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Topic: First irritation

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Subject: First irritation
Date Posted: 2/13/2008 8:03 AM ET
Member Since: 10/22/2007
Posts: 4,013
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Ran into my first "grrrrr" situation here.

Ordered a book, got the wrong one -- the books got mixed up.  No biggie, we'll just switch books.  It would seem TO ME, that the right thing to do would be to refund the credits to cover the cost of shipping.  But she's saying that since the other member and I are ordering from one another, that makes it a "wash."

I totally disagree and see absolutely no reason to do it that way.

Date Posted: 2/13/2008 8:19 AM ET
Member Since: 1/2/2006
Posts: 575
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I don't blame you. I would PM her and let her know that you want to be compensated for the postage.  

From the help center:

  • If you mixed up two requests:
  • Each requestor can send the book to the other
  • You should offer credit or postage to each of them, and provide the addresses in PMs.

ETA:   

If a requestor whose book was mailed to the wrong address does not want to wait for your book to be redirected, and the book is still listed as "en route" to her:

  • you can ask us to cancel this transaction
  • when we do, she will get her credit back


Last Edited on: 2/13/08 8:20 AM ET - Total times edited: 1
Date Posted: 2/13/2008 8:33 AM ET
Member Since: 3/4/2007
Posts: 4,538
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How does she figure it's a 'wash'?  You and the other person who got the wrong book would have to bear the expense of additional postage due to her mistake!  I would definitely ask for a credit or a refund of your postage to cover the additional expense.

Date Posted: 2/13/2008 8:53 AM ET
Member Since: 10/22/2007
Posts: 4,013
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I don't want to be too snarky toward her, but I'm glad to know that I'm not alone in thinking that the right thing to do would be to refund the credits.

I don't want to harp on it too much and I totally get that mistakes happen, but don't just TELL me you're "so sorry" -- fix it!

Date Posted: 2/13/2008 9:05 AM ET
Member Since: 7/31/2007
Posts: 2,689
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she should definitely refund your credit since you are having to pay postage to FIX her mistake.  Sure accidents/mistakes happen but, then the one having the accident or making the mistake has to pay to fix it.

Date Posted: 2/13/2008 9:07 AM ET
Member Since: 8/16/2007
Posts: 15,183
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Please be firm in letting her know that a transaction between you and the other party DOES NOT fix her error and unless she pays for the additional postage, either sending the amount to each of you or refunding the credit, you will report her to R&R for not being willing to correct the mistake. Definitely send her the help docs stating she should be voluntarily doing this.

I have sent some on and the ones who offered to cover it without prompting, I agreed to do it without compensation, for those who did not offer to fix their mistake, I told the sender they were getting a free book from ME, it was not a completion of the transaction with the other person and they should not mark the book as rec'd from them since they never did rec it from them. The person ended up with the credit and the book, but it really ticks me off when people refuse to fix their mistakes.

Date Posted: 2/13/2008 9:20 AM ET
Member Since: 10/22/2007
Posts: 4,013
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I had marked the book RWP, and I've kept all communication in the same PM, so fortunately, there is a record of that for R&R to see if it comes to that.

I hope that we'll be able to settle it like adults without involving R&R.  Yeah, it sucks to lose the credit when everyone gets the book they were supposed to get in the end, but IMO, that's the price of not being more careful when packaging. 

That said, in the 4 months I've been here, this is the first actual problem I've encountered.  I've only received one book that was questionable (I woudn't repost it, but fortunately, it's one I'd probably hang onto anyway) & one book that had the packaging taped to the actual book -- no damage to the book fortunately, and I was able to tell her to try to wrap her books in plastic before mailing them in the future (I think it was the first book she'd mailed).  Overall, my experiences here have been tremendously positive, so even if this doesn't result in a returned credit, I'm not going to be too upset about it.

Date Posted: 2/13/2008 12:22 PM ET
Member Since: 9/2/2006
Posts: 4,110
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Right it does suck, I've done it, losing out the credit and the book,  but it is really unfair to expect the folks who really were not at fault to pay.  The sender needs to just grin and get over it.  It definitely makes you more careful when wrapping multiple orders in the future!!!  

One tip when I print a wrapper I slide it into the book and set it aside until I am ready to wrap it, as I do each book I am then assured that it is the correct wrapper!  (and even then I double check before actually sealing up the book!)

 

Date Posted: 2/13/2008 12:31 PM ET
Member Since: 11/27/2007
Posts: 1,222
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This woman in clearly in the wrong. This same situation happened to me and the original sender was very kind and refunded me TWO credits for the trouble. Of course I insisted that only one was necessary but she wanted to give me two back, so who am I to argue? :)

I hope she realizes she is at fault here and does the right thing.

Date Posted: 2/13/2008 1:08 PM ET
Member Since: 5/29/2007
Posts: 13,347
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)



Last Edited on: 1/14/14 5:51 PM ET - Total times edited: 1
Date Posted: 2/13/2008 1:28 PM ET
Member Since: 9/2/2006
Posts: 4,110
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Even assuming a person is going to repost the correct book once she gets and reads it, still doesn't eliminate she's paying postage twice for it.  Once to mail back the wrong book to get the right book and then again to mail it to a requestor.  Plus now she has to go out of her way to get the right book.  The only way it would work out would be for both parties with the wrong book to put it on their shelf and then order directly from each other.  And that would only work if neither book was a WL book. 

Definitely making it more complciated than it needs to be.

btw Brooke I LOL at your signature!

Date Posted: 2/13/2008 2:17 PM ET
Member Since: 10/24/2007
Posts: 1,313
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Just point her to this thread.  She'll probably take the hint... :)

Date Posted: 2/13/2008 2:19 PM ET
Member Since: 1/17/2006
Posts: 130
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As I wrote in a fairly recent thread, I was the perpetrator of a book mixup not long ago.....and I immediately offered both parties a suggested solution, as well as 2 credits each, 1 for the additional postage they would incur, and 1 for their trouble.

These members could not have been nicer, and they both mentioned they were so happy that I both responded to them very quickly when they brought the mixup to my attention, and most importantly that I apologized and offered them credits right away.

Now they are both on my Buddy List, and I'll be checking their shelves regularly...alls well that ends well.....

 

Elizabeth

Date Posted: 2/13/2008 9:48 PM ET
Member Since: 8/15/2005
Posts: 4,469
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Yeah, she's wrong.  How to word that so it makes sense to her I couldn't tell you, though. 

Date Posted: 2/14/2008 6:35 AM ET
Member Since: 10/22/2007
Posts: 4,013
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I sent the following yesterday.  We'll see what happens.

No, this wouldn't be a wash, because we will have to spend the money to send books that should have been sent to us originally. The right thing to do would be to refund our credits to compensate for the postage needed to sort out the problem.

No response yet, so we'll see.  All I know is that I'm a lot more likely to threaten to bump this up to the powers that be if she doesn't respond at all.

Date Posted: 2/14/2008 6:52 AM ET
Member Since: 7/23/2006
Posts: 15,930
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Just an FYI to everyone (and sorry Alise that this isn't going smoothly for you!), if you receive the incorrect book, do not mark the book received - even RWP.  If you mark it received/RWP, the sender gets their credit. 

And it's the truth - you have not received the book you ordered!

Alise, I hope the sender returns your credit to cover the postage to send the book to the correct person.

 

Date Posted: 2/14/2008 8:33 AM ET
Member Since: 10/22/2007
Posts: 4,013
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Yeah, I wish I hadn't done that Rhonda (marked it RWP, that is).

Like I said, if this doesn't work out, I'm not about to leave PBS over it.  I'll still send out the other person's book and hope to get mine back regardless of expense.  But it still irks me that she isn't being a bit more cooperative in all of this.