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I just want to make sure I didn't overreact. I had my hubby read the posting guidlines/rules and look at the book and he agreed that it was definitely in violation...so why do I feel so guilty for reporting it (personal issues I am sure)
I used the exact wording on the help doc in my message to the sender, only adding in what the actual problem was...hopefully that will keep it inpersonal ykwim?
Details: I received a paperback book, an old, probably out of print copy w/ yellowing blah blah blah...This I expected for this book and it doesn't bother me at all, I actually have an affection for 'aged' books lol. It was packed wonderfully in a bubble wrap envelope and no damage was done by the USPS.
Problem: The back cover corner is torn, at least a 2 in tear on the outer bottom corner, where almost a whole that whole corner is torn off and not just a little tear, but a good triangle piece about 1 in up the side and 3 in along the bottom (the tear is about 2 inches as stated, hanging on by that last inch keeping it from coming off entirely) Now either the sender, or someone else (since I don't know who had the book before or where they got it) took a large piece of 3 inch wide packing tape (clear) and taped from the torn corner (folding the tape inside the back cover) all the way around the spine to about an inch on the from cover.
Anyway, I don't feel that I could/would in good conscience be able to repost this book if I wanted for one and I just took it out of the package, so it had to be this way before it was packed up. I have sent out worn (gently) books since joining myself, but have always double checked any of them I might wonder about against the swapping rules/guidelines.
I don't ever expect to get unread/brand new condition books through a swapping site lol, I know that they are used and in various used conditions so like I said above, the 'aged' look and the spine creasing are expected. I just want to make sure that I did the right thing asking for a credit back. I did a copy/paste from the help doc using PBS's wording offering to return the book if they'll pay postage even.
I guess what I really want is reassurance that I handled this correctly so far, especially since I am so new here. I wish I could post a picture of the book but our in laws borrowed our digital camera so I don't have anything to do so with, that is why such a detailed post.
Thanks in advance,
p.s. after thought issue: I also just received the book today w/ a postmark (post office postage, not home printed or stamps) of the 9th, while on the transaction archive they posted that they had sent/mailed it out on on the 5th and I am just wondering about that. I thought you couldn't mark it mailed until you at least put it into a blue mailbox or drop it off at the p.o. at least this is the way I have been doing it. (If I send it from my home I don't mark it until the postman picks it up)
Sounds to me like you handled it just fine. As for the postmark, I think a number of people mark it mailed when the print the mailing labels. Not totally within the guidelines, but I print them when I am ready to sit down at the kitchen table, wrap the books and head for the post office. But on occassion, I have gotten burned doing this because going to the P.O. was just one of many things on my "honey-do" list and I end up not making it on time.
Common courtesy would dictate that a person would send a PM explaining that to the receiver. That's what I have done and never had an issue.
ETA: It's not a common occurence that I didn't get them mailed the day I marked it. Just twice. Technically, once but I was sending out two books that day.
Last Edited on: 11/13/09 9:51 PM ET - Total times edited: 1
Regarding the RWAP, yes, any tear over 1 inch makes the book unpostable.
Regarding the mailing date ... you can mail the book up to 48 hours after "Marking the Book Mailed" and still be completely within the guidelines. If it is going to be longer than that before the book is actually mailed, then the recommended thing to do is to PM the receiver and let them know. But, as long as they receive the book within the PBS mailing period, before it goes "lost" ... it must be marked received and the credit transferred to the sender no matter when it was actually mailed. After the book goes "lost", PBS has rules defined for how to handle it, depending on the exact situation.
As for feeling guilty, don't. Please understand that if none of us reported those that send out books that do not meet the guidelines, they will never stop and who knows how bad they will eventually try to send books. When you mark a book RWAP and ask the person to refund your credit, you are helping to shape up or ship out bad swappers. By asking them to return your credit, which is totally justified since this book doesn't meet the guidelines, you are making them suffer the just consequences, because PBS clearly tells us every time we post a book, that if it doesn't meet the guidelines, we will have to return the credit to the requestor. So, you are simply making them play by the rules that they agreed to, and if they keep it up, and everybody reports them everytime, PBS will suspend their account and have a little chat with them to see if they feel they will straighten up and play by the rules.
So, never feel guilty, feel patriotic to the best book swapping club on the Internet and that you are an upstanding member following the rules and helping others to learn to do so as well.
Thanks everyone :) I feel a bit better now. I hate confrontation...even virtual confrontation, which is silly I know, but there it is.
I like the way you put it Sherry, I will try to feel a little more PBS-patriotic about it and less guilty (even though guilty isn't the actual emotion, just the one that comes the closest)
BTW, I love the pictures in you signature Sherry, you all look like such a happy bunch :) I also took a gander at your bookshelf the other night and was flabbergasted, you sure have patience to be able to sit and list so many books lol, I have more to list but I can only go through so many ISBNs before my eyes start to cross.
Thanks for the compliments on the family. We really are a very happy group. I'm so pleased to have my children all get along and love and care for each other. Having come from a totally scarey disfunctional family, it is so entirely my husband and his family's graces that turned us all into good people. I married at 17 and while I thought I was pretty mature for my age at the time (after all, as the oldest I was practically raising my younger siblings) it is very fortunate that I really wasn't as mature as I thought I was. I was immature enough for my husband and his family to be such a wonderful influence on the way I really turned out as an adult, and I truly thank the Lord for giving me such a wonderful 2nd family. He is a wonderful husband, and his family is the most loving and caring group of people I've ever known.
As for listing all those books, truly I don't list them, hubby does, but with the bookmark tool, it's not nearly as difficult as it seems. While it does still take days and days to get all these in, (the last 1,000 or so, have taken us about 2 wks, off and on) it would be a whole lot worse, if we didn't know how to use the bookmark tool and have a good database.
I do all the sorting and checking for postability. Clean the covers, check for all the guidelines. and then pass them over to him. He types the ISBNs into a file (a group at a time) then imports them and double checks them. We wouldn't be able to do it if it wasn't for the tool. The importing a list of numbers isn't too bad, but with the bookmark, we can first put them on my reminder list, and pull out any that area already saturated in the system.
We are just about done. I think we only have one more box for me to sort thru, and then we are not taking anymore books, unless they sound or look like they are going to be really good. No more romance or kids books!!!!
So, even the bookshelves are mostly to Marcus's credit! Hahahahaha!