Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Not getting email notifications?

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Not getting email notifications?
Date Posted: 8/16/2017 11:26 AM ET
Member Since: 6/2/2014
Posts: 9,889
Back To Top

All of a sudden, I stopped getting email notifications. I was getting them until sometime last night and I play in several games so I know I should be getting them. Anyone else having this?

Date Posted: 8/16/2017 1:09 PM ET
Member Since: 8/15/2007
Posts: 2,153
Back To Top

Yes, the same here. Nothing since last night. 

Date Posted: 8/16/2017 3:02 PM ET
Member Since: 2/13/2007
Posts: 2,272
Back To Top

Yep, same here, no notifications.

Date Posted: 8/16/2017 8:19 PM ET
Member Since: 1/7/2007
Posts: 943
Back To Top

I'm getting them (i.e. Request Accepted - Book Mailed etc)...

Date Posted: 8/16/2017 9:06 PM ET
Member Since: 9/22/2010
Posts: 3,247
Back To Top

No daily digest for me this morning. I find it hard to believe no books in my selected genres were posted.

Date Posted: 8/16/2017 10:00 PM ET
Member Since: 6/19/2008
Posts: 5,721
Back To Top

No.  just a few minutes ago I seen this thread and posted about this here

Date Posted: 8/19/2017 12:27 PM ET
Member Since: 8/26/2006
Posts: 9,337
Back To Top

Check your Club Communications folder, which is linked on the yellow bar at the top of your main My Account page. Each time the site sends you an email, it places a copy in there. If the emails are showing in your Club Communications folder, but you aren't getting them, see:

 

If you think you are not getting your PaperBackSwap emails...

If you have changed your email address in your Account Settings recently, did you mistype it?

  • Check by logging into your account and going to Account >> Settings.  The email address the account uses is at the top of the Settings page.  You can edit it there if necessary, and click Update to apply the change.
  • Make sure that the address is correct  - including no extra spaces at the beginning or in the middle of the email.

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common). 
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • This is fairly common with AOL users, since the "Mark as spam" button is right next to the "Delete" button on their webmail interface
    • Always use the Delete button emails when you have read an email, and don't use the
      "mark as spam" button to remove the viewed email from the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.

  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.
Date Posted: 8/19/2017 12:40 PM ET
Member Since: 6/2/2014
Posts: 9,889
Back To Top

This was a pbs glitch that has since been fixed..



Last Edited on: 8/19/17 12:40 PM ET - Total times edited: 1
Date Posted: 9/8/2017 11:07 PM ET
Member Since: 3/15/2011
Posts: 352
Back To Top

Is anyone not getting e-mail notifications when a wish list book is posted to you? I just signed in and was surprised to discover I had three wish list offers pending, one of which only had a handful of hours left. I've never had this problem before. My settings are configured correctly, and I know they're not going into my spam folder.



Last Edited on: 9/8/17 11:07 PM ET - Total times edited: 1
Date Posted: 9/19/2017 11:23 AM ET
Member Since: 11/17/2008
Posts: 1,175
Back To Top

For some reason, a bunch of PBS e-mails ended up in my Spam folder in Gmail. Luckily, I check it fairly regularly because it sucks up a lot of useful e-mails it identifies as looking like spam.