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Topic: Got a Hardback instead of a paperback

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Subject: Got a Hardback instead of a paperback
Date Posted: 12/12/2011 6:19 PM ET
Member Since: 8/23/2009
Posts: 4,581
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Ok I'm not pissed that I got a hardback as opposed to a paperback because generally I don't care.  However I ordered Lonestar Homecoming (Lonestar Series #3) by Colleen Coble which is listed as a paperback in the system what I got was not this.  I got a crossings book club edition in hardback form that has the same isbn as the paperback.  Well I'm assuming it has the same ISBN as the paperback but i don't have one of those in my hands so not sure.  This is the only paperback in the system so I don't think that it is wrong I think that they publisher gave it the same ISBN as the paperback instead of the hardcover version.  That really doesn't matter to me though.  What should I do about this.  I've never had a problem like this before.  Should they even have posted it to me?  

Also what I really want to know is how do I post it when I'm done with it?  Can I post it with the ISBN even though its a hardback which I'm thinkin is on or should I offer it in the Book Bazzar?    

Sianeka - ,
Date Posted: 12/12/2011 6:31 PM ET
Member Since: 2/8/2007
Posts: 6,630
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Hi, first you should mark as Received With A Problem (RWAP) because books must be posted here that match the PBS listing as to ISBN, title, author and book / binding type.  If the binding type that you got does not match the PBS listing for this book, then it should not have been posted under that ISBN.

The Help Center says:

Wrong Book - Wrong Binding/Version
Again, this means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. You will have a text box - the text you type in will be included in an email, and sent as a Personal Message, to the sender. The book IS marked received for this problem type because if a sender Posted the book she or he had incorrectly, it is likely that she or he does not have a second copy and can't send you the version that matches the listing.   If this was a Wish List book (and there are no other copies available), you will go back in your previous place in line for the book.  If there are other copies available, the book will go onto your Reminder List.

So, after you mark as RWAP, you should contact your Sender to let them know, and to request a credit refund if you want the credit back for the book. Note that you are NOT obligated to return the book in order to get a credit refund, and you are entitled to a refund if you want it, as it is the Sender's mistake. (Sender posted the book incorrectly.) When you are done with the book, you CAN post it here, but not under the ISBN if the binding type doesn't match. Instead you'd need to Post as a Book Without An ISBN, even though it -does- have an ISBN.  Using this feature is the only way to post a book to PBS that doesn't match the listing for the ISBN.  The system will create a unique PBS-ISBN for the book to distinguish it from the other edition of the book with the other binding type. (You can put the actual book ISBN in the description area so that your book will come up as available in any searches done for that ISBN.)

You can also offer it for a credit in the Book Bazaar if you wish.



Last Edited on: 12/12/11 6:32 PM ET - Total times edited: 1
Date Posted: 12/12/2011 6:40 PM ET
Member Since: 8/23/2009
Posts: 4,581
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Thanks Sianeka I was pretty sure I needed to mark it as a RAWP I just hated to do so over this since its in great shape and the ISBN did match.  I did so already though I didn't ask for my credit back since the book is in good condtion and it don't really blame her the ISBN matched and she might not have known the rule.  She will after today and if she already did and does this all the time I won't feel so bad about the RAWP.  I just really needed to know what to do with it when I'm done with it and you answered that question. 

Date Posted: 12/12/2011 9:04 PM ET
Member Since: 7/19/2008
Posts: 15,447
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I will mark it RWAP, then go right over to mark it as resolved. While I do not care which binding I get, I do know that PBS does have members who do need a specific type of binding, for the larger type or for the lighter weight.
Date Posted: 12/12/2011 9:50 PM ET
Member Since: 8/19/2007
Posts: 4,271
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I accidently did that once - listed by ISBN and didn't check that the binding matched.  Someone ordered it and wanted the binding that I didn't send (forget whether it was HB or PB).  I refunded the credit, and I make sure now that I check that the binding is the right one.  I've found a couple where the ISBN matched but the binding didn't and I just listed the book with the 'fake" PBS ISBN.  Pat

Date Posted: 12/12/2011 11:42 PM ET
Member Since: 8/23/2009
Posts: 4,581
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Well I had already RWAP'd it before I got Sianeka's answer cause I figured thats what I should do.  I hated to but I did it.  And I know I marked the box that said I didn't want my credit back but somehow I got my credit back anyway and it says Credit Refunded.  Why did it do that?  I still think the person deserves the credit its not their fault the book ISBN is supposed to be for a paperback.  They might not have even know the pbs rule.  I don't want to punish them just account for any perpetual bad swappers.  Did they refund the credit or pbs becaue I marked it wrong binding?   

Date Posted: 12/13/2011 12:01 AM ET
Member Since: 7/19/2008
Posts: 15,447
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The credit is refunded ONLY if the sender decides it.   I had one book where I kept returning the credit, saying I was fine with the book.  And they kept refunding it.

 

PBS will step in with credit refunds and books marked received for folks who look like they have abandoned their account.  (No log ins and missed responses to orders.)  But it is very rare and not very quick. 

Oh.  If a book is sent with PBS postage, then both sides may get a credit for some RWAPs.



Last Edited on: 12/13/11 12:03 AM ET - Total times edited: 1
Date Posted: 12/13/2011 12:05 AM ET
Member Since: 8/26/2006
Posts: 9,336
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That's nice!  The sender must have decided to refund your credit -- a lot of us would do that if we realized we'd made a mistake like that.  If you go into your transactions archive and find the transaction there, you can now submit follow-up that it was "resolved by sender."

 

And Emily said, "If a book is sent with PBS postage, then both sides may get a credit for some RWAPs." 

This would only be true for books that go lost in the mail.



Last Edited on: 12/13/11 12:07 AM ET - Total times edited: 1
Date Posted: 12/13/2011 12:08 AM ET
Member Since: 8/23/2009
Posts: 4,581
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LOL this lady returned the credit to me even though I said not to.  She had someone harass her about giving a credit back on a book that had highlighting when she first started.  I guess she sent out a book that someone had sent to her from here and it had highlighting.  She didn’t want me to harass her for the credit so just sent it back.  I returned the credit and marked it solved.  She seemed very sweet and I really hated marking it that way especially since the book she sent me is in excellent condition just not paperback.  I have never understood why BCE’s don’t have their own ISBN’s like the movie tie in editions and other special editions do it seems stupid to me. 

Date Posted: 12/13/2011 12:10 AM ET
Member Since: 8/26/2006
Posts: 9,336
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They definitely should have their own ISBN.  Publisher's can save a few bucks by reusing an ISBN, but it muddies the waters.

You guys both sound like sweethearts!  Tis the season heart

Date Posted: 12/15/2011 10:52 AM ET
Member Since: 4/24/2008
Posts: 310
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You can list the book.  You just have to manually list it.  I had a book in that same series that was a book club edition.  I just manually listed it and someone grabbed it within a couple of days.

Date Posted: 12/16/2011 1:50 AM ET
Member Since: 2/23/2008
Posts: 170
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Some book clubs, like Paperback Book Club, issue books in paperback that have the ISBN of the hardback edition.  It confused the heck out of me when I was posting books on PBS.  Now I post the book club editions under the paperback.