The Customercentered Enterprise How Ibm and Other Worldclass Companies Achieve Extraordinary Results By Putting Customers First (Hardcover) ISBN-13: 9780071352109 ISBN-10: 0071352104 Genre: Business & Money 1 Who Stole My Customer Winning Strategies for Creating and Sustaining Customer Loyalty (Hardcover) ISBN-13: 9780131453562 ISBN-10: 0131453564 Genre: Business & Money ? Who Stole My Customer Winning Strategies for Creating and Sustaining Customer Loyalty [2nd Edition] (Hardcover) ISBN-13: 9780134009698 ISBN-10: 013400969X Genres: Business & Money, Reference ? |