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Topic: My first RWAP, question

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Subject: My first RWAP, question
Date Posted: 11/16/2010 8:25 AM ET
Member Since: 8/3/2010
Posts: 78
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Hi, I just refunded a transaction, but really think the condition of the book I sent was just fine. It was a Cookbook, and I did mention the staining in the over 30 year old book, and it was agreed upon before I sent it off. I got a message that there was water damage and staining and that is why they are RWAPing the transaction.. I guess damage is all in the eye of the beholder. No biggie, I refunded the credit. (After I calmed down LOL)

My question is this. Is there a way to see how many transactions a member marks RWAP??  Does someone keep an eye on members in case they are trying to get free transactions, or have a habit of RWAPing everything they receive?

Date Posted: 11/16/2010 8:36 AM ET
Member Since: 10/30/2009
Posts: 962
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Personally, I would not have refunded the credit.  It was a cookbook (which is allowed mild staining), and you notified the requestor prior to sending the book.  They agreed to the conditions.  You followed PBS guidelines. 

Is there a way to see how many transactions a member marks RWAP?? You can view all your transactions in the transaction archive.  I honestly don't know if it will show as RWAP.  I would suggest going there and seeing what the difference is between a successful transaction (will have a green check mark) and a RWAP transaction (not sure what will be by it).  I know you can view details and it will show PMs you've sent regarding that transaction.  You cannot however view someone elses archive to check for RWAP.  You can only view your own.

Does someone keep an eye on members in case they are trying to get free transactions, or have a habit of RWAPing everything they receive?  Yes, the team keeps an eye on these things.  If they notice too many RWAPs on either a requestor or senders account, they will further investigate.  Too many RWAPs can put an account in jeopardy.  The team can also see that you mentioned the staining prior to shipping and the requestor agreed.  So they take those things into consideration when reviewing.

Sorry you had an issue.  Hopefully she will mark it resolved for you (this is done in her transaction archive).  Good luck.

Kellie

Date Posted: 11/16/2010 9:09 AM ET
Member Since: 7/12/2010
Posts: 4,177
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+1 On not refunding the credit

-RD

Date Posted: 11/16/2010 9:33 AM ET
Member Since: 5/25/2010
Posts: 262
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Staining is one thing - they agreed to that (assuming that you described the extent of the staining reasonably well). They shouldn't have RWAPed it for that. Water damage is another, although obviously it's hard to draw a clear line between staining and water damage in this case. Water damage isn't permitted at all, even in cookbooks, I'm pretty sure. I have a nice cookbook that I'd like to post, but I believe it has some water damage so I'll need to pass it on elsewhere. Water damage is worth a RWAP - I would say, anyway, assuming that it has effects beyond the stains themselves. If there was water damage - or if you're not sure there wasn't - I think it's reasonable to return the credit.

And no, there's no way that we can see into another member's account and check how many RWAPs they issue. The team can, though, as Kellie said.

Date Posted: 11/16/2010 10:14 AM ET
Member Since: 8/3/2010
Posts: 78
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Oh, I just had a gut feeling the book was not what they expected, so they complained on the agreed upon staining, and then  they offered to send it back for an additional credit too.  (That part had me wondering about the powers that be checking on multiple RWAP members. )

Water damage to me means obvious warping without even opening the book, or stuck together pages, or something you know by looking at the stain pattern on the pages. I  can only guess what the member considered to be water damage, I look through my books several times before posting.  I'll also check to see if this member re posts the book in the future, as she noted she couldnt repost it.

Date Posted: 11/16/2010 10:51 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Offering to send it back for a credit is not something that should raise a red flag as that is how such things are handled. You may request the book back but you must cover the postage, it's in the help documents. I highly doubt that someone would mark a book RWAP and then repost it. If they would mark it RWAP why wouldn't they expect someone else to? 

I was wondering though, did they acknowledge the fact that they agreed to the staining when they marked it RWAP? Is is possible that they forgot that they had agreed to accept it in this condition?

Date Posted: 11/16/2010 11:40 AM ET
Member Since: 8/3/2010
Posts: 78
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No, she did not acknowledge the staining I had mentioned before sending the book, I did note this in my reply to her.  I know this particular book was not in pristine condition, and I certainly wouldnt expect a very old cookbook to be perfect. I myself had to really search for the few stained pages, so I guess that is why  I am just mystified with the rejection. 

 I have received cookbooks in pretty bad shape, wasnt notified of any excess wear or stains,  and wouldn't consider reposting them, but then I am not picky.  That doesn't make it right, but on the other hand,  I really do try to send things I would be delighted to receive.

I guess my husband will have a new job around here...he can double check books before I post them.

Date Posted: 11/16/2010 1:14 PM ET
Member Since: 10/30/2009
Posts: 962
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"No, she did not acknowledge the staining I had mentioned before sending the book"...this makes it a whole new matter.  If she did not acknowledge it, she has every right to RWAP it.  In order to send a "stained" cookbook to the requestor, they must first respond to your PM stating that they want it.  If they do not respond, then cancel the transaction.  Never send it out that way.

Kellie

Date Posted: 11/16/2010 2:07 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Kellie, the original post said that the sender agreed to the condition before sending. I believe that what she means is that the receiver did not acknowledge that they had previously agreed to accept a book with staining when they wrote the RWAP message. I asked if they had because I was wondering if the receiver may have forgotten that they agreed to accept what, under any other circumstances, would be considered a damaged book.

Date Posted: 11/16/2010 2:24 PM ET
Member Since: 10/30/2009
Posts: 962
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I gotcha Liesl.  I thought she had said that earlier, and was wondering why she changed it.  But I see that know...missed that part of thread.  Thanks for clearing that up :)

Kellie