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Topic: My first RWAP----SECOND RWAP in one week!!

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Subject: My first RWAP----SECOND RWAP in one week!!
Date Posted: 2/9/2010 2:24 PM ET
Member Since: 6/24/2009
Posts: 1,731
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Update† 2/10/10 - just received the second book with the wrong ISBN.† What the heck is going on?† † This one I will probably keep but I'm thinking I should mark it RWAP anyway.† Is that the right way to do it?

Just marked my first book RWAP and I'm now uneasily awaiting a reply from the sender.† :/

I RWAP'd it because it was the wrong ISBN.¬† In some cases this probably wouldn't matter, but I am collecting a set by the author and this one does not match.† That's why I ordered this particular ISBN.

Because I just hate conflict, I am really nervous about what she will say.† I was nice in the note I sent. I complimented her on her packaging but told her it was the wrong book and would she please return my credit.

Hope she isn't mean. I cry easily ;(



Last Edited on: 2/10/10 12:15 PM ET - Total times edited: 1
Date Posted: 2/9/2010 2:43 PM ET
Member Since: 6/24/2009
Posts: 1,731
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Wow, just got an answer back and she was really nice. Said she didn't know what happened but don't spend the money to send the book back, just keep it or trade it.† And she would return my credit.

Just goes to show that PBSers are the GREATEST people in the world!!

Date Posted: 2/9/2010 2:52 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Great to hear that it was solved amicably.†† What if that ISBN had been a different title?† It could have been.† That's why when we agree to send a book out it should match ISBN, binding, title, etc.†

Ruth

Date Posted: 2/10/2010 12:29 PM ET
Member Since: 6/24/2009
Posts: 1,731
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I searched in Book Browser, search type: All Books for this book.† 3 items came up, none of which matches the one I have in the Enroute to Me tab in my account.† Since that was in my Wish List, and the book I received was posted erroneously as this ISBN, shouldn't it show up when I search in All Books?

Date Posted: 2/10/2010 1:39 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:06 PM ET - Total times edited: 3
Date Posted: 2/10/2010 1:51 PM ET
Member Since: 4/30/2007
Posts: 2,728
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BTDT.† I'm curious what books you are trying to collect...I had the same problem a couple of years ago when I was trying to collect the Outlander series by Diana Gabaldon in trade pb.† I WLed the trade versions, but kept getting mmpbs, which had completely different ISBNs.† I finally figured out what was happening.† When you post a book by ISBN, there is†a list of alternative versions offered in addition to the one you are posting.† If someone clicks on one of those, that's the version that will post.† What happened with the books I was getting (and I verified my suspicions with one of the senders) was the covers were different, so they were clicking on the one that matched their cover, which happened to be the trade version.† So it would post as the trade version without them realizing what they were doing.† After RWAPing a few of these (and fortunately getting my credits back from all of them), I finally put on a RC that asked the sender to check that the ISBN on their book matches the one I have ordered.† Then, I started getting a lot of declined requests, all of which said that the ISBN did not match.† It took some time, but I finally got the rest of the series, and I didn't have to deal with any more RWAPs.† I would highly recommend doing this.† If you don't want to have the RC for all requests, then keep it turned off, make sure that your books are NOT on auto-request, so that when a book is posted to you, you can go and turn on the RC before confirming the request.

Date Posted: 2/10/2010 2:39 PM ET
Member Since: 6/24/2009
Posts: 1,731
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The book series I'm collecting is Patricia Cornwell in the full size hardcover editions. I've been having great luck finding them in the Book Nook at my library so I think I'll stop trying to get them here.† They are only $1 at the library!!!† Someone is donating like-new hardcovers.

The second book I was trying to get is the 1987 edition of The Cloud Forest by Peter Matthiessen.† I found that someone posted it again yesterday so I've ordered it again.† Per Lesley's suggestion, I added an RC requesting they check the ISBN to make sure it matches.† Hope it is a match this time!

I did ask for my credit back from the sender who sent me the 1973 edition. I'm getting a little braver after having such a good outcome with my RWAP yesterday.

Date Posted: 2/10/2010 3:02 PM ET
Member Since: 6/15/2006
Posts: 5,751
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Keep in mind that if you received a book you did not request, not just the wrong ISBN or the wrong version of a book you DID request but a title you do not recognize, you should NOT mark the book received - you should PM the sender to figure out what went wrong and work it out with them. This allows you to stay on the wish list.† Do a help center search for† I received a book I didn't request!† for the full instructions.

I'm so glad that you got your credit refunded and will be able to get the book you really wanted for your collection.

Date Posted: 2/10/2010 5:04 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm getting a little braver after having such a good outcome with my RWAP yesterday.

I understand the fear of confrontation.† But please remind yourself that the other member is only at her end of the internet.† She/he can't reach out and hit you.† They can try to yell at you ... but you can refuse to read it (and turn in any abusive PM's to PBS).† You have right on your side.† You are also "educating" the other members and protecting other members from this sort of mistake (and also from possible irate PM's if that member is so inclined). † There's nothing they can do to you.† And don't let them ever make you feel badly about yourself - as long as you are polite - and I know you are - it's only on them if they don't react positively and not your fault.† RWAP is what you SHOULD do as a responsible PBS member.

Be brave!!† ;)

Ruth

Date Posted: 2/10/2010 5:08 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Sorry - OT

Margaret - I envy you your job and talent!!

Back to topic now!

Ruth

Date Posted: 2/10/2010 5:11 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Lesley, I love your analysis of the problem!† Everybody's offered great advice and encouragement.† I just want to throw in my support as well.† As a collector I really feel for the frustrations of trying to put together a specific collection.† Even going through the used book store, it's still difficult getting the right editions without running into the occasional wrong book.† Patience and persistence, and a little luck, and eventually we get to the pride of a job well done and a shelf well stocked.† Hang in there!

Date Posted: 3/23/2010 1:15 PM ET
Member Since: 10/30/2009
Posts: 1
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I just had my first problem book.† I requested a hardcover and got a mass market paperback for the second time†(which is about to retire on top of everything).† I tried to be the nice guy and resolve it with a PM.† I looked at the members profile.† It said she's been a member since 2007, but didn't show anything under Books Received or Books Mailed, so I though maybe she was a new to trading and I'd be nice.†† But now I see that she has books on her bookshelf that she posted as far back as 2007.†

I was very nice about it and said:† I received†the book†in the mail today. I appreciate the fast shipping. However, it was the wrong ISBN number and binding. I hate to be picky, but I really had my heart set on the hardcover and this is the second time I have been sent the paperback version instead. Any chance you would be willing to refund my credit?

She responded to my PM by saying she'd be happy to refund my credit after I send her the book back.†

Five minutes later she responded by saying that the title matches and it must be PBS mistake and I should contact them to fix the problem.

Five minutes later she chastises me for not marking the book received so she can get her credit.

To which I replied (A) it's not fair for me to pay the extra postage for something that was not my mistake.† (B)† The ISBN numbers in the PBS system are correct, but she sent a different book than I requested (mass paperback instead of hardcover) with a different ISBN number.† And (C) I was trying to avoid dinging her with a RWOP by resolving privately.†

Man was I a sucker!† Sometimes when you are nice people treat you like a doormat.†

Date Posted: 3/23/2010 1:50 PM ET
Member Since: 8/10/2005
Posts: 4,599
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I have had very few RWAPs but lately all of mine have dealt with ARCs. If I notice a book posted that's well before the release date, I usually PM about it to make sure it's not an ARC--that has nipped a few potential problems in the bud. (It's the curse of getting on the WL queue first in line well before release date.)† I do have one early release on the way to me, but I've gotten early books from that person before--she's an editor who gets regular hardcover copies a few weeks early. So I don't PM her anymore when I notice them because she knows about not posting ARCs

I just had one I got last week that I missed noticing and got an ARC of a book not even up for release until July. It says "Advanced Reader Copy" in huge letters on the front of the book. Sheesh. I marked it RWAP, explained PBS' policy, asked for my credit back...she's read the PM, but no response. She has no profile, no books listed on her shelf, no wish list. The book came from the offices of Redbook in NY, so I'm guessing this person must be a book reviewer for them or something. Great way to represent your employer--send an unpostable book in an envelope with their return address on it! Yeah! I mean fine...you make a mistake. It happens. We're human. At least acknowledge and correct it.

The thing that ticks me off is that I turned down an ARC of this very book from a couple of different book sites, because I myself get a lot of ARCs and have a devil of a time unloading them...so I've started limiting the number of early reviewer books I get. Argh!

Ok, vent over. It's almost lunchtime. All is well. :)

Cheryl