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Topic: First time this has happened....

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Subject: First time this has happened....
Date Posted: 8/21/2010 10:36 PM ET
Member Since: 10/28/2009
Posts: 47
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A member told me that the book I sent was water damaged and had pages falling out.  When I sent it, this was not the case, but reading on RWAP books, I reluctantly returned the credit since I did not want any problems.  The member also said the book smelled funny, which I did not notice, and she complained about how it was wrapped, which I always wrap the books in plastic store bags, and then cover with paper and have never had a problem before.  She says the book arrived badly mangled.  Did I do what I was supposed to do?  If she did not like the smell of the book, shouldn't she have had specifications of what condidtion the book should have been in? 

Date Posted: 8/21/2010 10:44 PM ET
Member Since: 12/31/2009
Posts: 3,995
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If the book was not damaged when you sent it, and you think the post office is to blame, it should have been marked as "damaged by post office" and you are not obligated to return the credit as long as you are confident that you wrapped it well. She should have done this and not blamed you personally. I wrap books the same way, with plastic, kraft paper, and lots of tape, and it's definitely sturdy enough for the average trip through the postal system. They do occasionally have packages get stuck in the machinery though.

If you're sure you are not responsible, you can just say so and keep your credit. As far as the smell goes, it's all relative and if the requester is sensitive to odors, she needs to have an RC set up for it. I have gotten lots of older paperbacks that have that strong "old-book-smell" and it's not a problem. A book that smells "funny" is not a reason to mark it RWAP.



Last Edited on: 8/21/10 10:45 PM ET - Total times edited: 1
Date Posted: 8/22/2010 12:37 AM ET
Member Since: 1/17/2009
Posts: 9,797
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If the book arrived badly mangled, that is damaged by Post Office and she should have marked it as such.

You are only required to wrap the book in such a way so that it will withstand the average mailing experience. You do not have to wrap the book to withstand a hurricane or being run over by a truck or thrown against the wall or stomped on by an elephant or whatever else the PO is doing in to create mangled packages.

Smell is not a RWAP issue unless the requestor has a smell RC on their book request. All books smell "funny" to me, I have never come across an odorless book before.

In general, it is better to work the issue if a receiver complains about a book, but in this case, I would not have refunded the credit.

Date Posted: 8/22/2010 6:44 AM ET
Member Since: 8/26/2006
Posts: 9,333
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If the packaging was not water damaged, but the book had water damage,  then the water damage may have been something you missed, and in that case you should return the credit.  If the smell was due to mold of any kind, that could be a problem, as well.  But if all the issues, including the pages falling out, were caused by the Post Office, and your wrapping was not at fault, and the "funny smell" wasn't due to mold or mildew, then you would not owe a credit.

Date Posted: 8/22/2010 9:47 AM ET
Member Since: 10/28/2009
Posts: 47
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I know for a fact that pages were not falling out of it as I had just recently reread it.  I never noticed any water damage, but the member was saying that the fact of how I wrapped it is why it arrived in the condition it did.  I did read that although I was not required to return the credit if I did not feel it was my fault that I could have problems if it was ever reviewed, so I just did it.  I guess since this is the first time this has happened, that I am lucky.  One lost credit is not a huge deal, I guess.  Many thanks, and next time, I will reconsider if I know how the book was when I sent it. 

Date Posted: 8/22/2010 10:29 AM ET
Member Since: 2/26/2006
Posts: 34,943
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I would ask the requester to check the return address and make certain it was from you.  If the requester is a new member, it's possible her request was accepted by someone before you, mailed,  but never marked sent.  In that case, the request would have gone to the next person in line and the requester may not have noticed.    The requester might have received the book not marked mailed and the book you sent hasn't arrived yet.

Date Posted: 8/22/2010 1:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I was thinking the same thing as Hunter-ask them to make sure it was your book.  If they only saw your transaction the enroute to me tab the may have assumed it came form you. But it might have come from someone who forgot to mark it mailed. 

Date Posted: 8/22/2010 3:13 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Sara said, "...You are only required to wrap the book in such a way so that it will withstand the average mailing experience. You do not have to wrap the book to withstand a hurricane or being run over by a truck or thrown against the wall or stomped on by an elephant or whatever else the PO is doing in to create mangled packages..."  you missed the Sampsonite Gorilla, it's my understanding he (and several close relatives) are employed by USPS in their sorting facilities.



Last Edited on: 8/22/10 3:15 PM ET - Total times edited: 1
Date Posted: 8/23/2010 8:26 AM ET
Member Since: 10/28/2009
Posts: 47
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Even if it was from another member, there would be no way to return the credit to me since I already gave it back, right?  I am unsure about contacting her---she seemed very happy I gave the credit back, and I am not sure she would tell me if she received another copy of the book.  She has been a member since March, 2009, so I am sure she knows the ropes around here.  I just wonder if she marks books damaged very often...like I said, no one has ever complained about how my books were wrapped before, and I have never had a book arrive damaged.  I do not know how the book was marked, meaning damaged by sender or by USPS....I was unable to see where that was. 

Date Posted: 8/25/2010 7:16 AM ET
Member Since: 4/24/2008
Posts: 310
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She could have got you confused with another member.  I would have asked her to take a picture of the damage and email it to you.

Date Posted: 8/25/2010 9:23 AM ET
Member Since: 8/23/2007
Posts: 26,510
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There are  members who have been here years and know very little about how the site works and the rules and such.  In fact the absolute worst books that I've gotten were form members who had been 2 yrs longer then me.  so you can't go by that because many members never take the time to read through the forums or the help docs. 

I would have asked this before I refunded the credit if I knew I had sent her a postable book.  But you're right, it's probably too late now that you've refunded the credit.

Date Posted: 8/25/2010 10:41 AM ET
Member Since: 11/5/2009
Posts: 1,083
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It's also possible that you ran into a PBS scammer.  There are people here who will claim a book was damaged just to try to get a free book.  Unfortunately that's a fact of life you have to deal with when you deal with clubs like this.  There are bound to be a few bad apples in the barrel.

 

Date Posted: 8/25/2010 1:30 PM ET
Member Since: 5/14/2007
Posts: 3
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Hi all -- on the subject of rwap books -- how many of you haved those?  I just sent a book out that I'd had less than a week -- got it from PBS, read it, and sent it on.  The receiver says that she won't be able to repost it b/c it has "creases on the cover and some of the pages have folded over."  This is not a new book -- first published in 93.  I joined this club so I could swap books - old or new -- that are good shape -- not pristine nor new.  Thoughts?

Date Posted: 8/25/2010 2:01 PM ET
Member Since: 10/28/2009
Posts: 47
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To answer some of the comments, I realize that I probably should have asked the question first before returning the credit, but I got a little scared in reading what could happen IF I did not return the credit.  I am not sure how often PBS reviews accounts and did not want mine suspended for any reason.  I am not picky on books--it is possible that I have have received some RWAP's and never said anything because I figure these are used books.  Now, if pages were falling out and there was water damage and brown spots on the book, like the receiving member had stated, I would never have sent the book.  However, although I had recently reread it and then had stored it in my bookcase, I thought that perhaps I had missed something and given the member the benefit of the doubt.  Like I said, I have never had any sent any damaged books before nor have I ever received any, although I have received paperbacks with creased covers on here, and I do not really consider that RWAP as long as the cover is still attatched and the book is readable, to answer the last member's question.  But, I did wonder about the scammer thing, like a member stated.  I searched the member, and under her books listed and books received, instead of a number, there is a P.  I was wondering what exactly this means, if anyone knows.  Does this mean that she lists all her books as damaged?  If so, and she has been a member for over a year and a half, then wouldn't she have been caught by now?  Or does the P mean something else?  And to let others know, next time, I am going to get proof of the damage.  I did want the book back, but then I read that she is NOT required to send it back, so I told her forget it after reading the rules.  I did tell her that I wish I could have proof of the damage, but since I had already returned the credit, she just said thank you, and I have not heard from her since...go figure. 

Date Posted: 8/25/2010 4:07 PM ET
Member Since: 2/5/2007
Posts: 30,800
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P simply means she's keeping that private, which we all are allowed to do.  The last thing I'd assume was that she was a scammer.  There MAY be a few on here but they are very FEW and are sent packing if they mark too many books with RWAP.   I suspect it's a case of another sender, but you'll probably never know.

Sorry this happened to you but I hope you don't think this site is full of scammers and those who rip you off for no reason.  THAT is simply not the case.

Date Posted: 8/25/2010 5:05 PM ET
Member Since: 10/28/2009
Posts: 47
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Of course not!  I have been a member since October, 2009 and have had no problems until now with this book.  I would never assume people are scammers.  I think this is more of a case of someone being really picky or, like mentioned before, maybe two books were ordered...  Or maybe I just missed some damage that she said happened.  She leaned more towards the fact that she did not feel I wrapped very well, but I always wrap in a plastic shopping bag and cover in paper.  She stated that because it was wrapped in paper that it unsurprisingly arrived mangled.  I sort of took offense to that because I thought I wrapped it well.  I still do not know whether she thought I did the damage or USPS did the damage.  And, she said the book smelled funny too, something I did NOT notice.  All my books are stored in the book case when not being read...  I would never assume people are scammers.  For this being the first time something like this happened, I consider myself lucky.  And, I just wanted advice in case this ever happens again.  I appreciate it.

Date Posted: 8/25/2010 7:30 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Darcy--just to expand a little bit on the "P" for private listed under books sent and received...as Cozy said some members choose to keep this information private for their own reasons.  But, it's also the default setting, so unless someone goes in and changes it under their profile it'll stay at "P".  In fact, when I checked your profile it shows a "P" for books sent and received.

Hope all your future swaps turn out much better!

Date Posted: 8/26/2010 9:44 AM ET
Member Since: 10/28/2009
Posts: 47
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Thanks for letting me know that.  I did not know what the P meant and did not know it was preset.  I have changed it; I do not see what the big deal is about other members seeing how many books I have swapped/received.  Thanks again.