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Topic: GLITCH IN SYSTEM??? ...no credit for book received

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Subject: GLITCH IN SYSTEM??? ...no credit for book received
Date Posted: 5/18/2009 10:06 PM ET
Member Since: 8/17/2005
Posts: 1,586
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I know the lady liked the book as she wrote and thanked me today...but my credit count did not go up...why wouild this be????

Date Posted: 5/18/2009 10:08 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Did you buy PBS postage or PBS DC??  If so then you got the credit when it was scanned or when you clicked that it was mailed.

Ruth

Date Posted: 5/18/2009 10:08 PM ET
Member Since: 7/31/2007
Posts: 2,690
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did you get a book offer that you accepted today, had you already received the credit because you used DC or PBS postage, have you checked your Credit Registry to make sure you haven't received it and don't realize it????

Date Posted: 5/18/2009 10:14 PM ET
Member Since: 8/17/2005
Posts: 1,586
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No thats the deal...I mail at the post office and didn't order any books today....I just signed on to thank some people for books recieved...and saw my book count was the same as when I went to bed......I am perplexed......Like I said the book was good...in fact I was the only one who read it.....it was a book she waited for as have over 600 other people but I do not see the credit....thus I am wondering if their are issue with the site today?

Date Posted: 5/18/2009 10:17 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Well, I'd try going to Live Help and asking.  They can probably help you more.

Ruth

Date Posted: 5/18/2009 10:17 PM ET
Member Since: 1/28/2007
Posts: 765
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Did you look in My Account / Transaction Archive for clues?

Date Posted: 5/18/2009 10:28 PM ET
Member Since: 8/17/2005
Posts: 1,586
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I was looking on credit registry .....and will look at archive next....I am not sure I can do live help if it has java I may have issues...gak..I know I went to bed on x amount of credits and it should have went up by one :-/

Date Posted: 5/18/2009 10:30 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Well, if you don't figure it out - send a note to a TG or to the PBS team.

Ruth

Date Posted: 5/18/2009 10:35 PM ET
Member Since: 6/25/2007
Posts: 5,637
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Are you sure she marked it received? I had this happen to me once. The member sent me a thank you PM but did not mark it received.
Date Posted: 5/18/2009 10:35 PM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks I just did the live help...its more of a PM kind of deal and my dial up can handle that lol......I will let you all know when I know

 

Thanks for being so helpful and caring

 

edited to add:  we pmed back and forth and I am to contact some other dept..I can't recall the initals...she was very nice......will take a day or two cause I am toooo tired right now but I did nail 3 books  lol



Last Edited on: 5/18/09 11:15 PM ET - Total times edited: 1
Date Posted: 5/19/2009 8:20 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Is the book still in your Books I Mailed section-if so then she didn't mark it received yet.