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Topic: my first problem book

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Subject: my first problem book
Date Posted: 7/28/2007 3:06 PM ET
Member Since: 2/17/2007
Posts: 94
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Uggghhh, I got my first problem book in the mail today.  The pages of the book are falling apart from the binding!!!!  I PM'd the sender and then also stated my concern to the PBS site.  I asked for my credit back but now I am not sure what happens next.  Does anyone know the next step?

Date Posted: 7/28/2007 3:36 PM ET
Member Since: 11/10/2006
Posts: 2,983
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Basically, you wait for the sender to respond to you. Hopefully, they will return your credit without a fuss.

Date Posted: 7/28/2007 5:03 PM ET
Member Since: 2/17/2007
Posts: 94
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ok, she offered to give back the credit, but wants her book back....is that normal?

Date Posted: 7/28/2007 5:12 PM ET
Member Since: 4/20/2006
Posts: 5,703
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If she wants her book back, she has to either:

-send you enough $ to cover return shipping, or

-gift you an additional credit to cover return shipping

You are under no obligation to return her book unless she is willing to pay to have it returned. 

Date Posted: 7/28/2007 5:14 PM ET
Member Since: 4/20/2006
Posts: 5,703
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From the help section:

  • A requestor does NOT have to return the item in a "problem" transaction
    • if the sender wants the item back, he or she should send postage or a credit to pay for its return.
Date Posted: 7/28/2007 9:42 PM ET
Member Since: 2/17/2007
Posts: 94
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Thanks for your help Amanda....I pm'd  the sender with that info!!!