HOW TO HANDLE CONFLICT AND MANAGE ANGER Author:Denis Waitley The world's foremost producer of personal development and motivational audio programs now teaches you how to get beyond conflict and anger to calm, cool-headed agreement. Wherever there are involved, concerned people, there will be disagreements and tension. Life is too complex for anyone to expect to exist in a perennial state of harmony and b... more »liss. Now Denis Waitley, author of the phenomenal bestseller, The Psychology of Winning, shows us anger is a choice we make and not an event that happens. It's how we perceive and respond to the events in our lives that determines our success or failure. With this program you'll learn: * the usefulness of controlling anger and fear
* four steps to keep your cool, calm and in control
* the six characteristics of conflict
* how to control conflict where it starts
* what your primary needs are In his powerful yet practical fashion, Denis Waitley will have you cool, calm and collected no matter the conflict. Become more relaxed and successful today.« less