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Topic: My First Ever Damaged Book

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Subject: My First Ever Damaged Book
Date Posted: 4/28/2008 6:32 PM ET
Member Since: 12/6/2006
Posts: 623
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many of you know how I read in the bathtub, and honestly, if a book  of mine got water damaged, I'd not offer it.  I just received a book that is so water damaged that I left a negative response and emailed the sender.   What the heck?  I'm nervous now -- I'm not very confrontational unless my Irish gets up.  But dang -- no way can I put it back into the system.  I didn't request a credit, just said -- don't send books like this.

Am I the lone ranger?

Date Posted: 4/28/2008 6:39 PM ET
Member Since: 2/28/2008
Posts: 2,553
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I once got a book with what looked like barbecue sauce spilled on the cover...at least I hope it was barbecue sauce. I'm telling myself it was barbecue sauce...

Date Posted: 4/28/2008 6:39 PM ET
Member Since: 3/11/2008
Posts: 217
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I am new to the site and have only had good swaps so far. I think you should have requested a credit though. As you said, you can't repost it?

Jess

Date Posted: 4/28/2008 6:56 PM ET
Member Since: 3/11/2008
Posts: 217
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I have a quick question...I have  a book that appears to have a manufacturing issue. A few pages are randomly blank in the middle of a chapter, and there is on overlay of sorts where the rest of the words/sentence are on a scrap of paper that lays on top of the page. It is hard to explain, the scrap is bound in with the other pages but its a separate piece. It is only like that on two pages and it is completely readable. Other than that there aren't any problems. Should I post it?

Date Posted: 4/28/2008 6:59 PM ET
Member Since: 2/28/2008
Posts: 2,553
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I've had that happen with a few books I've bought new before. As long as there aren't missing pages or unclear sections of text then I would post it. Perhaps when it is requested you could PM the person a note telling them about it and making sure they still want it. I bet they will though.

Date Posted: 4/28/2008 7:02 PM ET
Member Since: 3/11/2008
Posts: 217
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I thought about the whole pm'ing thing to be sure....It didn't bother me other than I thought it was odd, and I am surprised there wasn't some sort of quality control that would have caught it. Then I got all analytical about it and started trying to figure out what caused it.. :)

Date Posted: 4/28/2008 7:06 PM ET
Member Since: 10/19/2007
Posts: 1,028
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I think it's really obvious when a book is unpostable.  Like water damage or really bad smells are obvious.   What you've describribed Jess is not damage that you've created.

Karen -- I never knew you read in the tub.  Too cute :)    You should have requested a credit, but I have a feeling they would have ignored you.

Date Posted: 4/28/2008 7:13 PM ET
Member Since: 3/24/2008
Posts: 271
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omg I just got one in the mail. I was so mad. It was really water damaged and looked like it had been in a fire.with black smudges all over the bottom. Luckily it was readable but still I would never send out a book like that. When I get condotional book offers like no moldy books or smokefree home i still smell my books even though most of my books are new and in a smoke free home. I didn't pm the sender because i hate confrontation as well but it still made me so mad. rant over. lol

Date Posted: 4/28/2008 7:30 PM ET
Member Since: 12/6/2006
Posts: 623
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ohhhh, Jessie, wish you would have.  then we could compare notes when we get blasted!!  Did you check the box that asks if there was a problem?  I did, and noted that it was heavily water damaged.   It not only has wavy pages, but they're water stained as well.

I'm carrying on like a big fat baby, aren't I?????  I swear I'm shutting up about it.

Date Posted: 4/28/2008 7:45 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I don't think you're being a baby at all.  I think about how darned much trouble I go to with wrapping the living snot out of everything, putting books in plastic bags & taping them shut, taping everything to death, using poly bubble mailers for multiples, etc. and then I wonder how anyone could have the nerve to send books that are water damaged & stained.  Ridiculous.  I'm assuming these didn't get wet in the mail?  They weren't wet or damp when they arrived, right?  And if they were that's a whole other whine for me:P  Bread bags and Saran Wrap are so cheap. 

Date Posted: 4/28/2008 7:49 PM ET
Member Since: 3/11/2008
Posts: 217
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Oh no I am sorry, I didn't receive the book on PBS I got it from  the LUBS. I probably wouldn't have said anything to a member on here because it really isn't that bad. The water damage and "bar-b-que" sauce y'all have mentioned would have prompted me to say something though. I don't have a problem with confrontation! :)

Date Posted: 4/28/2008 8:16 PM ET
Member Since: 12/6/2006
Posts: 623
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this is the response I got -- very very nice.  Honest, it's badly damaged.

Hi Karen,
I received the book that way from another member; I didn't think to consider it as water damaged; I will give you a credit.

Date Posted: 4/28/2008 8:19 PM ET
Member Since: 3/11/2008
Posts: 217
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That is nice! To bad she got taken for it too. :( I am glad you said something though!!!

Date Posted: 4/28/2008 8:24 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Jessica, you might do some googling and see if that's a known error - sometimes publishers will replace books that were damaged at publication.

Date Posted: 4/28/2008 8:37 PM ET
Member Since: 10/6/2007
Posts: 376
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Well, I was on the other end of this type of transaction (not with any of you, I don't think) - I recently had a member tell me the book they received from me was water damaged and too worn, and I had just read the book right before posting it, and didn't recall it having any water damage or being too worn. I refunded the credit as requested, but have no idea what happened to be honest. I wrap books in plastic before I mail, so I guess I did that one as well (I honestly do not remember) - the member didn't say if it had been damaged in transit.

So I'm feeling pretty bad - I didn't mean to send anyone a book in bad condition, and as I said, I just read it myself just a day or so before mailing it. I'm wondering if we all have different levels of comfort with the condition of the book or something. I mean, I am truly not accusing the member of lying, but I honestly do not recall this book having any water damage.

The response above about the other member receiving it that way - well, I didn't say that to the person about my book, but frankly, I did just receive it however it was and read it then put it back in the system. So I guess your response was just an honest response, maybe not meant to be rude (if that is what you thought - I'm not sure if you were implying "very very nice" sarcastically or meaning it was actually nice, sorry!!)

 

Date Posted: 4/28/2008 10:10 PM ET
Member Since: 8/9/2007
Posts: 4,058
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Well, sometimes they have wavy pages and it's not from water damage, just cheap paper.  Sometimes people don't know that though and they think wavy pages always mean water damage.  You really have to feel the texture of the page to be sure, if there are no stains present.  They feel stiff.  And seriously, I've had such great luck with putting several pieces of cardstock (cut to page size) throughout books with moisture damaged pages, and then pressing them under a brick or two.  I've gotten a few that were even damp to noticably wet, and the pages flattened right out and there were no stains.  I usually use about 8 pieces of the cardstock, and make sure there's one inside and on top of the front & back covers.  Try it sometime.  It really has worked for me.

And Melinda, don't feel bad.  I think it has or will happen to everyone at least once.  I missed spine cleavings once in a book I hadn't read, and I felt like a heel over it.  All I could do was offer the credit back and apologize, and that's really all I could ever ask of anyone I ever get a damaged book from.  I won't hesitate to order again from someone who's made an honest mistake, and then offered to make it right.  Those are the best swappers in the system, IMO.  I seriously don't care about mistakes.  I'm only interested in how people respond to them.



Last Edited on: 4/28/08 10:14 PM ET - Total times edited: 2
Date Posted: 4/29/2008 9:42 AM ET
Member Since: 3/24/2008
Posts: 271
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Mine definately has seen waaaay better days. Mine wasn't damaged in the mail that thing was wrapped up tight when I got it.  I read it I just can't and won't repost it. I swear if any of you recieved it you would be shocked lol. Next time I will say something but like I said it was readable just unpostable.

Date Posted: 4/29/2008 8:02 PM ET
Member Since: 12/10/2005
Posts: 2,851
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I've received about 4 unpostables since the beginning of the year. The latest one had chewed corners and mold growing in the pages near the binding. It was so disgusting that I tossed it in the outside trash. I didn't want to contaminate any other books in the house.

The worse thing was the sender's response, which was, basically tough s**t. I marked that dispute as unresolved - a double strike against the sender.

Date Posted: 4/29/2008 9:44 PM ET
Member Since: 1/11/2007
Posts: 1,646
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You really should have requested a credit.  They shouldn't have sent the book in the first place, but need to reimburse you for the book credit since it is unpostable.   I'd follow up with a pm  respectfully requesting a book credit for the damaged book since you can't repost it. 

If they don't reimburse your book credit, I'd complain to PBS. 

 

Edited to Add:

Perhaps that will stop them from sending out unpostable books in the future. 



Last Edited on: 4/30/08 3:02 PM ET - Total times edited: 2
Date Posted: 4/30/2008 7:16 PM ET
Member Since: 12/6/2006
Posts: 623
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Melissa, I meant it seriously.  I felt bad then that she'd received the book in such bad condition.  As I said, I'm a tub reader, so I know from water damaged pages, and these were fiercely damaged and stained..  On the other hand, I've sent out books that were not pristine, were well worn and read.  But no rips, tears, dirt,  etc etc., but some of these books are from the '80's and have been around the block.  I felt the response I got was very satisfactory, and marked it resolved.

I think the bottom line is -- be kind in any interaction even if you think the other person was wrong.  The golden rule and all that.  Can be a real hard one to live by.

Date Posted: 4/30/2008 9:51 PM ET
Member Since: 1/11/2007
Posts: 1,646
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I received a book with a badly cracked spine and pages 1-26 virtually separted and falling out of the book.  When I pm'd sender, she said she got it from another pbs buddy who didn't have a problem with it and that she would not have posted it if the pages had been falling out. 

I pm'd her the pbs book condition guidelines and requested a credit refund. 

I also went into the transaction history and marked the problem not resolved by sender.  A double strike against her.    Guess I'm just in a snarky mood today. 

Unfortunately, it was Judith Ivory's "Beast" which I am quite eager to read!  Guess I'll have to make some office supply store trips for repair materials so I can even read it.