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Topic: Frustrated with canceled request

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Subject: Frustrated with canceled request
Date Posted: 1/1/2009 6:49 PM ET
Member Since: 2/15/2006
Posts: 284
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I requested a book, they accepted then cancelled. Their reason

"Just joined site and mailed 30 books within a week of registering.  I would like
to see if I get responses for the books I’ve requested before mailing any
additional books.  I'm placing my account on hold until further notice.  Thank
You"

Ok, I understand she? has sent out a ton of books but put the shelf on hold before accepting any more request. Once she accepted my request, I feel she had a responsibility to mail the thing. She could have declined and I would never have known.

No other copies available at this time. Frustrating.

susan/vt

Date Posted: 1/1/2009 7:04 PM ET
Member Since: 2/15/2006
Posts: 284
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Ok, now to be fair to the new member who cancelled, I want to be sure I understand how this works. I put a book on my wishlist. I receive a message from PBS saying that my book has been listed and that I have 48 hours to accept. Does that mean that at this point the lister already knows about me or not? I'm frustrated but I want to be fair. So at what point do I hear about a book and at what point does that lister hear about the book.

susan/vt

Date Posted: 1/1/2009 7:15 PM ET
Member Since: 7/6/2008
Posts: 84
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You hear about the book the second it is posted. If the lister is paying attention, they'll see that it is on a wishlist hold right away. If you request a book (not a wish list), then the lister doesn't find out about it for an hour (unless they are checking the "books posted today" spot) so you can change your mind.

Which book was it? Sometimes there is another version, or a non-ISBN version listed.

Date Posted: 1/1/2009 8:09 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well while I think she should have honored any pending requests before putting her account on hold: maybe she has some requests sitting and not being accepted and she feels like she wants to receive some books before she sends more out.  You know what I'm saying?  She might be thinking-hey I've sent out all these books and yet can't get one of my requests filled.  Or she's worried she'll send out a bunch of books and then receive really bad ones in return.  But still she should have honored any pending requests or held off on posting the book until she could send it out.  If she's new then maybe she didn't realize it was WL or the only one posted and would go so quickly.

I had a WL offer, accepted right away, sender accepted and then it just sat there.  The day it was about to time out, I pm'd them just incase they forgot to mark it mailed. I wanted to know if it was mailed so I could put my account on hold and hold off any other offers for the book. Trying to do the nice thing and prevent receiving 2 copies. She PMs back that she can't afford to mail it out.  When then just cancel the book. Why let it sit there and time out?  Didn't make sense to me. 

Date Posted: 1/1/2009 8:51 PM ET
Member Since: 8/25/2007
Posts: 13,134
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IMO, if you can't afford to mail anything out, PUT YOUR SHELF ON HOLD.  It's simple and painless.  Sheesh! 

Date Posted: 1/1/2009 9:05 PM ET
Member Since: 2/15/2006
Posts: 284
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Well, now I understand how it works better. She is new and has apparently sent out quite a large number of books quite quickly. I assumed that she had that hour to decline before I even knew that the book was available.

I had listed all copies of the book on my wishlist and had gone in and deleted the other wishlisted copies when I accepted her offer. I have gone back in and added the other copies (I think this book only has 2 versions available). I guess if no one else lists the book, she will eventually get some books, be happy with the system and take her shelf off hold and I assume I would be offered the book once again. Not like I can't wait a little while.

susan/vt

Date Posted: 1/1/2009 9:40 PM ET
Member Since: 7/31/2007
Posts: 2,693
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Actually Susan...here is what happens...(there is no hour that the sender has to decline when you are not aware of the book offer)

1.  She posts the book

2.  the First person on the WL is offered the book (if the book is on a WL)

3.  If the book is on Auto-Request it sits for an hour (Buyers Remorse) and then the request is sent to the Sender....the sender if they check could know the book is on the 1 hour hold if they post the book and then check their bookshelf, otherwise they won't know about it until the end of the hour.  IF the book is NOT on Auto-Request the sender will see the book on WL Hold (a 48 hour hold for the requestor to accept the book)

 

Date Posted: 1/2/2009 11:16 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Maybe I'm just crabby, but if this happened to me I would report it to PBS. I know stuff happens and she is new, but she needs to know that this is not ok. When you post a book you are agreeing to send it out, period. While I understand that there are situations beyond someones control when they may not be able to post, I do not think "oops, I posted books I can't afford to send out" qualifies. It isn't that difficult to paste the ISBN into the search bar first to check whether it is wish listed or not.
Date Posted: 1/2/2009 11:33 AM ET
Member Since: 2/15/2006
Posts: 284
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Well, someone else just posted it so that turned out to be a very short wait.

susan/vt

Date Posted: 1/2/2009 1:07 PM ET
Member Since: 9/13/2007
Posts: 2,520
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That's good! Here's hoping it's not the same member.

Last Edited on: 1/2/09 1:08 PM ET - Total times edited: 1
Date Posted: 1/2/2009 2:08 PM ET
Member Since: 8/10/2005
Posts: 4,601
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I would say to cut the gal some slack...certainly cancelling the order and explaining and then putting her shelf on hold for awhile may not be the best situation, but IMO it is a lot better than what some new folks do--request their freebies, mark books mailed that they then never bother to actually send and you never hear from them again. At least this person looks like they want things to work and are just taking some time to figure it all out.

30 books is a lot to send out in a short time, and I can certainly see how she might be worried if she's spent all that money on postage and the books she's requested in the meantime are cycling through those five-day waiting for response from someone things. I'm sure she's wondering if she's going to ever get her investment back!

Cheryl

Rick B. (bup) - ,
Date Posted: 1/2/2009 2:14 PM ET
Member Since: 11/2/2007
Posts: 2,625
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What Cheryl said.

Date Posted: 1/2/2009 2:41 PM ET
Member Since: 7/6/2008
Posts: 84
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And there is always the possiblility of the freaking out spouse screaming "what do you MEAN you just spent $X in postage! What about our gas bill?" I'd cut her some slack, life happens. At least she got back to you.

Date Posted: 1/2/2009 5:52 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<And there is always the possiblility of the freaking out spouse screaming "what do you MEAN you just spent $X in postage! What about our gas bill?" I'd cut her some slack, life happens.>>

Ditto to this.  Depending on their reading habits, new members can sometimes be overwhelmed by requests for books if they have a lot of unique titles to offer.  I know I sent out over 100 books in my first month on PBS, and neither my husband nor the post office ladies were too thrilled with me :-)  30 books is easily $60-100 in postage and packing materials, which may be more than she expected and budgeted for.

She's learning, she's realized she's in over her head, and she did contact you.   If her account isn't already on Vacation Hold, Susan, you might politely suggest it or refer her to her assigned Tour Guide for assistance.

Cheers,
Catt

Edited to correct my inaccuracies :-)



Last Edited on: 1/2/09 11:12 PM ET - Total times edited: 1
Date Posted: 1/2/2009 6:57 PM ET
Member Since: 12/9/2007
Posts: 9,601
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And then there is the holidays we just had and have to pay for somehow.  It's daunting to join a huge site (which this one is becoming) and hope that most of these people are going to be fair and honest and send you good copies of books you asked for in a reasonable time frame.  It can be a leap of faith!  I'm a cautious person so I joined and then waited for about 3 months before listing and trading.  I wanted to explore the site and see how things worked before I jumped in the deep end.  I love it here, but I waited until I felt like I knew what to expect.  I didn't expect to send out so many books when I did list.  And remember media mail seems much longer when you have no books on your TBR than it does when you do. I always recommend caution with sites - but that's just me.  I haunted the forums back then to see what others went through and did about it!

I love you guys!

Ruth

 

Date Posted: 1/2/2009 8:39 PM ET
Member Since: 2/15/2006
Posts: 284
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The reason I came here was to make sure I understood how it worked. I do think that 30 books is quite a lot to have to send out quickly. However, I don't understand why she would post more books if she had felt that she had sent out too many at once and my book had been on wishlist for awhile, she must have posted her book after I put it on wishlist.

She didn't PM me, PBS sent me an email telling me she cancelled and her reason for doing so. I can't PM her as her shelf is on hold. The new request is coming from someone else.

I wanted to see if she had a wishlist of her own, I wanted to see if there was  a way I could send something to her. I can sometimes get a book thru other sources, I just don't usually list anything unless it was something I have read, but I thought it would be a nice thing to do for a newbie but I can't see what she might be looking for.

susan/vt

Date Posted: 1/2/2009 8:42 PM ET
Member Since: 2/15/2006
Posts: 284
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I feel like an idiot. Apparently you CAN see someone's wishlist when their shelf is on hold. And you can still PM them. Not new and still so much to learn.

Off to see if there isn't some way I can fill a wish.

susan/vt

Date Posted: 1/3/2009 10:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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She could be like me and all of a sudden have major plumbing expenses.  I just spent $400 having 2 toilets fixed (1 was completely replaced).  Only to have to call the plumber today when the pipes were leaking.  Luckily our downstair bathroom has removeable ceiling tiles and is where all the plumbing for the house seems to converge.  So the plumber was able to find the problem-apparently the seal on our master shower unit is bad and now the whole shower insert needs to be pulled out and resealed or replaced.  Another big expense.  This after we just ordered DH an expensive new gaming computer.  Now I can still afford to mail out books but our budget has to get a lot tighter.  I do not want to get into credit card debt again.  I will probably make a better effort to send out multiple books to people to cut back on my postage expenses. 

Date Posted: 1/6/2009 10:34 PM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 6:00 PM ET - Total times edited: 1
Date Posted: 1/6/2009 11:31 PM ET
Member Since: 1/19/2006
Posts: 472
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Because someone else in your family moved the book and you can't find it.  Because when you picked it up to mail it you noticed something that made it unpostable that you missed before.  Because it became unpostable while getting it ready to mail.  One I knocked a soda over wrapping it and once the cat barfed on a book that was waiting to be wrapped.  Because there was a family emergency.

It's frustrating when that happens and members should make every effort to make sure that they can mail books they post, but stuff happens.  I'm sure whoever, I canceled on due to cat barf would have been more distressed to get the book. :-)

Date Posted: 1/7/2009 8:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Because sometimes you post the book, set it on your kitchen table to be mailed the next day.  You don't notice that the box of babywipes you set it next to has a wipe under the cover and hanging over the side. Box is white, wipe is white.  So all night the book sits next to this wipe and absorbing all the liquid rendering the book unpostable by morning.

Or you are baking brownies.  You wash your hands but somehow a bit of brownie badder gets on your arm and you don't notice.  You go to the computer and your arm rubs against a WL book you just agreed to send.  Brownie badder + WL book = unpostable book. 

Or you accept a request to send a WL book you posted.   Dad calls to say your step mother of close to 20 yrs, whom you loved very much has just passed away.  You are upset and now have to go to FLA.  You do not want to bother with mailing this book out as it is no longer important in your life at the moment.

It's not the end of the world.

Also sometimes people post books and don't realize they are WL.  Not everyone thinks to check first.  One time I had my account on hold and took it off to post a WL book.  I put it back on hold and when I came back to see if the one book was accepted-I had 2 on WL hold. One of my posted books had become WL.