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Topic: Glitch in the system? I can't mark books as 'mailed'

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Subject: Glitch in the system? I can't mark books as 'mailed'
Date Posted: 8/24/2012 11:20 PM ET
Member Since: 7/23/2005
Posts: 7,315
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I mailed two shipments this morning. A single book to one member and three books to another member.

I was able to mark the single book as mailed, but I've been trying all evening to do that with the 3-book shipment. I click on the 'Books Have Been Mailed' button and nothing happens.

I'll contact TPTB tomorrow, but was just wondering if anyone else is encountering possible glitches.

Date Posted: 8/25/2012 1:06 PM ET
Member Since: 12/28/2006
Posts: 14,171
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I mailed a multi-book order a few days ago, no issues whatsoever.  So yes, if the system doesn't let you mark it in say 24 hours, do contact TPTB.  A timed-out transaction would be messy.

Date Posted: 8/25/2012 1:34 PM ET
Member Since: 8/19/2007
Posts: 4,243
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I mailed 6 books yesterday and didn't have any problems.  Good luck. Pat

Date Posted: 8/25/2012 1:54 PM ET
Member Since: 6/29/2007
Posts: 17,096
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The only reason that you wouldn't be able to mark your books mailed is if you haven't yet printed the wrapper.  Once you print the wrapper, the button activates so that you can click it.  Is it possible you printed the label twice for the one shipment?

Date Posted: 8/25/2012 3:54 PM ET
Member Since: 6/6/2011
Posts: 555
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Just marked something as mailed a few minutes ago. 

Date Posted: 8/26/2012 12:07 AM ET
Member Since: 7/23/2005
Posts: 7,315
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Problem solved! I was able to separate the bulk order into individual shipments and mark them as mailed. Yay!

Thanks muchly for the responses.