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Topic: Getting credit with PBS postage & DC

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Subject: Getting credit with PBS postage & DC
Date Posted: 1/25/2008 9:31 AM ET
Member Since: 1/21/2008
Posts: 158
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I shipped a bunch of books yesterday and none of them seemed to have been scanned. Do I need to request that the po scan the dc barcodes? I have never had this kind of problem before.

Date Posted: 1/25/2008 10:06 AM ET
Member Since: 12/21/2006
Posts: 315
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They're not required in any way to scan them until the item is delivered.

Sometimes they don't manage it then, either ... but the postal clerk isn't required to (and in fact is instructed to refuse to) scan them at time of drop-off-at-post-office.

Subject: HMM
Date Posted: 1/25/2008 10:14 AM ET
Member Since: 1/21/2008
Posts: 158
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The clerks at my po are pretty friendly. I have been selling online for over 12 years, so they all know me. I'll just ask next time. It just seems to be a waste of time and money to use the pbs postage + if I can just use the auto machine at the po with the same results. I just wanted the instant credit promoted here.

Date Posted: 1/25/2008 12:58 PM ET
Member Since: 9/18/2007
Posts: 61
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You don't need it to be scanned if you use PBS postage - you should have "instant credit" as soon as you mark it mailed. Its only if you buy just the DC that it needs to be scanned for credit. FWIW - I always use PBS DC and they ALWAYS scan it - and I've shipped from a number of POs. I think thats how the computer knows it costs 18 cents as opposed to 75 because thats when the price changes on the little screen where you can see the costs. I could be wrong though on that.
Date Posted: 1/25/2008 1:41 PM ET
Member Since: 1/19/2008
Posts: 14,769
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You don't need it to be scanned if you use PBS postage - you should have "instant credit" as soon as you mark it mailed. Its only if you buy just the DC that it needs to be scanned for credit. FWIW - I always use PBS DC and they ALWAYS scan it - and I've shipped from a number of POs. I think thats how the computer knows it costs 18 cents as opposed to 75 because thats when the price changes on the little screen where you can see the costs. I could be wrong though on that.

do you take it to a clerk and pay for the postage in person?  or do you just drop them off?  i just started using PBC DC and was annoyed to discover my packages weren't scanned after i dropped them in the box the other day.  i've got two more to mail out today, and i was trying to figure out how i could get them scanned - whether that's paying for the postage in person, getting a stamp from the APC machine and bringing the package home for my carrier to pick up, or what.  (does the carrier do a scan if he picks up a barcoded package?)

Date Posted: 1/25/2008 2:43 PM ET
Member Since: 9/18/2007
Posts: 61
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I've had them scanned both when paying in person and also when I bought postage at the APC and dropped it in that big bin next to it.
Date Posted: 1/25/2008 3:29 PM ET
Member Since: 8/16/2007
Posts: 15,187
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My APC drop-offs do not get scanned, the ones I take to the clerk are scanned to ring them up. I am lucky because most of the packages go through a nearby hub that scans them, but some, mainly to the east coast, don't get scanned until delivery if I don't go to the clerk. 



Last Edited on: 1/25/08 8:00 PM ET - Total times edited: 1
Date Posted: 1/25/2008 4:24 PM ET
Member Since: 12/21/2006
Posts: 315
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Ellen F.: No postal clerk is ever required to scan your DC codes, unless you're buying postage for the package and they need to get the online-DC rate into the computer to charge you for it. . . . YES, lots of people's clerks are nice enough to do it anyway, even when their higher-ups have *specifically instructed them not to*, but it is purely those people being nice and courting bad reviews by their supervisors, and if your PO doesn't do it, you really have no grounds for complaint. . . . If you want instant credit, buy your postage from PBS; if you want to be able to (90% of the time) tell when your package gets there, and occasionally end up being scanned in the middle somewhere by bulk-sorting machinery, buy PBS DC and put the postage on at an APC or something. . . . The reason they've been instructed not to scan packages (except when selling postage at the counter) is to speed things up; they only started offering the option to purchase your DC barcode electronically to cut down on the number of people going to the counter in the first place, so you can see how a PBSer buying electronic DC and then marching every package up to be scanned might annoy the people trying to make the rules. :-> . . . (Sorry for the silly formatting -- for some reason it won't make paragraphs. I hit return right by each of those periods, I swear!)

Last Edited on: 1/25/08 4:27 PM ET - Total times edited: 3
Date Posted: 1/25/2008 4:42 PM ET
Member Since: 1/19/2008
Posts: 14,769
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Eloise:  Thanks for the info!  I'm planning on going to the post office this afternoon, and I'll just go ahead & pay postage at the counter as it sounds like that ought to do the trick.  I'm not looking for any special treatment or anything - I just wanted to know how I can make the existing system work for me.  (And after I get a few more credits, I might rather save the time by using the APC than get the fast gratification.)

As it is, I had one book with PBS DC that I mailed a couple of days ago via a blue box (going 53 miles) already get marked received by the PBS user, but the post office doesn't seem to have ever scanned the package as it still has the initial "Electronic Shipping Info Received" status.  Though if the carrier scanned it, maybe he has to get back to the office first to upload the info and it'll show delivered tonight.  [Update: it's now 4:50 pm, and the tracking does now show it was delivered this morning.]



Last Edited on: 1/25/08 7:55 PM ET - Total times edited: 1
Subject: Just got back
Date Posted: 1/25/2008 4:59 PM ET
Member Since: 1/21/2008
Posts: 158
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I had a book scanned by the clerk with postage and dc bought at pbs and it still doesn't show. Don't waste your time. I think I'll just use the automatic machine.

Date Posted: 1/26/2008 1:10 AM ET
Member Since: 1/19/2008
Posts: 14,769
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I'm planning on going to the post office this afternoon, and I'll just go ahead & pay postage at the counter as it sounds like that ought to do the trick.

yes, this worked!  the clerk scanned it in order to add the price of DC to the postage.  there was a delay - usps.com didn't get updated until about midnight ET to say it was accepted this afternoon, and there's another (hopefully short) delay for the info to be transmitted to PBS, but it sounds like i should get my quick credit by morning.  i found this help file informative: www.paperbackswap.com/help/help_item.php

Date Posted: 1/26/2008 1:28 PM ET
Member Since: 6/25/2006
Posts: 382
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but if you printed postage you dont even need to go the post offfice in the first place

can even drop off the books in any US mailbox even if they are over 13 oz

Date Posted: 1/26/2008 1:32 PM ET
Member Since: 6/23/2005
Posts: 379
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Regina, since you bought PBS postage, you should see your credit as soon as you mark the book mailed. If you marked it mailed and still didn't get your ccredit, use the Feedback to report your problem to R&R.

My understanding is that the instant credit is not dependent on the PO scan, it's dependent on 1) buying PBS postage AND 2) marking the book mailed.