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Topic: HELP ! ! Can't cancel book

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Subject: HELP ! ! Can't cancel book
Date Posted: 9/12/2010 11:18 PM ET
Member Since: 2/22/2008
Posts: 908
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My shelf was on hold due to the 50 credit limit rule.  I sent an email to PBS and was told if my WL books were on auto-accept that I would still get them.  Someone offered an 8 boxed set of Sookie books and I wanted them.  I got the person to send me the individual ISBNs so I could check to see which ones were WLed.  The #5 book was listed as on WL but "0 WL", and book # 8 had multiple wishers. 

I sent all this info to one of the tour guide leaders and was told that I would have to take my shelf off hold in order for the person to be able to post me the 2 WLed books.  So that's what I did, I took my shelf off hold and put the two books on auto-request.  Lo and behold, the #5 book was posted to me - BY THE WRONG PERSON!!!  There was no button to cancel, no one hour buyer's remorse and the person already printed the mailing label. 

I sent another PM to the TGL saying I was going to bed and that after doing as she had instructed me to, the above resulted.  Is this at all fixable?

Date Posted: 9/13/2010 12:21 AM ET
Member Since: 8/16/2007
Posts: 15,186
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The only way to change who you get it from is if the person who has printed agrees to cancel the request. That is a risk of arranging transactions directly with members. The site allows us to do it, but the FIFO system does take precedence and it can happen that another member posts at the precise moment to mess up the deal made.  The site won't cancel the transaction if the sender doesn't agree, they did nothing wrong and don't deserve to lose out on the money for packaging/postage or the credit because you had made a deal with someone else outside of the system.

You can send in Feedback if you truly believe there was no 1hr buyers remorse period on a AR WL offer. If you PMed the member from the request, that would cancel the 1hr period and send it straight to a request, but that's the only way an auto-request book would not have it. A book that isn't on auto-request would go to the sender the second you accepted the offer.

The Team can see exactly how it all went down so they'd be able to see a system glitch. I kind of doubt they'd be willing to cancel the request even if there was a system glitch that caused you not to have a chance to cancel from this sender since the posting member didn't do anything wrong and shouldn't be penalized. You may end up getting 2 copies and having to repost this one to recoup the credit.

Date Posted: 9/13/2010 10:18 AM ET
Member Since: 2/13/2007
Posts: 2,262
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This might be off topic, but what 50 credit limit rule? I have never heard of this...would someone please educate me?!

Date Posted: 9/13/2010 10:22 AM ET
Member Since: 7/12/2010
Posts: 4,177
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I'm with Sally.  What is it; not that I'm even close but its good to know.

-RD

Date Posted: 9/13/2010 10:27 AM ET
Member Since: 11/5/2009
Posts: 1,083
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The reason why this happened is because you had the books on auto wish list.  If you had taken it off auto, then the person sending you the books could have WL'ed the book directly to you.  By having it on auto WL, you got the book posted to you from the first person on the WL list.  Not having it on Auto would have also allowed you to check who the book was coming from before you accepted it.

I am also confused.  What is a 50 credit limit?

 

 

 

Date Posted: 9/13/2010 11:08 AM ET
Member Since: 6/29/2007
Posts: 17,089
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50 credit limit - members can only transfer/receive a total of 50 credits per month from other members.

Date Posted: 9/13/2010 11:16 AM ET
Member Since: 8/16/2007
Posts: 15,186
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The new credit transfer limit since mid-August: 

Please note that there is a limit of 50 credits/month for credit transfers between members (this limit does NOT apply to Friends of PBS or other donations, credit transfers to or from Games Moderators, or credits given using the Give Refund button). 

The limit does not require Barbara to have her shelf on hold, she just apparently doesn't want to send any more books because she cannot transfer(sell) more than 50 credits in a month.

To clarify Robin's post, it is only transferring to another member, you are not limited in the number of credits you can receive. I asked the Team that question specifically.

Date Posted: 9/13/2010 2:10 PM ET
Member Since: 2/22/2008
Posts: 908
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The new credit transfer rule basically means if you get MOVE than 50 book requests and mail them out, you can only sell/transfer 50 of the credits.  Anything over the 50 you have to use to order books, CDs, or DVDs, but you can probably still donate them to PBS.

That's the reason I'm putting my shelf on hold.



Last Edited on: 9/13/10 2:12 PM ET - Total times edited: 1
Date Posted: 9/13/2010 2:13 PM ET
Member Since: 7/12/2010
Posts: 4,177
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So why should that effect my bookshelf?

-RD

Date Posted: 9/13/2010 2:57 PM ET
Member Since: 2/13/2007
Posts: 2,262
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Thanks for the clarification of the 50 credit limit -- I had never heard of it before, but then I am not selling credits and I am assuming it is targeted at those selling credits.

Date Posted: 9/13/2010 4:14 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Also please note that the 50 credit limit is per month. So if you sell 50 of your credits in September and you still want to sell 25 more, you'll have to wait until October to sell the remaining.

Date Posted: 9/13/2010 6:45 PM ET
Member Since: 5/25/2010
Posts: 262
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Deborah, are you sure that's what the rule means? If you mail out more than 50 books in a month, then somehow the credits over 50 become "special" and you can't later transfer them? That sounds unlikely - I doubt that PBS has created two sorts of credits, the kind that are earned by the first 50 books and the kind that are earned by the ones after that.

I suspect that it's instead what others have said: that you can only transfer 50 credits in a month, and after that you have to wait for the following month to transfer. But if you get lots of credits all at once, you're still okay; you can save them for later and transfer them then.

Date Posted: 9/13/2010 7:04 PM ET
Member Since: 3/7/2009
Posts: 10,865
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You can transfer them later, but if you're consistently sending out a lot more than 50 books a month, eventually you'll have more credits than you'll ever need for yourself and you can't sell them.



Last Edited on: 9/13/10 7:04 PM ET - Total times edited: 1
Date Posted: 9/13/2010 10:46 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It only affects your bookshelf if you decide you don't want to acrue anymore credits. I  think PBS is probably trying to reign in the selling of super cheap credits in the book bazaar.  Also to discourage members of the DVD and CD sites transferring credits here (you get more on PBS) and then selling them.  They need new members to post books and not just buy credits in the book bazaar. 

Date Posted: 9/13/2010 10:48 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Oh and like others said: you can only transfer 50 a month.  It doesn't mean that you can only transfer a max of 50 credits ever and that's it. 

Date Posted: 9/14/2010 8:23 AM ET
Member Since: 2/22/2008
Posts: 908
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There are 50 people on the top 50 most mailed all time list.  I usually send out about 100 books a month and I'm toward the bottom of the list.  Check out the list yourself.  The top 10 of those people have sent out as many as 400 - 500 books per month.  That keeps a good selection of new books coming in.  We can't continue to send out 100 books a month if we can only sell 50 of our credits per month.

Date Posted: 9/14/2010 8:46 AM ET
Member Since: 11/11/2007
Posts: 96
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Putting your bookshelf on hold is your perogative.  But the point of PBS is to "swap" books, not sell them.  If you accumulate credits for the purpose of selling those credits then you are essentially selling your books rather than swapping them.  PBS is designed so that its members are both senders and receivers.  If you are sending out 100 or more books a month but then not using the credits to get more books, you are supplying demand but not creating similar demand for other people's books.  If others are willing to buy your credits but only at a discount, that skews the demand/supply balance as well.

Date Posted: 9/14/2010 10:44 AM ET
Member Since: 11/5/2009
Posts: 1,083
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I think PBS limiting the number of credits you can transfer per month was a smart move.  This site needs to make some kind of a profit to stay alive.  If people are selling large numbers of credits for significantly less than PBS sells them for, they won't be making any kind of a profit.

On the other hand, I still can't see how anyone would make much of a profit selling credits here.  The lowest I have seen sales for is $2.40 per credit.  People would have to ship a lot of skinny books to be able to sell a credit for much less than they paid to ship a book.