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Topic: Am I getting this right? Re: book "lost" (Mailed late)

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Subject: Am I getting this right? Re: book "lost" (Mailed late)
Date Posted: 3/12/2010 11:02 PM ET
Member Since: 1/11/2006
Posts: 47
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I requested a wish list book on January 16th.  The wrapper was printed the 18th, and marked mailed the 20th.  On February 15, I still hadn't received the book, and by then the system marked the book as lost.  I was actually able to very nearly immediately reorder the book from someone else and I've read it and sent it on already.


Today I got the "lost" book, mailed Priority Mail and postmarked March 9th, 56 days or so after it was marked mailed.  If I understand the help documents correctly:


If the book was declared lost in the mail and you requested a second copy because you thought the first one was really lost:

  • If the postmark was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies). 

 


Then I don't have to do anything?  I do feel that R&R should know, just in case, but at the same time, I can't help but thinking that if they mailed this late, it must have been completely unintentional.  Ugh, I hate this. :(  I don't feel right reposting the book, but I don't want to pay to mail it back either, when I'm having to be careful about how many of my own books I mail each month.

Date Posted: 3/12/2010 11:03 PM ET
Member Since: 1/11/2006
Posts: 47
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Nevermind.  I just took the book out of the baggie it was in and it has a LOT of water damage - both staining and waving - along the bottom halves of the last half of the book.  I'm going to mark it RWAP and that takes care of all my moral dilemnas. ETA: Darn, I forgot that when you mark RWAP - damaged by sender they still take your credit and give it to the other member. :(

 

 

I'm grateful that 99% of the time, transactions go wonderfully!



Last Edited on: 3/12/10 11:17 PM ET - Total times edited: 1
Date Posted: 3/12/2010 11:21 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If you don't mark the book received, your credit will be returned/retained.  And according to PBS guidelines, you are not obligated to log in books mailed weeks late.

Date Posted: 3/12/2010 11:53 PM ET
Member Since: 11/14/2005
Posts: 6,421
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You could send in feedback on this person. I agree you don't want nor need to mark it rec'd, since your credit will be given to the sender when you do, and then you will have to fight them to get it back, when they aren't entitled to it in the first place. I'm assuming you mistyped when you said you don't think it was intentional because they mailed it Priority, that in itself tells me that they knew they were supposed to have mailed it sooner. I don't understand how they could think they would still get their credit after this length of time even if the mailed it priority. I have no sympathy for the extra cost they spent unnecessarily to mail that book (or piece of trash as you have described it!) and feel that you should at least send in a feedback on them, since you aren't going to mark it rec'd, since they mailed it so late. 

Good for you for catching the rule that states that you don't have to mark it rec'd because of the extreme late mailing! I would imagine at this point, you said the book has been marked lost? that you already rec'd your credit back from it.

Date Posted: 3/12/2010 11:57 PM ET
Member Since: 8/15/2007
Posts: 3,044
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You shouldn't feel bad at all about not marking it received. They took almost 60 days to mail it! And the condition it's in suggests that, in addition to being irresponsible in mailing, they are irresponsible about postability rules too.

I'd be glad they didn't mail it on time. Otherwise you might not have gotten the credit back if they refused it when you marked it RWAP.

Date Posted: 3/13/2010 9:18 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't mark it received. It was obvioulsy intentional since they mailed it priority so late.  They knew it was that late and should have PM'd you first.  Although reallly a water damaged book should not have been posted in the first place.

Date Posted: 3/13/2010 9:19 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Also you would not be  required to mail the book back unless they wanted to cover the postage.

Date Posted: 3/13/2010 11:00 AM ET
Member Since: 1/11/2006
Posts: 47
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Sherry - what I meant by that is that I think she's a new(er) member and probably was trying to "make right" by mailing it faster, though at that point, I'm not really sure what saving a couple days would do. :)


As an update, I was dumb and marked it RWAP - damaged by sender.  I can't imagine why this takes a credit, when at that point, it's a problem with the sender sending an unpostable. I knew it would, so that's my own fault But anyway, I emailed her about the two problems and she immediately responded by sending me back my credit.  I'm sure that mailing it late was an honest mistake, and still mailing it was them just trying to take care of the problem, even if it was the wrong way to do it.  As for the water damage, I don't know. :)  But it's been made good.

Date Posted: 3/13/2010 11:07 AM ET
Member Since: 9/25/2008
Posts: 4,009
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I'm so glad you got your credit back.