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Topic: Can't find the book requested

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Subject: Can't find the book requested
Date Posted: 10/18/2011 10:14 AM ET
Member Since: 4/21/2011
Posts: 23
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I can't find the book requested.  It was a very similar title. He wanted "Cry of Eagles" and I have "Bood of Eagles".  I have PMed him and explained as well as appologized. I also offered him the books I have.

My problem is: I printed the postage and wrapper.  How do I get a refund?

What happens next? I quess it depends on what he wants to do. I am happy to send him another book. However, if he doesn't want  any of the titles I have, then I simply refund his credit, right?? Is there anything else I am supposed to do?

DM

Cathy A. (Cathy) - ,
Date Posted: 10/18/2011 10:44 AM ET
Member Since: 12/27/2005
Posts: 4,124
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Printed postage is usually non-refundable. You can try to get a refund for your case by clicking on Contact Us at the bottom of the page and explaining what happened and asking for a refund. Make sure to put the title of the book that was requested, not the title of the book you have, in your message.

Also, you need to do this very soon. USPS only lets vendors refund postage within a few days of printing.

Date Posted: 10/18/2011 12:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think PBS refunds postage unless it was an error by the system-double charge, or if the weight was really high and you didn't notice.  They expect you to verify that you have the book and that it's postable before you pay for postage. 

You can try bringing it to the post office and see if they're refund you the postage.

From the help docs:

What if I print with postage and then can't send the book, or my printer malfunctions?

  • If you cancel a transaction (or the system cancels the transaction if you did not mark the book mailed in time) after printing with postage, the postage and fees can't be refunded by PBS.  The funds are transmitted to USPS when you download the wrapper with the postage on it.  You could try taking the printed, unused wrapper to the PO and discussing this with them.    We have no mechanism to recover these funds from USPS ourselves, but individuals may be able to do so.
  •  If you download a wrapper with postage and then your printer malfunctions, remember that you can reprint the wrapper (you can download it again) using the RePrint Wrapper button without being charged.  This can be done from any computer that has a working printer attached.   You should try this option if it is at all possible before cancelling--once canceled, the postage cannot be refunded.
Date Posted: 10/18/2011 12:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I suppose if you mark it mailed you will still get a credit for the book.  Then you can refund it to the sender.  He can then mark the book received and then reorder the book. IF it's WL-he'd have to mark it RWP to get back in line in the top spot. Or you can ask PBS to cancel the transaction.  You should refund the credit though not PBS.  They refund credits to the sender when you use PBS postage or DC if the book goes lost. But they expect the book to be mailed.  On a non-DC/Postage transaction they don't refund a credit to the sender only the receiver.

Date Posted: 10/18/2011 1:03 PM ET
Member Since: 7/28/2006
Posts: 4,980
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I think you can still click "cancel order" after you've printed the label.  That might be your best option.  The requesting member will get their credit back (no refund needed), the transaction will come off My Account, and the request will roll over to another member who has the book (or go back on their Wish List if it is a WL book). 

Lisa N. (LDN) - ,
Date Posted: 10/18/2011 1:31 PM ET
Member Since: 6/19/2007
Posts: 10,931
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If you have another book to mail in the next day or so you could just use that label/postage for it.  Of course, you'd need to whiteout the person's name and address and handwrite the correct name and address.

Turns out this is not true.  Thanks to xengab and Mary L. for setting me right on it.



Last Edited on: 10/19/11 11:18 AM ET - Total times edited: 1
Date Posted: 10/18/2011 3:44 PM ET
Member Since: 6/27/2008
Posts: 22,889
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The PO can not refund online postage.  If PBS uses Endicia for postage, there may be a way to get a refund through them.

Date Posted: 10/18/2011 4:16 PM ET
Member Since: 10/13/2007
Posts: 36,445
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You cannot use the postage for another person as the barcode (DC ) is for the address you printed it out for.  Plus you need to use th postage within 48 hours of printing it out.

Date Posted: 10/18/2011 4:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The DC bar code is only good for the address it was printed for. They aren't supposed to be able to be reused for a different transaction or address.

Subject: He requested another book from me
Date Posted: 10/18/2011 8:37 PM ET
Member Since: 4/21/2011
Posts: 23
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Thank you for all of your replies.  The requester was very nice and said he would take another book that had.  I will use the prepaid postage that I downloaded for the first book that I didn't have.

He was really nice about it.

Thanks,

DM

Date Posted: 10/18/2011 8:46 PM ET
Member Since: 8/26/2006
Posts: 9,327
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That works well! :-)

Lisa N. (LDN) - ,
Date Posted: 10/19/2011 11:17 AM ET
Member Since: 6/19/2007
Posts: 10,931
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You cannot use the postage for another person as the barcode (DC ) is for the address you printed it out for.

My error.  I didn't realize it would make a difference, although I did know you'd need to use it within a couple days of printing it.  I'll edit my post above, and thanks to xengab and Mary L. for giving the correct information.