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Topic: getting the books marked received

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Subject: getting the books marked received
Date Posted: 8/4/2016 12:14 PM ET
Member Since: 1/3/2010
Posts: 15,313
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I had 2 books out that USPS tracking showed were delivered so I sent polite notes via PM to both recipients. One promptly replied thanking me for the heads up and marked the book received. The other appears to be unread, I've no idea of the recipients received an email about it or not.

Here's the PM I sent:

Hi, according to USPS tracking your book was delivered on 26 July at 11:01 am. If you haven't received this book, you might wish to check with the local PO to see if they can find it for you. It would be sad for you to lose out on this book, especially if it was a WL book.

So what to send as a follow up? I obviously hadn't used PBS postage as I have 100s of free swaps that are worthless and I'm tired of paying fees for the postage, nonetheless I did send it and would like a credit in return.

Date Posted: 8/4/2016 1:19 PM ET
Member Since: 2/13/2007
Posts: 2,264
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If you see that your PM is still unread after 5 days, contact PBS and they will determine whether the member is deemed inactive. Don't forget tho, this is vacation season and the recipient may not be home currently. Not all members receive emails when they receive PMs...I don't, I have that feature turned off.



Last Edited on: 8/4/16 1:21 PM ET - Total times edited: 1
Date Posted: 8/4/2016 4:57 PM ET
Member Since: 1/3/2010
Posts: 15,313
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I do understand it's vacation time and about emails, but this member posted in the games forum after the date the book was delivered according ot tracking data, yet 9 days after said delivery it's still not marked received. Of course, the book might have been misdelivered which is/was the point of my PM.

Date Posted: 8/4/2016 6:31 PM ET
Member Since: 4/28/2009
Posts: 9,576
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Someone could be on vacation and so not at home to see what has been delivered, but still post in the forums or play games.

Date Posted: 8/5/2016 1:54 PM ET
Member Since: 8/26/2006
Posts: 9,327
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One thing that it was helpful for me to know: if the system determines that the receiver's account is inactive (which doesn't seem to be the case here, if she is still posting in the Forums, then on the System Action Date, it will mark the book "Received" rather than "Lost in the Mail".

If it is marked "lost" instead of "received", and the requestor still hasn't responded to you, definitely contact the Admin Team.

Date Posted: 8/5/2016 6:26 PM ET
Member Since: 1/17/2009
Posts: 9,728
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Here is what you can add to PMs that help get answers:

Hi, according to USPS tracking your book was delivered on 26 July at 11:01 am. If you haven't received this book, you might wish to check with the local PO to see if they can find it for you. It would be sad for you to lose out on this book, especially if it was a WL book. I would appreciate it if you could let me know, either way. Thanks very much!

Posting to the forums isn't a sign that someone is home, though. I sign in to PBS pretty much every day even on vacation, and I've taken 4 weeks of vacation this year so far.

Date Posted: 8/6/2016 6:43 AM ET
Member Since: 2/28/2009
Posts: 851
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Still if this person logs into PBS to post in forums or join in games, they will see that they have a message from Marya.  And then they should be polite enough to read the message and respond to her inquiry.   Not just ignore it.

If I was Marya I would contact PBS, let them know what is going on and maybe PBS can see if the account is on vacation hold. People not marking books received is my biggest pet peeve.



Last Edited on: 8/6/16 10:20 AM ET - Total times edited: 1
Date Posted: 8/6/2016 9:00 AM ET
Member Since: 1/3/2010
Posts: 15,313
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The sender sent me a reply to the PM and finally marked the book received.

Thanks for the tip on adding to the PM, Sara. VG idea.

Date Posted: 8/8/2016 11:57 AM ET
Member Since: 5/21/2008
Posts: 1,225
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Glad it was resolved.  And adding on to Sara's tip:

I sent a very similar PM once and didn't hear back from the requestor.  After 5 days I contacted TPTB; their response to me was that I hadn't asked for a response so I shouldn't expect one within 5 days.  So there's another reason to specifically ask for a response, rather than assume you'll get one if you don't ask an actual question.

Date Posted: 8/10/2016 12:29 PM ET
Member Since: 1/3/2010
Posts: 15,313
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Thanks for the added tip, Erin.

Date Posted: 8/12/2016 6:16 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I do send ONe polite email, and ask for "status".  A few of my books have gone unmarked because the people no longer participate. 

 

However, I feel that I am fulfilling my obligation by mailing a book out to somebody who requested it.

Requesters that can't keep up THEIR end of the bargain......well, let's just say I keep a list.   I am not interested in sending to people who can't complete their end of things.  

I would rather just give a book away to my local library than to play "tag" with someobdy who is lax in their duties to me. 

Even Ebay protects sellers now from this sort of thing........When I used to sell clothes on Ebay, I have my account set to automatically start an unpaid item w/in 8 days.  Then I changed it to 4, because I noticed that if somebody didn't pay w/in 8 days they weren't ever going to pay  

No longer willing to chase people around.  

Here's a novel concept:   MY TIME IS VALUABLE!!!!!

wink

 

 



Last Edited on: 8/12/16 6:22 PM ET - Total times edited: 4
Date Posted: 8/13/2016 12:31 PM ET
Member Since: 1/3/2010
Posts: 15,313
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Requesters that can't keep up THEIR end of the bargain......well, let's just say I keep a list.   I am not interested in sending to people who can't complete their end of things.

Fine, Winter, but how do you keep from fulfilling the requests of those on your list, the ones who haven't marked a book received? If you keep cancelling those transactions sooner or later TPTB must wonder why.

Subject: Books being marked received
Date Posted: 8/15/2016 5:21 PM ET
Member Since: 3/18/2015
Posts: 5
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I have a bit of problem with books being marked as received on my end when they are not.  Yes, they deliver them to the main post office and at that point, they mark them.  However, my mail box is outside of the city limit in the mountains.  It make take a day or two before the carrier gets it to my house after it was marked as "received" at the main post office.  I get mails from PBS...marked as received why didn't you mark it? I do, as soon as the book gets to me, but from the sender's view, its always two days late.  I am as punctual as I can be with this, but I'm not going to mark it received until I have gotten it, not the post office has gotten it.  Give a day or two after its marked "received" in case anyone else is in the position of having a rural mailbox that is far out of town and they have to drive down the mountain to get to.

Date Posted: 8/15/2016 8:06 PM ET
Member Since: 1/3/2010
Posts: 15,313
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Laurie, I can understand your frustration but in this instance the book was marked received on 26 July and I didn't PM the requester until 2 August, a full 7 days later. And 2 days after the PM still had not received an answer to the PM although the member had used the forums in the meanwhile. It took 4 days for the requester to reply to the PM which shakes out  to 11 days after the PO marked it received.

I fully understand people being on holiday, it is summer still after all, and I do get remote locations, and also that the PO can and does misdeliver which is what prompted my PM in the first place.