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Topic: Not getting Quick Credit despite multiple USPS scans

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Subject: Not getting Quick Credit despite multiple USPS scans
Date Posted: 10/15/2014 9:41 AM ET
Member Since: 6/20/2007
Posts: 4,974
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I posted this in another thread, but thought I'd start my own in case anyone had the same question. Is anyone else noticing that they are not getting Quick Credit here despite multiple USPS scans? We are 12+ hours past when I normally would get credit after the first USPS scan.

I mailed 4 books yesterday. I mail from my office, where they are picked up early afternoon, scanned when they arrive at the actual post office, then again at the sorting center. I find that the first scans are usually around 2:30 PM, and I get my quick credit later that night, between 8 and 10 PM. This is pretty normal and reliable in my perosnal experience. However, when I hadn't gotten quick credit for the 4 books I mailed yesterday despite watching the mailman take them, I tracked their DC numbers at USPS.com. Lo and behold, they were scanned once yesterday and once today, yet PBS is still showing no scans. So it looks like there's a delay in USPS sending info to PBS or the system itself isn't communicating at all. Not happy, as I was relying on those credits to place new orders.

Cathy A. (Cathy) - ,
Date Posted: 10/15/2014 9:51 AM ET
Member Since: 12/27/2005
Posts: 4,121
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Sheryl -- you can contact the site admins by using the Contact Us link at the bottom of the page under Company and report that scan records are visible at usps.com but not getting downloaded to PBS. They may be able to give you the credits for the books they can see were scanned while they work on solving the problem.

Date Posted: 10/15/2014 12:01 PM ET
Member Since: 6/20/2007
Posts: 4,974
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Hi Cathy, I knew that. I was hoping that others might chime in and report the same problem, or tell me that they were getting their Quick Credits but seriously delayed, before reporting the issue.

Date Posted: 10/15/2014 6:07 PM ET
Member Since: 9/25/2008
Posts: 3,527
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I use PBS Postage so get an instant credit, but the tracking hasn't been showing up until long after the books have been delivered. I don't see this until it finally shows up or sometimes the receivers just mark them received. (It has been taking about a week for the scans to show)

I hope your scans show up soon.

Date Posted: 10/15/2014 9:07 PM ET
Member Since: 8/19/2007
Posts: 4,222
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I mailed 6 yesterday that I used PBS DC on and all were scanned at my PO and I got notification of the scan later that evening, so no problem in Kansas. Pat

Date Posted: 10/16/2014 11:17 AM ET
Member Since: 6/20/2007
Posts: 4,974
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I received my credits from all books. So it seems the system might be working a bit slower than usual. Maybe there was a backup from the Columbus Day holiday.

Date Posted: 10/19/2014 2:54 AM ET
Member Since: 8/26/2006
Posts: 9,322
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I forgot to adjust my "mail date" on the wrappers of some books I sent out with PBS postage, and the scans didn't start appearing until we'd reached the mail date on the wrapper.  I don't know if there's a mail date when we use PBS delivery confirmation.