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Topic: Has this ever happened to you?

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Subject: Has this ever happened to you?
Date Posted: 11/27/2010 10:37 PM ET
Member Since: 7/2/2009
Posts: 3
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I am a smoker.  I ALWAYS read RC's very carefully, and decline.  I had a person order 2 books, that had the smoking conditions, so I declined them both.  The next day, the same 2 books got requested that didn't have any conditions at all.  I remember telling my husband...that is odd...the same 2 as yesterday.  Well, today, I get a "condtions not met" email....and they said they had requested they not come from a smoking home.  I am positive there was no conditions on the ones I sent.  I of course refunded....however, I am a little disappointed that someone would do this.  It is making me think I want to pull my account.  Has anyone else had this happen??

Date Posted: 11/27/2010 10:47 PM ET
Member Since: 7/23/2006
Posts: 15,930
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You can check your transaction archive to see if the conditions were in place when you got the request.  If not, then you should not have returned the credits.  But since you did, think of it as a nice gesture.

It's never happened to me, and I've sent hundreds of books out.  I would hope this is an unusual situation.

Date Posted: 11/27/2010 10:48 PM ET
Member Since: 4/25/2007
Posts: 11,536
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You can look in your Transaction Archive and see if the RCs were turned on at the time of the request.  If they weren't, then you didn't need to return the credit.  Just click the "request details" link and you'll see if there were any RCs at the time the request was made.

The requestor could have turned off their RCs and forgotten to turn them back on.  That would be their fault and they should not have asked for their credit back.

Date Posted: 11/27/2010 10:48 PM ET
Member Since: 10/13/2010
Posts: 4,315
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Hmm, so far no but I've only been here a couple months.  Maybe it was a glitch on PBS?? I know that lately the system has had some issues not posting people's profiles, pages loading slowly, the site being down for maintenance, etc.  Maybe it was during a time when PBS was having some issues & the RC didn't show up the 2nd time for some reason??

Date Posted: 11/27/2010 10:49 PM ET
Member Since: 12/31/2009
Posts: 3,995
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You can check to see if there actually was an RC by going into your transaction archive and seeing if there is a grey box by that particular swap.

If there was no RC, you were not required to give back any credits. 

This may be a simple glitch, or it may be the person is new or confused as to how the site works, or they did it deliberately.

Date Posted: 11/27/2010 10:53 PM ET
Member Since: 7/19/2008
Posts: 15,471
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I did get a RC conditions not met.  For an order with no RC.  Argh.  I did check the tranaction archive.  No RC. 

I'm sorry this happened to you. 

Date Posted: 11/27/2010 11:01 PM ET
Member Since: 7/2/2009
Posts: 3
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Thanks for your responses.  I did go back and look, and there were no conditions.  This was the first time this happened to me, so I thought I had to refund.  I felt horrible.  I hope it's not someone who takes advantage of people.

Date Posted: 11/27/2010 11:06 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Just so you know, even if there is an RC attached, and a person complains and asks for their credit back, you are still not required to give a refund. It is completely up to you.

Date Posted: 11/27/2010 11:07 PM ET
Member Since: 1/17/2009
Posts: 9,911
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As the sender, you always control whether or not to refund credits. In this case, you should not have refunded. And, in any other case, you should only refund the credits, if you believe that the receiver has a legitimate issue with the book. Like if they complain about a problem with it, and it is possible that you overlooked the problem when you mailed it out.

Date Posted: 11/28/2010 12:28 AM ET
Member Since: 8/16/2007
Posts: 15,200
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Asa follow up, I would send the receiver a PM letting them know that you looked into your TA and they did not have the Conditions turned on when they requested the books from you and that they should be more careful in the future when marking books as RWAP-R Conditions not Met because its not fair to a sender to get that mark when the receiver didn't actually have RCs active. It may be as simple as the person forgetting they turned them off and they will give the credits back to you. If the receiver says that it shows the RCs were on at their end, then I'd send in Feedback and let the Team know in case there was a glitch.

Date Posted: 11/28/2010 12:31 AM ET
Member Since: 4/23/2008
Posts: 23
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I would copy and paste what you see on your end and ask for the credits back.  If they are seeing something else on their end, I would ask PBS for the credits back.

Date Posted: 11/28/2010 1:29 AM ET
Member Since: 7/19/2008
Posts: 15,471
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Make sure if you do send any PMs, that they are sent from the transaction archive.  This will keep the PM with the record of the swap.  If the sender gets reviewed in the future, the PMs will help explain what happened.   (Too high of a percent of swaps marked as RWAP will cause your account to be reviewed to see what is going on.)  And in this case, that is in your favor.

Date Posted: 11/28/2010 11:15 AM ET
Member Since: 8/10/2005
Posts: 4,601
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There are people that turn their RCs off and on for different books, depending on how badly they want the books, so it's possible the person turned their RCs off to order something else, and forgot to turn them back on. I would PM her to let her know that according to the Trans. Archive, there were no conditions in place at the time of the request, and that she is free to check with the PBS team if she doesn't trust you. I would ask for your credits back--just saying that you refunded them in good faith but further investigation led you to see that you were perfectly in the right to send the books as ordered. If she dosn't refund the credits I would send a note to PBS, but they may or may not get involved with it, and if they don't, I would chalk it up to lesson learned. 

And of course in future you will know to investigate BEFORE refunding credits. I had this happen to me as well, someone marked a book RWAP as not meeting their "no ex-library" condition, and asked for credit back. When I pointed out that their RC was not on for that request, they sheepishly marked the problem as resolved.

You shouldn't be bullied into returning credits when you are in the right. Some people hate confrontation but then later get all upset when people take advantage of them. No one can take advantage of you unless you let them.

Cheryl



Last Edited on: 11/28/10 11:17 AM ET - Total times edited: 1
Date Posted: 11/28/2010 6:12 PM ET
Member Since: 6/19/2008
Posts: 5,720
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Sorry that happened to you. I to am  a smoker and always turn down smoking RC's . Thats a rotten thing to do to someone ,knowing you smoke ,then turning off their R.C's,ordering them ,and complaining about them....Its not your fault

One time I posted a book and it was the only one in the system ,they had a smoking RC so I turned it down and I got a pm from them ,saying they really wanted this book could I take it outside and smell it....lol



Last Edited on: 11/28/10 6:12 PM ET - Total times edited: 1