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The Great American Auto Repair Robbery: A Report on a Ten-Billion Dollar National Swindle and What You Can Do About It
The Great American Auto Repair Robbery A Report on a Ten-Billion Dollar National Swindle and What You Can Do About It Author:Donald A. Randall & Arthur P. Glickman This is a frankly alarming, thoroughly documented report on one of the nation's biggest consumer scandals: how the American motorist is systematically victimized by car manufacturers, insurance companies, car dealers, service stations, and repair shops. — By Donald A. Randall, who as counsel to the Subcommittee on Antitrust and Monopoly of the U.... more »S. Senate Judiciary Committee directed a four-year investigation of the auto repair industry, and Arthur Glickman, former staff reporter for The Wall Street Journal.
In the face of a nationwide pattern of waste, deception and greed, the authors tell beleaguered car owners how to fight back--what to insist on when buying a car, whaat to ask when you bring it in for repairs, how to check that it's been fixed right, and how to blow the whistle when you've been gypped.« less