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A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Customer Service Skills for the Service Desk Professional
Author: Donna Knapp
The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have ...  more »
ISBN-13: 9781285063584
ISBN-10: 1285063589
Publication Date: 5/7/2014
Pages: 448
Edition: 4
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Publisher: Cengage Learning
Book Type: Paperback
Members Wishing: 0
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