Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: forwarding service - REALLY need advice from PO person

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: forwarding service - REALLY need advice from PO person
Date Posted: 2/18/2010 12:15 PM ET
Member Since: 10/6/2005
Posts: 10,707
Back To Top

The USPS DOES still forward mail if a forwarding order is on file, right?  I sent a priority package a week ago, found out later that the recipient had given me an old address rather than her current one but that she had a forwarding order with her post office. Now the DC on the package says that it is Undeliverable and is on its way back to me! I would think forwarding would be an automatic service if necessary when someone pays for priority rate. Am I wrong?

UPDATE: this package has NOT come back to me, instead it keeps traveling back and forth between the nearest sorting facility and the recipient's OLD address! If they would just send it back, I could update it and resend it. Is there ANY way I can contact the USPS with the DC number and either give them the new address or else ask them to just send the package back to me?



Last Edited on: 2/25/10 8:04 AM ET - Total times edited: 1
Date Posted: 2/18/2010 3:24 PM ET
Member Since: 10/6/2005
Posts: 10,707
Back To Top

Melisa - she just moved 2 months ago so it should easily be within that time frame. Also, she simply moved from her parents' house to an apt of her own so if they weren't sure of the current address why wouldn't they have left it at her prior address where she still could have easily picked it up?

Date Posted: 2/18/2010 3:46 PM ET
Member Since: 9/9/2009
Posts: 916
Back To Top

It sounds like a mistake.   And why wouldn't they leave it at the old address - I guess you have to have it one way or the other as you can't expect a carrier to second guess on 3% of the population that moves each year whether they should forward or leave it at the old address - if a forward is submitted it needs to ALL forward (but they are only human and do make mistakes, have days off with someone else not as familiar covering, etc.).  But the case you explain seems like a mistake, unless it is moving from the delivery unit as undeliverable onto the Central Forwarding Site to be forwarded - time will tell if it comes back to you.

Date Posted: 2/25/2010 8:04 AM ET
Member Since: 10/6/2005
Posts: 10,707
Back To Top

UPDATE: this package has NOT come back to me, instead it keeps traveling back and forth between the nearest sorting facility and the recipient's OLD address! If they would just send it back, I could update it and resend it. Is there ANY way I can contact the USPS with the DC number and either give them the new address or else ask them to just send the package back to me?

Date Posted: 2/25/2010 12:51 PM ET
Member Since: 8/16/2007
Posts: 15,186
Back To Top

She needs to contact her post office that is not forwarding and ask them why they aren't following the forward orders on the package.

Subject: forwarding service
Date Posted: 3/24/2010 11:25 PM ET
Member Since: 2/28/2010
Posts: 3
Back To Top

I work at the Post Office and I've seen situations like this a time or two. If I were you I would take my delivery confirmation receipt to my local PO and ask them to research a little bit. The postal service has an INTRA-net they use and at times there is more information for them.

No, if the letter carrier does not know that she is living in the apartment they are not supposed to deliver,  nor can it be delivered to her old address if she has a change of address in the system. Normally it would be returned to you.

A few times I have known of young adults that have children to put in a "family" change of address when they move from their parents' home. That causes huge issues because the parents mail then gets forwarded also which usually causes them to cancel the change of address so they can receive their mail. Also, if the girl has moved more than one time in the past year, her mail may be going in circles. In that case her old change of address needs to be canceled out of the system.

I hope this helps and like I said, I would go to your local Post Office and ask for some help with the situation.



Last Edited on: 3/24/10 11:27 PM ET - Total times edited: 1