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Topic: my frst nastygram

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Subject: my frst nastygram
Date Posted: 3/19/2009 9:42 PM ET
Member Since: 12/30/2008
Posts: 8
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I knew it would happen eventually but it just seems so silly.

I seem to attract underlined books: three so far out of 30 books received (none of them textbooks).  So there's no judgement calls about condition, spotting, smells, etc.  It is objective underlining/highlignting on 20 or more text pages.  I have always carefully worded my pms to be factual and quote the PBS guidelines directly and to try not to put anyone on the defensive.

Previous swappers have graciously apologized and promptly refunded my credits when I've nicely quoted the PBS guidelines to them and asked for the credit returned.  Not this one.  Wants me to send it back first, then they will refund postage, credits, etc.  When I quoted PBS re:  refunding of credits and how the receiver did not have to send back the problem book she got all "you need to learn how to be happy." 

At this point I really don't care what she does.  It's been 10 days since I received this book.  I have it marked unresolved since all  I have gotten is arguments from her.  She can leave it at that if she likes.  

Uhg, do people not readthe same rules I read when I joined?  They are not that difficult to understand!

 

 

Date Posted: 3/19/2009 10:49 PM ET
Member Since: 7/15/2008
Posts: 798
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It really bothers me too...I think there is an influx of new members because I have gotten several unpostable books in the last month.  I just don't understand how someone can ignore the rules when they are flashed before them and they have to agree to them.

DH calls me a "rule follower"....so I guess it bugs me when people don't follow the rules. It seems so easy!! If the person was truly harassing/rude, you should report them to TPTB.

Date Posted: 3/19/2009 11:45 PM ET
Member Since: 5/29/2007
Posts: 4,690
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Donna, definitely mark transaction as Unresolved.  Hopefully, if this sender continues this trend of sending out unpostables it will catch up with her and TPTB will take action.  Sorry you've had such a run of bad books - you must be due for some books in fabulous condition now:)  Most of the members here do actually follow the rules, people like that sender are the exception rather than the rule here.

Date Posted: 3/20/2009 1:19 AM ET
Member Since: 1/23/2009
Posts: 3,041
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It's not all just new members, guys. I'm a fairly new member, going on 2 months now, and know the rules and follow them accordingly. The RWAP books that I have marked have been from members that have been here for several years, in fact. Quoting the rules directly from PBS did nothing for a few of them; they felt the book was still postable and didn't fall into the stained/water damaged category, even though it had been confirmed by a kindly tour guide for me.

Date Posted: 3/20/2009 8:43 AM ET
Member Since: 1/14/2009
Posts: 19
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Books do age and everyone as a different opion on things....i hope i have not post anything that is unsendable...it sounds good to but the unsend able ones on profile...i have a few that i know for sure i can't post...i i wounder if the have pics of ok to send book and not ok to send book...i mean if you can see if as to read it...i would think that would clear up more the if books that some send out...if would not fix the ones that just dont give a care.

Date Posted: 3/20/2009 9:34 AM ET
Member Since: 12/19/2007
Posts: 2,408
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I feel your pain!  I received five water/liquid damaged books in the first six weeks of the year.  Most of these were graciously settled by the sender but invariably you get the, "I sent the book out in the condition I received it!!!"  Uh...if you received a water damaged book, you should have requested your credit from the sender and removed the book from your shelf! **grr**

I'm sorry you've had to deal with this.  It is frustrating.  However, the vast majority of PBSers follow the guidelines and send out great stuff.  Just keep in mind those books that you've received that have been in near pristine condition.  Doesn't that make your heart sing? :)

Date Posted: 3/20/2009 10:11 AM ET
Member Since: 1/2/2006
Posts: 575
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I'm dealing with one right now also.  Liquid damage and dirt. 

First it was....was the package damaged? Nope no damage, wrapper in perfect condition. No answer. After 3 days I PM back asking what she's going to do because I want to reorder the book and there is only 1 in the system. Again no answer. I PMed saying to get back to me with-in 24 hours because  I want close this matter up and to be able to mark it resolved/unresolved. She got back to me that she would give credit if I sent the book back. So I quoted PBS guidelines and told her I would if she gave back the credit plus one more for postage. Again no reply. I sent off another PM saying I'm going to PO this weekend let me know how she wished to proceed. Still waiting. Now I'm debating what to do from here. If she does not get back to me by tomorrow when I go to the PO should I just mark it unresolved or try another PM? There hasn't been any nastiness, I just don't care to wait any longer. Plus you feel like a pain in the butt PMing over and over again. I know she's avoiding because I see activity on her bookshelf, she'd posting books so I know she's been logged in to PBS.

I've been lucky over the years. I've only had a few RWAP. I don't usually ask for a return of my credit. I've only asked once and the member was more then gracious and returned my credit.

Date Posted: 3/20/2009 11:42 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Yep!  Unresolved !

Ruth

Edit - had no "s" operative key on other keyboard - what a pain.  Also no "w" or"2" or"x" - didn't miss the "x".



Last Edited on: 3/20/09 4:50 PM ET - Total times edited: 1
Date Posted: 3/20/2009 2:29 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Definitely unresolved. If she's logging in, it does indeed seem that she is avoiding the situation. No one likes confrontation, but you've been polite about the whole thing. Giving a time line for a response is definitely fine, and encouraged, in resolving an RWAP. I would mark it as unresolved. If you wanted, you could write the PBS Team through the feedback link and let them know that you've seen her logging and posting book, and that she is just choosing to ignore the situation.

Date Posted: 3/20/2009 2:35 PM ET
Member Since: 12/30/2008
Posts: 8
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Thanks for the support and feedback.  It's currently marked unresolved and will remain so unless I get a credit.  She can decide what she wants to do about it and live with the consequences.

Date Posted: 3/20/2009 2:56 PM ET
Member Since: 9/3/2007
Posts: 521
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Amen to that!

Date Posted: 3/20/2009 3:56 PM ET
Member Since: 2/8/2009
Posts: 58
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Funny this should be posted because I just got my first one today, too!  Only my second rwap so far and I debated it, but it was pretty obviously against guidelines (brown and yellow stains on several pages)...so of course, i can't repost it.  I debated it because I fear the nasty replies and possible "back and forth" of it. She refunded my credit but not without basically calling me a liar. I'm sorry, but why on earth would I lie about it?? Like I want to get into this with someone?? lol I have better things to do!

 

Guess it's a bad day for that! Sorry you had to deal with it also. I think you're doing the right thing.

Date Posted: 3/20/2009 4:53 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Elizabeth - believe it or not there are some people who don't consider it a good day until they have had an argument with someone.  My dad was like that.  I got anxiety everyday because of it.  I hate confrontation, too, but I don't back down.  It's only a PM. And it's a good thing we don't do the rating things because it only takes one of those people to put in baseless bad ratings.  I prefer to let PBS handle it.

Ruth

Date Posted: 3/20/2009 6:45 PM ET
Member Since: 2/8/2009
Posts: 58
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Ruth, you are right. As much as I hate confrontation b/c of situations just like this, I decided it was necessary. We don't have to accept items like that and shouldn't be bullied for trying to uphold the posting guidelines.

Date Posted: 3/20/2009 8:04 PM ET
Member Since: 9/30/2006
Posts: 6,922
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You are all absolutely correct.  As someone said, the majority of swaps go without a hitch, but if you are the one who has had a problem receiving a book, that sentiment doesn't help too much.  You've all been extremely patient with your senders and have handled the situations as they should be handled.  It is important to mark these books RWAP, and follow up as not resolved if they haven't been.  The PBS team does indeed keep track of these problems and will take action against someones account if there is a pattern.    

Date Posted: 3/20/2009 9:23 PM ET
Member Since: 9/24/2007
Posts: 453
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I've just learned to let those responses roll off my back.  It seems that many people cannot admit they made a mistake.  Unless they are obviously new I always ask for my credit back.  And about half the time the person gets all defensive and essentially calls me a liar. 

As you mention- like I would spend time in my life lying about this?

Ha.

So I just grit my teeth, and let it go. 

Date Posted: 3/21/2009 8:11 AM ET
Member Since: 1/2/2006
Posts: 575
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Well I waited till this morning and just marked it unresolved. I'll just swallow the credit.

I had already ordered a new copy. It was the only copy in the system and I didn't want to lose out on it. Yesterday I was pleasantly surprised when I got it in the mail. It looks brand new. My DH said, this book looks unread! I can't be any happier with this new copy.

edited twice cause I can't type...need coffee...

 



Last Edited on: 3/21/09 8:13 AM ET - Total times edited: 2
Date Posted: 3/21/2009 7:28 PM ET
Member Since: 7/5/2007
Posts: 2,206
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I'm about to note two books as RWAP.

 

The first one I received a couple days ago, but had been mulling over wether or not to request a credit back.  Due to the fact someone dog eared spots, it could be somewhat difficult to note the distinctive wavy water damage.  Like someone dripped a drop of water.  Then, as I was sitting here composing the other RWAP note in my head, I noticed that someone used the last page of the book (the end of the story) as a marker test page.  It's 3 marks, but it's really rather obvious now that the water damage is not constantly drawing my eye.  Two strikes...

 

The second one I just received today...full of highlighting.  It's not a text, even remotely.   [My last highlighted book the sender never even bothered to reply to me.  The book could have been stretched to fit under the textbook rule, had he PMed me.]  

 

Do people obtain books and not do a quick flip through beforehand, or do they send and hope you're ignorant of the rules or hope you won't make an issue out of it?

Date Posted: 3/22/2009 7:27 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Michelle - it's probably a combination of both problems.  Do mark them RWAP  - no sense letting it go since it only perpetuates the problem.  And do request your credit back even if they don't send it.  Sooner or later they'll get what's coming to them.

Ruth

Date Posted: 3/22/2009 6:28 PM ET
Member Since: 10/21/2007
Posts: 7
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I received a book that was so dirty, water damaged and stinky with smoke and mildew, that I couldn't believe anyone would have the nerve to post it. When I complained to the sender that she cost me a credit because there was no way that I could repost this book she asked if I thought I was getting a new book.  I guess good condition means different things to different people. I used to sell my books on Amazon to support my reading habit and believe me if I had ever tried to sell that book as being in "GOOD CONDITION" I certainly would have heard about it.  For the most part paperbackswap has been great for me. Out of all the books I've received in almost 2 yrs., this was the only one that I considered too crummy to even touch. So, I guess I'm pretty lucky.