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Topic: Friend having trouble signing up and not recving credits

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Subject: Friend having trouble signing up and not recving credits
Date Posted: 4/13/2010 10:31 PM ET
Member Since: 3/20/2009
Posts: 108
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My friend signed up for PBS about a month or so ago and kept waiting for me to come over to help her. But it kept getting put off by both of us. I sent her 2 credits for a few books she gave me. Her account had not been confirmed and on my refurrel list it showed she still needed to post 10 books. Wel today I went over to her house and the 2 credits I had buddied her where not there. And I told her I would try to figure out what was going on for her. I just checked her refurrel and it says her account has been suspeneded. But earlier she had signed in to her profile and started posting books. Is there somehow she could have 2 accounts? And now what happens to my credits that are posted to the account that has been suspended or closed? And will I still get a credit for re-furring her when she posts her 10 books ( she has about a lot to post but we just posted one as a tester to show her what to do). Any help anyone could give me would be great. If you need me to clarify anything just let me know.

Date Posted: 4/13/2010 10:38 PM ET
Member Since: 8/16/2007
Posts: 15,201
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She will need to contact the Team to sort it out. She can do that using the Contact Us link in the lower right under Company and sending in Feedback.

If an account is closed/suspended the credits are forfeit. IF the site closed it in error, then its possible they will give them to her but she really needs to contact them and find out what it happening.