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Topic: Has this ever happened to you?

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Subject: Has this ever happened to you?
Date Posted: 5/2/2009 6:27 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Today I received two books in the mail, both with their own problems. One was regarding the packaging and the other was with the actual book itself. With the latter book, I failed to notice before marking it received that it is an RWAP.

The book has a stain on the inside front cover from coffee/tea/soda, etc. and that stain is also on the first 11 or so text pages. On top of that, it's also an ex-library book and has some sticky substance on the front cover from a sticker. I'm not sure what to use to get it off since it's just a paper cover and there's no lamination on it. I wouldn't want to damage the poor book any further.

I messaged her explaining the problem with the book and asking for my credit back. I've offered to send pictures of the stains to her. Since it's an FOL book, I'm almost willing to bet she didn't read the book first and probably didn't thumb through it either since it looks ok on the outside.

I also contacted TPTB to tell them the mistake I made. I'm not sure if they can go back and change my status for this order as RWAP, but I sure hope they can do something.

Have you guys ever done anything like this before? If so, what was the end result?

Date Posted: 5/2/2009 7:19 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I have noticed problems after marking a book received. I didn't bother trying to get a credit back as it was sometime after I received the book.

TPTB won't do anything for you. They only get involved in one member turns really nasty or their are multiple complaints against someone.  But it doesn't hurt to ask for a credit back. There's nothing you can do if they say no though.

Date Posted: 5/2/2009 7:44 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Lots of people have had this happen, actually.  As Mary said, by all means ask for your credit back, that's still approrpriate.  The truth is, even if you had remembered to mark ti RWaP there is no guarantee the other member would return your credit.

ETA: Didn't mean that to sound quite so negative, just pointing out that it forgetting to mark RWaP is unfortunate but might not affect your overall outcome.  Since you sent TPTB a message about the damage, you'll want to be sure to send them another one if it is satisfactorily resolved. 



Last Edited on: 5/2/09 7:45 PM ET - Total times edited: 1
Date Posted: 5/2/2009 8:04 PM ET
Member Since: 1/23/2009
Posts: 3,041
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I've only had one instance in which my credit wasn't returned to me. She swore up and down that it was perfect when she went it (it was water damaged from the condensation of a soda can sweating all over the cup. Books are NOT coasters, people!) and blamed the USPS. The packaging was perfect, so USPS had nothing to do with it.

I had two other RWAPs where the senders were a bit of a problem, but eventually they gave me the credit back.

Date Posted: 5/2/2009 9:43 PM ET
Member Since: 7/13/2008
Posts: 42
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I got a cookbook, which I was initially delighted by....

a very SMALL cookbook, only about 40 pages?  of lemon recipes

 

I sent an e-mail saying how delighted I was with the book

 

then last week I went to make one of the recipes listed in the index... uhmmm...

several pages have been torn out..... about 8 pages worth of recipes

 

from that I learned, examine the dang book when it comes

 

it's not what I would expect someone to do - tear out the recipes they wanted to keep - especially from such a small book - so it never occurred to me to look for that.

 

people are weird.

Date Posted: 5/2/2009 9:50 PM ET
Member Since: 1/23/2009
Posts: 3,041
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The thing is, I usually do check everything over thoroughly. But I was panicking about the other book which had the torn wrapping and no plastic wrap. It rained here today and I was worried it would be water damaged. So I quickly looked at other one, filled out the info on the receipt of book page and inspected the other book to make sure it was ok. It really is my own stupid fault, but I just don't understand why people can't be a little more careful when they post their books. Books aren't free; this forum has established that so many times. And fortunately my RWAPs haven't been as bad as some of the ones I've read about here, so I am grateful for that and very empathetic for others who have had bad experiences.

I'm just mostly kicking myself because I feel like I haven't done my part in helping to point out problem swaps.
Date Posted: 5/2/2009 10:14 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:52 PM ET - Total times edited: 1
Date Posted: 5/3/2009 3:40 PM ET
Member Since: 1/15/2007
Posts: 1,410
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No matter how thorough I think I am when I check in a book I still occassionally miss something (usually small damage like the tear in the page) and then I can't repost it here. Lately though, I've gotten quite a few noticeably damaged books--stains, wavy, waterdamaged pages, highlighting--and I'm starting to worry that PBS is going to think I'm making this stuff up. Those were so noticeable I saw them as soon as I checked the books. I just received 3 damaged books in a weeks time and a couple of damaged books a few weeks before that.

 

I occasionally find a problem after I've marked the book received.  I figure if I missed it on my first pass, it's likely that the sender did, too.

I know what you mean about the run of damaged books.  I've had one lately, too.  The last RWAP, while unpostable, was not too bad...until I found The Ick (looks like a booger) between two pages.   I'm finding myself more willing to call people out on their unpostable books.  Why should I eat the credit on what they shouldn't have posted in the first place?

 

Date Posted: 5/3/2009 5:53 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Jeri sez:

<< Lately though, I've gotten quite a few noticeably damaged books--stains, wavy, waterdamaged pages, highlighting--and I'm starting to worry that PBS is going to think I'm making this stuff up.>>

I use my webcam or, if hubby's feeling nice, his digital camera to take photos of the damage, post them on a free photo site and I send links to the sender, so they can understand what I am talking about, AND I include links in the comments area of the PBS survey, so if it ever becomes an issue, the "evidence" is there for PBS to see.  I've never had a problem with PBS and my number of damaged books, but maybe it will make you feel more comfortable to do so.

Plus, I'm hoping that PBS will see I've had over 1,000 transactions and spent plenty in PBS postage -- am I really going to blow my own nose in a book just to get a "free" credit?  Ick :-)

Cheers,

Catt