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Topic: Not hardcover and mild water damage

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Subject: Not hardcover and mild water damage
Date Posted: 11/26/2010 7:21 PM ET
Member Since: 8/4/2009
Posts: 40
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I ordered a hardcover book and ended up receiving a paperback version. After I took it out of the mailbox and could tell it was paperback I thought maybe I was mistaken but I came here to check and yes I ordered a hardcover. The ISBN on the sticker has a couple numbers that are hard to read but the ones that are clear do not match up to the harcover one I ordered.

I decided I don't want to deal with complaining and mailing it back and waiting forever for the hardcover book. I do want the person to know that they shoud have sent me a hardcover though.

The worst part is (I thought, oh, I should skim through the book make sure there is no marks, etc.) when I picked up the book I saw what seems like a water stain at the bottom half corner. The pages do not have any stains on them, it is just when the book is closed you can tell and the fact that those pages are very, very mildly warped. Since it is so little and doesn't really affect the book I could live with it. Then, I thought there is no way I can repost the book with that stain, no matter how mild or readable I think it is. Right?!

It seems like it would be more trouble to complain and paying to ship the book back, etc. I never have gotten a wrong book, nonetheless the wrong book and a non-postable, geesh.

Just wondering what you guys think?

Date Posted: 11/26/2010 7:33 PM ET
Member Since: 8/18/2005
Posts: 7,977
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I decided I don't want to deal with complaining and mailing it back and waiting forever for the hardcover book.

You're not doing yourself, or the site any favors by not marking it RWAP and asking for your credit back. It just allows the sender to get away with being sloppy. And you are not olbiged to mail the book back anyway. If there is water damage, and the book isn't the right binding, you're due your credit back. You might not get it, but it's due you.

You don't even have to request a credit back to mark it RWAP. Then at least the sender will know that they've done something wrong.

Then, I thought there is no way I can repost the book with that stain, no matter how mild or readable I think it is. Right?!

You can offer the book at the Bazaar included with a deal, or post it for free on the 'Damaged' thread in the forum.

Here

It seems like it would be more trouble to complain and paying to ship the book back, etc.

You do not have to pay for postage back. In fact, you don't have to send it back at all.

Here

If you receive a book with an "unofficial problem" as listed below you should mark it received normally and note the problem on the Book Received/Survey page.  You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may.   If a pattern of "official" OR "unofficial" problems (especially official problems that are not resolved according to requestor follow-up) emerges on a sender's account, we will take action.

I think you should mark it RWAP and ask for your credit back. At least it will be on the sender's permanent file that they've sent the wrong book, and a damaged one at that, and then it'll be shown how they handled it.

You won't get your credit back if you don't ask.

 

 

Date Posted: 11/26/2010 8:37 PM ET
Member Since: 1/17/2009
Posts: 9,860
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Yes, mark it RWAP and ask for your credit back.

Although, to be fair, I only ask for a credit back when I am actually going to reorder the book. If I am going to use it anyway, even though it is wrong or slightly damaged, I tend to just mark it RWAP without requesting the credit back. That's just how I do it, though ... you are entitled to your credit back.

And, it is correct, You are not obligated to send it back. And, if the sender wants it back for some reason, they are supposed to compensate you for the postage, either by giving you a second credit, or by doing something else that is mutually acceptable (perhaps mail you stamps or a stamped envelope, or whatever).

Date Posted: 11/26/2010 9:24 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I am in agreement with the other posters that you should definitely mark it RWAP and I'd ask for my credit return.  Not marking it RWAP is setting up someone else to receive a non-postable or incorrect book from this sender again.  It is your PBS duty to mark it RWAP...

Date Posted: 11/27/2010 2:41 AM ET
Member Since: 8/26/2006
Posts: 9,336
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I agree -- mark it "Received with a problem" and then choose either "damaged by sender" (for the water stains) or "wrong book" for the wrong binding. If you click on the second blue "here" that Cindy posted above, check out the second help doc there titled 'There's is a problem with a book I received."  It even has sample wording that helps with how to phrase your message to the sender.  The whole help doc is well worth reading.

 

And everything said above about not being obligated to return the book (and getting reimbursed for the postage if the sender does want it back and you do want to return it) is spot on.  Also, marking the book RWAP puts you back in the wish list line, if this was a wish list book, so you can get a hardcover if that's what you want.

 

Since you can't repost the book, you're well within your rights to ask for a credit back.  We each have our own threshhold as to when we ask for the credit refund.  My personal line is that I go easy if I think the sender is very new to the site.   Sara's is if she plans to reorder the book.  Someone else's is if they were planning to repost the book.  Some people systematically ask for the credit refund with a problem book.  Find the spot that works for you.

Date Posted: 11/27/2010 11:57 AM ET
Member Since: 8/4/2009
Posts: 40
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Thank you all very much! Your responses were so helpful! Since this was my first time getting a book with a problem I wasn't sure where the RWAP button would take me and I thought we would have to send the book back. I thought that would make it where I almost paid for a new book with the cost of the credit and shipping it back. I am off to go mark it RWAP with confidence, thanks to all of you. Thank you!

Date Posted: 11/27/2010 3:55 PM ET
Member Since: 12/28/2006
Posts: 14,177
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RWAP with confidence Krista.  This will return you to your previous position on the waitlist (usually #1), whereby you can choose to stay on the wishlist or cancel.  It is your option to ask for a credit return.  Returning the book to the sender is also optional (and involves the sender covering your postage costs).  You only need to decide what the sender can do to "resolve" the RWAP on their account...whether just a polite reply, or return of your credit.



Last Edited on: 11/27/10 8:24 PM ET - Total times edited: 1