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Topic: My First RWAP....

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Subject: My First RWAP....
Date Posted: 4/11/2011 11:40 AM ET
Member Since: 2/6/2010
Posts: 2
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Ok.  I have an issue. I just got my very first RWAP and that kind of freaked me out a little.  So, I sent a book that I flipped thru before sending, saw that there was a few underlined things and a very small amount of hand writing in it.  I have gotten several books that I have requested with this in it before and I had no problems with it because the books were still useable.  Anyway, I went ahead and sent the book to the requestor, not thinking anything of it.  Well, I get this notice and a PM.  She wants me to pay for return postage to me and refund her a credit.  In my humble opinion, I do not think that is fair.  This is not Books-A-Million, where you buy brand new books.  The book was in readable, good condition.  I NEVER send out torn, unuseable books.  I just wanted some other advice here.  Thank you.

Date Posted: 4/11/2011 11:44 AM ET
Member Since: 8/15/2007
Posts: 3,044
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You could have sent the book if you had gone under the textbook exception and PMed her beforehand to make sure she was okay with the underlining.

Since you didn't, it would be nice to refund her credit. If you want the book back, it also states in the rules that you should refund an additional credit for postage. It's up to the requester whether or not they send the book back and it sounds like this one won't without an extra credit.

Date Posted: 4/11/2011 11:48 AM ET
Member Since: 10/1/2008
Posts: 837
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I agree with Amee.   Without getting the requesters permission for underlining/writing beforehand you sent a book that technically is not postable (which doesn't always mean no readable, but still isn't allowed).  Since you know the book had underlining and writing in it, I think you shoul refund the credit to the person.  You would only need to send an extra credit to cover postage if you want the book sent back to you.

Date Posted: 4/11/2011 12:00 PM ET
Member Since: 7/22/2009
Posts: 2,617
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Excerpt From the Help Center:

Criteria for 'Swappability' at PBS

Pages:

  • No torn or chewed/gnawed pages
    • yes, that does say "chewed/gnawed".  That means no pet-chewed (or human-chewed) books.
  • No loose or missing text pages
    • for travel guide books - maps if designed to be detachable may be detached, but must be included.
  • Cover not water damaged (there may be no water damage to any part of the book)
  • No writing or highlighting or underlining on text pages
    • a signature or note on the flyleaf or inside front or back cover is OKAY
    • an author's signature on the title page is OKAY
    • writing or highlighting or underlining on the text pages is NOT OKAY
      • Exception: if it is a textbook or workbook, these are expected to have highlighting/underlining/writing
        • if you post a textbook/workbook, the condition must be described to the requestor in a Personal Message
        • AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
        • This is the one of the ONLY three cases in which a PM exchange about a book is required before the book can be sent (the others are for travel guidebooks and cookbooks--see below).
      • Exception: if it is a travel guide (not a picture book but a guide, such as Fodor's or Lonely Planet), some writing on text pages could be expected.  All maps must be present and included with the book - if detachable it is OK if they are detached, but they must not be missing.
        • if you post a travel guide that has writing in it, the condition must be described to the requestor in a Personal Message
        • AND the described condition MUST BE AGREED TO in a reply PM before the book is sent
        • This is the one of the ONLY three cases in which a PM exchange about a book is required before the book can be sent (the others are for textbooks/workbooks and cookbooks--see above and below).


Last Edited on: 4/11/11 12:01 PM ET - Total times edited: 1
Date Posted: 4/11/2011 12:06 PM ET
Member Since: 12/31/2009
Posts: 3,995
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At PBS, books are expected to be sent in postable condition. Readable does not equal postable

Date Posted: 4/11/2011 12:08 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Readablity is not the same as swapability.   I think it's a good idea, for me and everyone else, to go back to the Help Center and reread what can and can't be swapped here.  It's easy to forget when we've been here for awhile.

Your mistake - I'd return her credit and forget about getting the book back.

Date Posted: 4/11/2011 12:09 PM ET
Member Since: 2/26/2009
Posts: 36,021
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The fact that you received books like that doesn't mean they are postable.  You should have rwap'd them rather than post them.

Date Posted: 4/11/2011 1:04 PM ET
Member Since: 2/6/2010
Posts: 2
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Ok, thanks! smiley