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Topic: I can not find in help docs...but could be just me..

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Subject: I can not find in help docs...but could be just me..
Date Posted: 11/1/2011 2:46 PM ET
Member Since: 5/4/2008
Posts: 644
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Do we have to return unpostable books to sender to get our credit returned?

Date Posted: 11/1/2011 3:03 PM ET
Member Since: 2/5/2007
Posts: 30,800
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No

You may return it IF they have returned your credit and given you an extra credit for the postage.

It is in the Help docs - look under Received with a problem.

At the very bottom of the There Is a Problem with a book I received topic is this:

In all cases of problem swaps, you are not obligated to return the problem item - you may do this if the sender provides postage (eg, a self-addressed, stamped envelope sent by snail mail, or postage by PayPal and the mailing address in a Personal Message).



Last Edited on: 11/1/11 3:05 PM ET - Total times edited: 1
Date Posted: 11/1/2011 3:07 PM ET
Member Since: 5/4/2008
Posts: 644
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Thank you good to know.. I did not find that particular info...but I did send him the info on how to deal with it.

Date Posted: 11/1/2011 3:08 PM ET
Member Since: 2/5/2007
Posts: 30,800
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And under the topic "requestor says there is a problem with a book I sent"

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).
Date Posted: 11/1/2011 3:16 PM ET
Member Since: 5/4/2008
Posts: 644
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This is what I PMed the sender thank you so much...I looked and looked but did not find it until after you responded..lol

Date Posted: 11/1/2011 3:16 PM ET
Member Since: 5/4/2008
Posts: 644
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I took some pics to email him if he send me his email. So I am hoping it will be resolved nicely.