  2001 - Lip Service 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World (Paperback) ISBN-13: 9781886939486 ISBN-10: 1886939489 Genre: Business & Money 1  1998 - At Your Service Calamities Catastrophes and Other Curiosities of Customer Service (Paperback) ISBN-13: 9780471255420 ISBN-10: 0471255424 Genre: Business & Money 1  Information Integrity a Structure for Its Definition and Management (Hardcover) ISBN-13: 9780070041912 ISBN-10: 0070041911 Genres: Business & Money, Computers & Technology, Reference, Science & Math ?  Functional Analysis of Information Networks a Structured Approach to the Data Communications Environment [Business data processing] (Hardcover) ISBN-13: 9780471061243 ISBN-10: 0471061247 Genre: Computers & Technology ? |
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