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Topic: Frustrated RWAP - Updated

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Subject: Frustrated RWAP - Updated
Date Posted: 1/28/2009 10:39 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Just had to vent...

Received a book and when I took it out of the envelope and flipped through it the cover is detached for about an inch at the top and two inches at the bottom.  This is not damage that happened enroute as the sender suggests.  If it was a hot summer day I could see that being the case perhaps but, it isn't a hot summer day.  I sent what I thought was a nice response to the sender.....

"Thanks you for mailing the book so promptly that is most appreciated and makes it sad that I have to mark it RWAP. You might not have noticed unless you flipped through the book but, the cover has become detached from the book, when you open the back cover it is not attached for about 2 inches from the bottom and 1 inch from the top, thus making this book unpostable. I would appreciate a refund of my credit since I will not be able to repost this book. Thank you for your attention to this matter and when I receive my refund I will mark the transaction resolved."

BUT NO, she is not going to refund the credit...read this response... "As far as refunding the credit, I am sorry but I don't think that it is fair to ask that of me. I paid for the postage, and it sounds like the book is still completely readable for you. Therefore, you are receiving the benefit for the credit. Per previous Paperback Swap newsletters, it is not necessary for the sender to give credit just because the book is not repostable for the new owner. I am sorry your experience has not been completely positive. I also know from previous Paperback Swap newsletters, that it is acceptable to perform minor repair to books in order to be able to repost them."

Excuse me but, I didn't think it allowed to fix a detached cover and then post it...at least for a credit!  If I am going to offer it as a freebee I'm sorry but, I'm not going to the trouble to fix it.  This is not a new member (joined in 2007).

Oh and don't you just love it when they PM back and say " I feel that it is best if you do not request books from my account in the future."  Like I have any control over who my requests are assigned too and I'm sure as heck not going to cancel a transaction and go to the end of the list of requesters.

Oh well, thanks for the opportunity to vent...had to get that off my chest to folks who would understand.  Marked the transaction Unresolved and moving on now...

Vent/Rant over!!!



Last Edited on: 1/29/09 8:58 AM ET - Total times edited: 1
Date Posted: 1/28/2009 10:41 AM ET
Member Since: 5/16/2008
Posts: 2,146
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I don't know what PBS newsletter she's talking about. I've only been on here going on a year, but I can't imagine PBS saying it's not necessary to give a credit for an unpostable book. That is the WHOLE POINT of returning credits! Because the book is unpostable!

Date Posted: 1/28/2009 11:26 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Yes Heather...that is what is frustrating...she makes statements that are not to my knowledge true and makes recommendations to do things that are not allowed.  Well, the fact that she sent me an unpostable and won't send me the credit is frustrating but, it isn't the end of the world and besides I have folks on here that can relate.

Date Posted: 1/28/2009 11:27 AM ET
Member Since: 4/4/2008
Posts: 51
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You're preaching to the choir. Went through an ordeal similar to yours and basically I am out a credit without a book I want or can repost. It becomes frustrating knowing you have no recourse other than RWAP. They get a credit, you get shafted. Just who's getting rewarded for being honest in these instances?

Date Posted: 1/28/2009 12:02 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Mark the problem as unresolved and it'll be a double mark against them. PBS will have a record of the messages.  It'll help get rid of her is she does this routinely. 

I had a long time member send me a nasty WL book with brown & yellow stains all over it and then tell me that "they received it that way so it's OK" and "don't order any more books from me". 

Date Posted: 1/28/2009 12:06 PM ET
Member Since: 1/19/2006
Posts: 472
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I think what this person is talking about is the idea that eventually a book reaches the end of it's life, which has been discussed.  However, she is missing the point that it has to be postable when you get it.  It doesn't have to be postable when you finish reading it.  Someday a book will get it's last read.

I have no idea what is up with the repairs because that just plain isn't allowed.

Date Posted: 1/29/2009 9:15 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Itching to send the person just one more response but, I'm going to be good and not so, I'm updating here....personally, I think this individual is psychologically impaired but, that is just my humble opinion.  She says  my "harsh criticism" has been upsetting to her...harsh criticism my patootie...I think this woman is just simply off her rocker....this would be one that would get a negative feedback response if we had a rating system.

Here is the communication...you can give your thoughts...

Me:  "Thanks you for mailing the book so promptly that is most appreciated and makes it sad that I have to mark it RWAP. You might not have noticed unless you flipped through the book but, the cover has become detached from the book, when you open the back cover it is not attached for about 2 inches from the bottom and 1 inch from the top, thus making this book unpostable. I would appreciate a refund of my credit since I will not be able to repost this book. Thank you for your attention to this matter and when I receive my refund I will mark the transaction resolved."

Her:  "Was there evidence that this book was damaged in the mail? I am almost positive that it was in great condition when I sent it. As far as refunding the credit, I am sorry but I don't think that it is fair to ask that of me. I paid for the postage, and it sounds like the book is still completely readable for you. Therefore, you are receiving the benefit for the credit. Per previous Paperback Swap newsletters, it is not necessary for the sender to give credit just because the book is not repostable for the new owner. I am sorry your experience has not been completely positive. I also know from previous Paperback Swap newsletters, that it is acceptable to perform minor repair to books in order to be able to repost them, which may be an option in this case."

Me:  "Well, Emily I will just simply mark this transaction "Unresolved" and it can be a double mark on your record. The book was not damaged enroute to me as there was absolutely no damage to the packaging. Secondly, you cannot repair the spine and then repost a book...that is NOT allowed. It is fair to ask for my credit because I requested a book that simply met PBS guidelines and this one does not....it does not matter that it might be readable, I spent a credit for a book that I could read and repost."

Her:  "Again, I am sorry that the situation was not resolved to your satisfaction. Your transaction is the first one for me in which there has been a problem. I feel that it is best if you do not request books from my account in the future."

Me:  "Emily, obviously you do not understand the PBS system...books are assigned to a sender on a FIFO (First In, First Out) basis and the requester has not control over who their request goes to. As the sender you can choose to decline to send it to me but, I'm not bumping myself to the end of the wish line.  If you don't post unpostable books then you don't have RWAP transactions."

Her:  "I wish for you to know that I posted the book in good faith. I am careful to keep my possessions in good condition. That is one reason that I send my books in padded envelopes which is an added expense on my part, but a courtesy to those members who request books from me. I have also been a member of Paperback Swap for a sufficient amount of time in order to understand the system. Regretfully, I realize that we will not agree on this particular transaction. My suggestion that you not deliberately request books from my account was a polite way to end this discussion and avoid future contact. Your harsh criticism and implication of my lack of knowledge has been upsetting to me. Therefore, I am asking you to avoid any intentional future contact with me (understanding that wish list requests cannot be controlled), and I will do the same."

 

I do know that if I see her name on any book offers I will decline or if it is wishlist ask her to decline...

 

Date Posted: 1/29/2009 9:29 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:49 PM ET - Total times edited: 1
Date Posted: 1/29/2009 9:38 AM ET
Member Since: 5/6/2008
Posts: 5,158
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I have to add that whether I thought I was right or wrong, I would return the credit.  It's just a stupid credit.

Date Posted: 1/29/2009 10:20 AM ET
Member Since: 4/25/2007
Posts: 11,462
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Ugh, that sucks Christy.  I'd mark it unresolved and let it go.  Doesn't look like there's any use in continuing to converse with her about this.

Veronica's right, it's just a credit and I'd certainly return it if someone thought a book I'd sent them was in unpostable condition.  I try and flip thru them as I send them out but some I haven't read so I could miss damage to them.

Date Posted: 1/29/2009 1:05 PM ET
Member Since: 9/18/2007
Posts: 2,587
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I have received a couple of books right after I joined that were repaired and they are fine. Someone obiviously glued a paperback cover back on. You could tell because a little dab of glue was sticking out from the bottom.(This was the whole cover not just a front or back) And one had a rip several inches long on the front cover. It was taped back together nicely.  I never thought to mark them with a problem because once repaired they met the basic conditions. Guess you learn something new everyday.

Date Posted: 1/29/2009 1:11 PM ET
Member Since: 9/13/2007
Posts: 2,520
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I didn't think that sounded harsh, direct, but not harsh.
Date Posted: 1/29/2009 2:24 PM ET
Member Since: 5/16/2008
Posts: 2,146
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I think yours were worded very well. I can definitely be one with the poison pen (or poison keyboard) and it can be so darn EASY to just go ballistic in an email. It sounds to me like this person KNOWS she did something wrong, and is just getting fluffed up that you called attention to it. I'm pretty sure you're not getting your credit back. :-( As for future dealings, I think it would be a pain for you to have to check every transaction you order to see if it's going to her. Put the onus on her because obviously, she should recognize your name if she prints up the label.

Date Posted: 1/29/2009 2:33 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Whew...you folks have made me feel so much better...it got me to questioning if I was coming across harsh.  Not going to worry about the credit, would have been nice to get it back but, I have a true feeling that what goes around comes around and she'll experience my end of this transaction one day.  I can read the book and I'll just offer it as a freebee....

What is so totally weird is that of the two bad transactions I've had...both people had the same first names but, different last names and lived on opposite areas of the country.  Perhaps I should avoid that name...hehehehehe

Date Posted: 1/29/2009 6:58 PM ET
Member Since: 4/6/2007
Posts: 1,399
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Last Edited on: 6/5/11 1:04 PM ET - Total times edited: 1
Date Posted: 1/30/2009 12:21 AM ET
Member Since: 12/9/2007
Posts: 9,601
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As for a slim chance of ever trading with a person more than once - I can say that the FIFO system had me trading with a person 3 times.  I thought that it was a slim chance, too, but it did happen.  One member sent me 2 books on 2 separate occasions and I sent one to her.  I was really surprised by that! 

Ruth

Date Posted: 1/30/2009 12:57 AM ET
Member Since: 11/6/2008
Posts: 110
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I think PBS needs a new forum called the bitch and whine forum.

Date Posted: 1/30/2009 1:24 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Oh - I don't think so Richard.   Visit any of the forums and you'll find we are an equal opportunity bitch and whine group.   This is a great place to let off some steam and it harms no one.   It also is informative for newer members to come here and learn what NOT to do.  lol

Date Posted: 1/30/2009 6:33 AM ET
Member Since: 7/31/2007
Posts: 2,690
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Richard if you don't like reading the vents don't read them....otherwise it is rather rude to label forum threads bitching and whining!!!

Date Posted: 1/30/2009 11:27 AM ET
Member Since: 7/1/2008
Posts: 6,632
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Last Edited on: 7/7/10 3:07 PM ET - Total times edited: 1
Subject: A message for people who won't accept the book they sent is unacceptable
Date Posted: 5/21/2009 3:32 PM ET
Member Since: 2/8/2006
Posts: 7
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While I don't care much about the condition I receive books in (unless it's downright filthy and against PBS rules), I have always been serious with the condition of books I send. But once, when I was new here, I posted a book that wasn't in very good condition. It was a quality paperback of "The Perfume", a fairly recent book. The pages were yellow. The cover had come apart in the spine and I had reglued it. But when the book arrived, it came apart again.

The requester basically told me "Thanks, but I really feel this books is wrong". She was so polite I became really ashamed of myself. I actually requested the book from someone else and sent it to her again.

We book lovers and PaperBackSwappers usually get our books from thrift stores, the Salvation Army and the like. Books I read and post cost me less than a dollar. The shipping is about the only expense I incur in when it comes to book swapping. I am sure this is true for most swappers. If I can make someone else happy in this world, why become defensive about something that cost me three bucks? It's my bad if I post a damaged book anyway or don't comply with requester's conditions.

Haven't you ever bought a 50¢ book you're not going to read because you know you will be able to swap ot for something you really want for such a petty price? The books we post are objects we don't want to keep. We are very lucky to have access to PaperBackSwap and other swapping sites. Let's not be arrogant over a used book.

Date Posted: 5/21/2009 6:45 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Arrogant?  I don't think that adhering to and expecting that the books we receive to adhere the PBS guidelines (which we agreed to do when we joined) is arrogant.  We all want to have the chance to repost the books if possible.  So knowing what the conditions are makes it easier to buy used books that conform to the guidelines.  And that's all we want.

Ruth

Date Posted: 5/21/2009 7:11 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Visit any of the forums and you'll find we are an equal opportunity bitch and whine group.

LOL!   So true, Cozi.  :-)

Date Posted: 5/22/2009 2:44 AM ET
Member Since: 1/17/2009
Posts: 9,722
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I have no idea what is up with the repairs because that just plain isn't allowed.

Nope, depends on the repair. For example, covers can't be torn more than one inch. So a repaired tear of more than an inch, is not postable. However, if you have a half-inch tear, you can certainly repair it (neatly) and the book is still postable with the repair.

If the book has dirt or fingerprint marks on the edges of the pages, they can often be sanded completly off. (still postable).

There are other repairs you can do, depending on the issue.

 

 



Last Edited on: 5/22/09 2:45 AM ET - Total times edited: 1