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A Guide to Computer User Support for Help Desk and Support Specialists
A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field,...  more »
ISBN-13: 9780495806493
ISBN-10: 0495806498
Publication Date: 9/16/2009
Pages: 592
Edition: 4
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Publisher: Course Technology
Book Type: Paperback
Members Wishing: 0
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