk showed up on your account which means that you were already using most of the new features. Lisa did it unlock anything when your ordered directed delivery, posting to friends anything that came with a purchase membership that was already in affect and didn't need to be implemented? I'd assume it's because you were given access to thing that were already available when you pre-ordered and that's why that is your starting date. You'd have to ask pbs team to know for sure. Idk if limited members had anything pre release since I'm not one but that's the only thing that makes sense.
Date Posted: 2/15/2015 11:10 AM ET
Member Since: 8/23/2009
Posts: 4,581
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Laura yours was not a pre purchase you got the standard so as soon as you ordered the gk showed up on your account which means that you were already using most of the new features. Lisa did it unlock anything when your ordered directed delivery, posting to friends anything that came with a purchase membership that was already in affect and didn't need to be implemented? I'd assume it's because you were given access to thing that were already available when you pre-ordered and that's why that is your starting date. You'd have to ask pbs team to know for sure. Idk if limited members had anything pre release since I'm not one but that's the only thing that makes sense.
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