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Topic: Can't find in help documents UPDATE

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Subject: Can't find in help documents UPDATE
Date Posted: 11/20/2009 4:49 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Last Edited on: 1/16/10 7:41 AM ET - Total times edited: 3
Date Posted: 11/20/2009 4:58 PM ET
Member Since: 8/18/2005
Posts: 7,977
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http://www.paperbackswap.com/help/search.php?terms=received+with+a+problem

You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may. 

(eew. That's a bad stain. It sure soaked up something on that edge, and up the spine!)



Last Edited on: 11/20/09 4:59 PM ET - Total times edited: 1
Date Posted: 11/20/2009 5:01 PM ET
Member Since: 1/8/2009
Posts: 2,016
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It's in the help document called: A requestor says there is a problem with a book I sent!

Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.

A requestor does NOT have to return the item in a "problem" transaction

  • if the sender wants the item back, he or she should send postage or a credit to pay for its return.


 

Date Posted: 11/20/2009 5:05 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I would also like to emphasize that they mean an additional credit, 2 total.  One for the unpostable book and then an additional one for postage.

That book is really nasty.

Good luck!

Date Posted: 11/22/2009 7:21 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Last Edited on: 1/16/10 7:40 AM ET - Total times edited: 1
Date Posted: 11/22/2009 8:16 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I'm thinking of just sending hiim a PM that says, thank you for returning my credit and I will mark the transaction resolved in my transaction archive.

Sounds like the best plan. As you say, you're not going to convince him even if you sent the book back. He could just say you sent him another one that was damaged, then you'd be back to having square one with him. And if he says he didn't get the book you'd be out postage money since he wouldn't send you that credit.

Always get the credit first before sending a book back. You don't have any obligation to send it back, let alone based on his rules.

I'd call it a day and not PM with him anymore.