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Topic: Got my first obviously unpostable book today and a ?

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Subject: Got my first obviously unpostable book today and a ?
Date Posted: 12/21/2007 5:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I didn't mark it as received with a problem yet.  I pm'd the person and asked for my credit back.  It looked like it had been dunked in the coffee pot before it was wrapped. The wrapper was completely undamaged so I know it didn't happen in transit.  I checked out there shelf too: not a new member although there's no profile or transaction info. But they have books that were listed more than a year ago. 

So how long would you wait for them to respond before you mark it received w/a problem. And if they give me my credit back should I still mark it received with a problem. 

If I don't hear from them and let it go "lost" will I get in trouble w/PBS?

Date Posted: 12/21/2007 6:17 PM ET
Member Since: 2/24/2007
Posts: 6,447
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Even if you mark it received with a problem they will still get a credit. It is up to them to return it. I'd wait and see if you hear from them. I know it's tempting to let it go "lost" but it's not really the answer. This site runs the way it does because of the honesty and integrity of the swappers. Course there are always a "few" that make it hard on the rest. Hopefully this sender will make good and send your credit back.

Date Posted: 12/21/2007 6:22 PM ET
Member Since: 10/30/2005
Posts: 69
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If the book is unpostable, mark it recieved with a problem regardless of whether you get your credit back or not. Books like that need to be marked so PBS can track chronic problem senders. It's really up to you on how long you want to give the sender time to respond, but don't let it go "lost" because it's not lost. It's damaged and should be marked as such.

Hopefully, you'll get your credit back.

 

Date Posted: 12/21/2007 9:52 PM ET
Member Since: 4/3/2007
Posts: 35
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I had an identical situation today - received my first unpostable book with significant water damage to approximately 1/3rd of the pages.  The book was wrapped nicely and taped well, no evidence of water on the packaging.   I marked it received with a problem and asked the sender for my credit back this morning.  Early this evening, my credit was returned with a polite note but no explanation as to why it was sent and no statement that it wasn't damaged when it was sent. 

 

On the one hand, I felt badly about asking for my credit back because the book is readable -  on the other hand, it was on my wish list for a long time and it took months for me to get to #1.   I had planned on reposting it because it is a WL'd book. 

 

In this situation you are going to feel bad one way or the other - either because you ask for the credit back or because you didn't and now can't repost the book.  Even though I received my credit back, I have a sinking feeling about the transaction instead of the joy I usually experience when getting a PBS book. 

 

 

Date Posted: 12/22/2007 12:12 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Well this books is readable. But it's still WL I think but I'm turned off about reading it because of the big brown stains.  I hopes it's coffee, tea or soda.  I hate to think what else it could be. 

Date Posted: 12/22/2007 3:11 AM ET
Member Since: 12/19/2005
Posts: 5,091
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Absolutely mark it received with a problem.  When you receive a book with a problem you should always mark it that way.  This is the only way of keeping track of who is sending out bad books, so if you don't mark then the system won't track it.  If the sender has a good record and just made a mistake, it won't hurt them.

Date Posted: 12/22/2007 12:02 PM ET
Member Since: 7/14/2007
Posts: 8,942
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In this situation you are going to feel bad one way or the other - either because you ask for the credit back or because you didn't and now can't repost the book.  Even though I received my credit back.

I don't think you should feel bad at all about asking for your credit back.  I've seen people with some pretty flippant attitudes about the books they send.  So if they're sending me an unpostable book, they're probably sending them to others as well.  When they send a book like this, they've deprived you of the opportunity to spend that credit on a book that you can repost.  If they honestly didn't know, then now they do.

Date Posted: 12/24/2007 10:44 AM ET
Member Since: 12/21/2006
Posts: 27
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I hate reporting problems at all & both times I have on this site I have gotten terrible responses, even though I attempted to work it out with the sender first. They sent nasty responses & other emails full of insults to me for at least two weeks after.

Date Posted: 12/24/2007 1:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well I gave them 2 days to respond and heard nothing.  I did mark it received with a problem. I realize it's the holidays. So I feel bad that this happened now. But then I'm not the one who sent out a badly stained book.

Date Posted: 12/24/2007 11:53 PM ET
Member Since: 12/30/2006
Posts: 5
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I recently received a book that was not postable.  It was highlighted to death and had excessive writing in the margins, not to mention the coffee stains on the cover.  I feel robbed.

Recently I have received more unpostable books than postable ones.  Some have had water stains, some had have covers torn, some with broken bindings.  I don't know what to do, I have tried both marking "problem" and sending a personal message, I never seem to get any satisfaction.   Once, I got a credit back, but more often I get ignored.

I am losing faith in PBS...I am always careful about which books I post and am saddened that others do not do the same.

 

Date Posted: 12/25/2007 10:55 AM ET
Member Since: 10/30/2005
Posts: 69
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All you can do is keep reporting unpostable books. Unfortunately, you won't always get your credit back, but if offending members are reported when they need to be, then R&R can weed out the problem senders.

I've been fortunate in that I've only had 2 problem transactions, one when I was doing Box of Books when it first started and before feedback could be left.  The other was a book that was the wrong version, listed as a paperback and a HC was sent. I reported it RWAP, and let the sender know. I never heard anything from the sender, but I didn't ask for my credit back either. It was more important to me that the sender be reported for not following the rules of the site. I would have no problem marking wrong or unpostable books RWAP in the future either.

I know that others may not agree with me, but I feel that people who don't mark books RWAP when they need to be are just as much a problem as the people who don't follow posting rules to begin with. It just encourages problem senders to keep ignoring rules.The system won't work if we don't use it right.

 

Edited for bad grammar.



Last Edited on: 12/25/07 10:56 AM ET - Total times edited: 1
Date Posted: 12/27/2007 1:06 AM ET
Member Since: 7/29/2006
Posts: 240
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Just my two cents:  When I first joined the site, either the posting rules were not stated explicitly enough, or I just skimmed over them and didn't read them carefully enough.  I was guilty of sending out books with writing and highlighting, not even considering that it was against the rules to send those out.  It didn't cross my mind that someone wouldn't want a book just because it had underlining (although I understand the reasons now).

When new members join the site, do they receive an email or personal message with explicit guidelines?  I don't mean simply "good condition, not missing its cover, etc.".  These members also are probably unaware that it is good manners to return a credit if the receiver has a problem with the condition of the book.  Emails or private messages need to be sent out about these issues.  I think it would make a big difference.

Date Posted: 12/27/2007 2:20 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Well I just joined in August. I read the guidelines before I started posting books. It says clearly what's allowed and what isn't. No stains, no missing pages, no tears on the cover over 1", no highlighting unless it's a text book.  It also reminds you when you post the books it says "does the book meet PBS guidelines and are you sure you can post the book".