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Topic: I Am FUMING

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Subject: I Am FUMING
Date Posted: 7/1/2011 12:50 PM ET
Member Since: 6/18/2007
Posts: 290
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I sent in my first rwap today.I ordered 3 Sister circle books from a member.They were coming from New Jersey  to New York .I asked her about them because they were marked shipped on the 20th.Number one the label says the 29th and number 2, 3 books weighing 2 pounds 6 ounces were wrapped in BIRTHDAY paper.The only thing left when they were delivered today was my name part of the label and the  four heavy duty rubber bands the post office put on them to hold them together.There was not even any plastic underneath the paper.thank goodness it was clear this past few days.I told PBS exactally what I thought about that.If things cannot be wrapped properly stay the HE** off this site.

mistie -
Date Posted: 7/1/2011 1:13 PM ET
Member Since: 9/27/2007
Posts: 2,017
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Darlene, I can understand why you are upset - but, if all three books arrived umdamaged, regardless of how poor the packaging job was, this is not a reason to RWAP -same with late mailing - irritating and so "not nice" but, not a reason to RWAP.

I am curious, what reason did you select for reason when you marked these RWAP.

Personally, I believe the correct thing to so wouldhave been marked these received, then send the sender a PM telling them that they were lucky lal three books didn't get lost on the mail.

Date Posted: 7/1/2011 1:36 PM ET
Member Since: 6/18/2007
Posts: 290
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I marked damaged by po but told pbs that it was due to the negligence on the senders part.And I disagree on the not sending a rwap.I can see a small book being sent not wrapped good but this was almost 3 pounds of book sent in a sheet of birthday paper.This is not acceptable on anyones part and i feel is one that should be reported.i sent 2 books out today weighing a little over 3 pounds wraped in enough plastic to fill the box I put it in.Not wrapping paper.a box.I am accepting of a lot on here and usually just let it slide or let the person know I I am not happy.I am not picky if I can read it i accept it.this I will not.



Last Edited on: 7/1/11 1:36 PM ET - Total times edited: 1
mistie -
Date Posted: 7/1/2011 1:44 PM ET
Member Since: 9/27/2007
Posts: 2,017
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Fair enough - just wondering, were the books damaged? I do understand you being "not happy" :-) Luckily senders like the one you got are few and far between.

Date Posted: 7/1/2011 2:03 PM ET
Member Since: 6/18/2007
Posts: 290
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Not damaged enough not to read but I will probably just offer them in the not postable area if someone wants them when i am done.Or i will just let my family have them to pass around.And yes thank goodness 98% are good shippers here.thats why my first in the time I have been here!

Subject: First time here
Date Posted: 7/1/2011 6:10 PM ET
Member Since: 11/18/2005
Posts: 5,418
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It is a pain to get book not 1)wrapped well. Sounds like they got there in pretty good shape. So you only come to the forums when something is wrong?? Try popping in and just see what is going on and make comments if you want to..or you don't have to say a thing! We are a great bunch of people...honest!



Last Edited on: 7/29/11 6:57 PM ET - Total times edited: 2
Date Posted: 7/2/2011 3:14 AM ET
Member Since: 12/28/2006
Posts: 14,167
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Not all members understand that most gift wrapping paper is actually brittle and tears easily.  They believe they are sending a cheerful and cute package, that is in fact very quickly damaged...especially with the added weight of two more books.  The sender is lucky the books arrived at all.

Date Posted: 7/2/2011 6:57 AM ET
Member Since: 7/30/2007
Posts: 4,275
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I marked damaged by po 

 

100% NOT the post offices fault. They should not be blamed at all in this situation. It was not packaged well enough to withstand shipping.

I have wrapped a stack of 4 or 5 paperbacks in wrapping paper, BUT I used a lot of tape to bind it all together.

Date Posted: 7/2/2011 11:10 AM ET
Member Since: 5/1/2007
Posts: 6,557
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If a book is damaged in transit and does not meet the posting requirements then RWAP re: damaged by PO is appropriate and a credit refund can be requested if it is believed the wrapping contributed to the damage.

From the Help Center: 

Damaged by USPS

  • You will have the option to describe the book condition problem in a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender.
  • You will have the option to request a credit refund - this is UNchecked by default for this problem type. If you check this option (if you believe the Wrapping contributed to the book's damage by USPS), the email the sender gets will include the request for a credit refund. If you leave this unchecked, the email sent to the sender will NOT mention or request a credit refund.
  • If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book. If there are other copies available, the book will go onto your Reminder List.
Date Posted: 7/7/2011 9:33 PM ET
Member Since: 2/21/2009
Posts: 2,925
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I think the PO deserves kudos for getting them to you - not fault for the damage. Were they actually damaged, or did they just look shopworn due to the travel?

Date Posted: 7/25/2011 3:36 AM ET
Member Since: 8/18/2010
Posts: 1,540
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>>>I marked damaged by po but told pbs that it was due to the negligence on the senders part<<<

 

If it was damaged by sender, why didn't you just mark it that way? 

 

I don't get it.

Date Posted: 7/28/2011 10:57 PM ET
Member Since: 4/2/2011
Posts: 4
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>>>If things cannot be wrapped properly stay the HE** off this site.<<<

 

Well with attitudes like this who would want to be on the site. I think you need to take a deep breath and realize....it's not the end of the world. Someone made a mistake, just like every human does at some point. Things will go much smoother if you just calmly point out the problem and get it resolved. Passive aggressive complaining on the forum is stupid to be quite frank.

Subject: Wrapping books
Date Posted: 7/30/2011 5:57 PM ET
Member Since: 11/18/2005
Posts: 5,418
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I have wrapped books in birthday paper, but it was a triple thickness and then use a good amount of tape.

Subject: ???
Date Posted: 8/17/2011 7:48 AM ET
Member Since: 11/7/2010
Posts: 57
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I don't understand why you had a problem if the books were not damaged, and agree with  xtrgr8henry .

To avoid complains like this one I specified in my profile what people can expect.
I personally use whichever paper is available in the house, I think many issues like this one can be solved by PM.
If you were so displeased why didn't you just refuse the package?

 

Date Posted: 8/19/2011 10:27 AM ET
Member Since: 12/18/2005
Posts: 1,807
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 To avoid complains like this one I specified in my profile what people can expect.
 

Problem with the FIFO system is, people have no idea who they're ordering from. They can only read your profile if they "order more from this member" after placing their original order. I don't look at people's profiles when I do this, so I wouldn't have any idea what to expect from your packages.

ETA: I see your profile mentions books with writing in the margin, but the writing doesn't obscure the text. You do know you have to PM the buyer about the writing?



Last Edited on: 8/19/11 10:31 AM ET - Total times edited: 1
Date Posted: 8/19/2011 1:21 PM ET
Member Since: 11/7/2010
Posts: 57
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@ Stacy S.

Yes,i warn people if there is something to mar the book. I must say the book i receive are usually in worse condition than any i sent out so far,but i consider PBS like a used books store: i don't expect to find perfect condition books and when i do get a like-new one is a very pleasant surprise.

I had not thought of that, i always check the "order more from this member" and the profiles, indeed i thought the function of the "about me" part of the profiles was to communicate things pertaining to the book exchange.

 

Date Posted: 8/19/2011 3:13 PM ET
Member Since: 12/18/2005
Posts: 1,807
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The profile may be helpful, but it's no substitute for communicating directly. And if you send a book that doesn't meet someone's RC (say, no books from a currently smoking environment), you can't use the content of your profile as an out ("but my profile said I smoke Cuban cigars non-stop").

Date Posted: 8/20/2011 2:42 AM ET
Member Since: 6/4/2007
Posts: 2,941
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"I told PBS exactally what I thought about that."

I'm wondering, do you mean in the message field provided when marking a book recieved? It might not matter, but I'm fairly certain that message goes to the Sender as well. With the old receipt process, there were two fields, one for the Sender and one for PBS to have on record; now that single field serves both purposes.

Date Posted: 8/30/2011 7:46 AM ET
Member Since: 4/28/2009
Posts: 9,493
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+1 Stacy !   I have rec'd 2 smoky books this summer despite my RC!

yep, James, the same msg.

I never check profiles of people accepting my book rquests.

Subject: fuming
Date Posted: 8/31/2011 3:13 PM ET
Member Since: 3/17/2009
Posts: 13
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I understand, but you did get the books.  Due to a problem with my hand, I

always place the books in a manila envelope after they are wrapped in a

bag or in  Saran Wrap.  Was told by a member that saved the book as they??

received a large amount of rain and the envelope was wet but not the book.

Manila envelopes are not that expensive and tho we are on a very tight

budget I still manage to keep a few around for mailing my swaps.

Date Posted: 9/4/2011 6:43 AM ET
Member Since: 6/22/2008
Posts: 839
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I do most of the non-food shopping on line, so when I receive clothes, I save the plastic bags they came in.  I also save that heavy plastic wrap home dec items come in.  So when I wrap a  book, I wrap first in a shirt bag and tape that down with shipping tape, then I turn the heavy plastic stuff inside out and wrap in that, taping everything down very firmly.  This yields a secure package, even though it's less than beautiful.   I figure commercial senders know what holds up in shipping.   So far everything has arrived, although considering it's the PO, anything can happen.  I'm very interested in the number of comments on this board indicating the suspicion of postal employees regarding BOOKS.  What type of government seeks to impede the free flow of information, democratic or totalitarian?

Our local Post Office gave us courteous, prompt, and helpful service, so of course it's getting closed.  The powers that be intend to eliminate our post office boxes, which we are paying for, in order to institute Rural Free Delivery.  So they intend to replace a paid service with a free service.  When we ask how much money they intend to save by this measure, they're strangely silent.  Meanwhile, to the north of us,  the century-old mail boat service is still going on, delivering mail to people's boathouses.  A citizens' committee is working on this, but it does seem rather kafkaesque!

Date Posted: 9/12/2011 7:08 PM ET
Member Since: 12/23/2005
Posts: 3,001
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What surprises me is that the PO didn't tell her such a wrapping job would not survive the media mail experience and suggest she rewrap it.

Date Posted: 9/12/2011 9:56 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I should point out that if you are mailing a large book, either very heavy or flimsy but large format like coffee table sized, using printer paper PBS wrapper really doesn't work.

I got 2 of these recently and they were ripped to shreds and repackaged by the PO