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Over a month ago, on August 8th, I requested a book. Well, actually, I requested a bunch of books. The next day I put my account on hold as we were moving at the end of the month. Our move got moved up by a couple of days, but I had received all of the other books with plenty to spare. But, you know, some books take scenic routes and I figured that if it was forwarded I would pay the due and stuff. It was marked "Lost" on 9/4.
It arrived at our "new" place today, postage due of $2.83. I paid it, and then got a good look at the metered postage. 8/22. They marked it mailed on 8/8 and then shipped it from the PO on 8/22 (It had stamps so those were also canceled on 8/22 as well). I know some things come up sometimes, but if I'd gotten a PM I could have told the sender to hold off or request the transaction to be canceled and not send it at all.
[In addition, it was poorly packaged. A hardback just should not be sent with 2 sheets of printer paper and scotch tape. Luckily the book suffered only minor injuries on its extended trip.]
Looking over the guidelines...
If you receive a postage-due book addressed to your previous address (if you moved since you requested it), you are responsible for the additional postage.
Does 2 weeks count as "Very Late"? What is considered "Very Late" anyway...
I guess what it boils down to is that I can find information on what to do when you get a book that's been lost in the mail, or receive a postage due book that you paid for, or if it was mailed late, but nothing that covers all three at the same time.
What I want is to be compensated for having to pay for my book due to the fact that it was mailed 2 weeks past it's mark date. Is that acceptable in this sort of situation?
Can you tell if it made it to your other address before it would have gone lost? On one hand, if it would have made it to you before the lost date, I would say it was mailed with enough time where you should have alotted for books to get to you before moving. On the other hand, that mail date is well past what PBS considers acceptable without a PM asking if it is ok to mail yet. I'd say its a judgement call. You can ask, there is no saying whether the person is going to give it to you.
In the help doc
What if I move or change my email address?
If you are moving to a new mailing address: You should not request books during the two-week period before a move, to ensure that the books don't arrive at your prior address.
It sounds to me as if you were within the window, making your request, and that the other person should have PMd you since she mailed it over 4 days past the date she marked it mailed. If you didn't move until the end of August, I think you have a case, but as Melanie said there are no clear rules on this. (I doubt if it comes up too often.) You can certainly ask!
Maybe they did try and send it but it was returned? We had sent in a change of address with the PO but recently found out a few things were returned to sender rather then forwarded to our new address. I only know because I went to the dentist and they showed me a returned post card in my file..
I had not submitted the mail hold request, let alone the COA before 8/22.
I made the request on 8/8 [Well, the system made the request as it was on Auto...]. Within 30 minutes it was accepted, printed, and marked mailed.
The metered postage bar is marked 8/22. They had put stamps on it, but had to take it to the counter as it was over 13oz. The stamps have 8/22 canceled on them.
I submitted the Change of Address on the 24th (our mail started to forward on the 9th)
We checked our mail until 8/27. At that point a Mail Hold took effect. [We were originally going to be there for another 4 days, but some discounted moving rates were available, so we pushed our move up by a few days.]
The forward to new address strip is marked 9/14. I don't know, and there is no way to tell, if that is the date it arrived at the old PO, was processed for the forward that day, or how long it sat at the old PO after arriving. If only I could read the USPS tracking that they stuck on it.
Personally, I would consider 14 days to be mailed 'very late'. In fact, isn't that a RWAP option under the new log-in system?
Unfortunately, the guidelines are a bit vague on this issue...it would seem TPTB do not want members to obsess regarding dates. If the sender had the package returned or experienced an unforseen delay, the guidelines state they should communicate with you.
Last Edited on: 9/20/11 1:37 PM ET - Total times edited: 1