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Topic: I hate having to RWAP! Should I?

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Subject: I hate having to RWAP! Should I?
Date Posted: 8/3/2010 11:08 PM ET
Member Since: 2/5/2006
Posts: 80
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Hi all!

I received two books from the same person today.  They were packaged together, wrapped in plastic, but both have water damage.  I don't think it could have occurred during shipping, as one of the books has several entire pages that are water damaged roughly halfway into the book, and the other has water damage at the bottom of several pages at the very back of the book.  They're Bible study/Christian books that I will probably end up keeping anyway (as in, I probably wouldn't have reposted them on here to swap even if they were in perfect condition because we keep most of our Bible study books for future reference), so I'm not really worried about losing the credits for them because we can still use them, however, they don't meet PBS guidelines, so I'm hesitant to not say something.  How should I handle this?  I always feel so guilty when I have to RWAP a book, even though it's not my fault.

Thanks!

Date Posted: 8/3/2010 11:10 PM ET
Member Since: 2/26/2009
Posts: 36,028
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Rwap-  members need to follow the rules and be called on it when they don't.

Date Posted: 8/3/2010 11:14 PM ET
Member Since: 5/16/2009
Posts: 8,198
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You shouldn't feel guilty at all, Amy!  You weren't the one who sent out the water-damaged books!

Definitely these books should be RWAP'ed if they don't meet the PBS guidelines for posting (which these obviously don't1)... damaged by sender.  It's really up to you whether or not you ask for your credits back in the PM; however, PBS will now have a record of this member sending out unacceptable books.  If they continue to do so, PBS will take action. 

PBS only knows about it if people actually RWAP the books that shouldn't be in the system, and it may help to keep the next member from getting an unpostable book.

Date Posted: 8/3/2010 11:35 PM ET
Member Since: 7/19/2008
Posts: 15,448
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My theory is that I'll RWAP without hesitation.  But I really think about it before I ask for my credit back.  We need to RWAP for the system to track folks who repeatedly cause problems.

Date Posted: 8/3/2010 11:40 PM ET
Member Since: 2/11/2007
Posts: 808
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If you can still use them, then don't ask for your credit back if you don't feel comfortable doing so.

However, I would mark them each RWAP, with a message-to-sender, along the lines of:

"I wasn't planning on reposting this book, so am not going to ask for my credit back. However, the book has extensive water damage that doesn't appear to have occured during shipping."

 

Date Posted: 8/4/2010 12:31 AM ET
Member Since: 6/4/2007
Posts: 2,941
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I agree with Emily and John.  I recently received a book that had stains, as well as writing about which I was not notified prior to shipment.  The book's condition didn't warrant a trip to the dumpster, though, and I have every intention of reading and keeping the book.  I marked it RWAP, explained why I did so, and that I wouldn't seek a refund as the book did not need replacing.  I stated that, upon acknowledgement of that message, I would mark the problem resolved.  It's honestly the best i've felt about an RWAP in a long while lol

Date Posted: 8/4/2010 2:18 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Can you check to see if the sending member is new to PBS?  If very new, I prefer to start with a pm before RWAP.

Otherwise, I agree that they should be RWAP - whether or not you ask for credit(s) return is optional and entirely up to you.

Date Posted: 8/4/2010 1:59 PM ET
Member Since: 9/13/2007
Posts: 2,520
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You should always RWAP unpostable books. Whether or not you ask for your credit back is up to you, but not marking them just keeps habitual rule breakers on the site longer and can keep those members who just made a mistake from learning from it.

Bast -
Date Posted: 8/4/2010 2:58 PM ET
Member Since: 6/4/2006
Posts: 547
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I'm sick of having to RWAP - every single dang book I've got lately from here has been RWAP. The latest one was today. Yesterday's was damaged, too. I am just really tired of getting all these bad books.

I didn't bother to mark this one RWAP - I don't think it matters at all if books are marked as RWAP. I've always done it before but I shouldn't have to do it to every single book I ask for. I shouldn't have to have requestor conditions asking people to follow the rules, IMO.

I'm not saying that members send books out on purpose damaged, but I do believe a lot of them don't care about following the rules. YMMV.

Date Posted: 8/4/2010 3:26 PM ET
Member Since: 4/7/2008
Posts: 15,690
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I don't think it matters at all if books are marked as RWAP.

That is not true. The Team has systems in place to make sure that members that violate the rules either follow them or leave the site. Please remember that PBS has over 100K members so it's not as if you are getting the books from the same person or you would get notified when a member you RWAPed gets kicked out.

If you are finding that you are getting a lot of unpostables, can you see if there's a pattern on the type of book? Maybe there are books published a while back, etc. I can't remember the last time I got an unpostable but most of the books I order are recent releases.



Last Edited on: 8/4/10 3:36 PM ET - Total times edited: 2
Date Posted: 8/4/2010 3:28 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Marking them Received with a Problem --> Damaged by Sender is the way to go.  It matters.  The team really does talk to repeat offenders, and in many cases, one RWAP is enough to alert a member to the site rules and correct the problem in the future.  And if you receive a satisfactory response, you can enter follow-up in your transactions archive that the sender resolved the problem.

I'm really sorry, Bast, that you've received so many unpostable books lately!  I suppose the law of probability is such that it's going to happen to someone along the way, but it's no comfort when it is you.  I don't remember last time I received an upostable.  I wonder if the instances are higher with certain genres -- not that that's any comfort.

Bast -
Date Posted: 8/4/2010 3:40 PM ET
Member Since: 6/4/2006
Posts: 547
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Well, I get that the team does talk to these people, but I honestly am sick of sending out near perfect books (I buy most of mine new from Amazon.com that I swap here) and I get crap in return. I have, until today, marked them as RWAP and done as the site requires but as you say, it is no consolation. I get a credit back, but fighting with other members just takes more out of me emotionally than I can handle right now.

Sorry, I know I sound bitter, and I guess I am. I spend way too much of my very limited income on postage, trading books that are on other people's wishlists and I get crap in return? It's especially sucktastic when the books I'm requesting are books for my mother. So I think maybe the best thing to do is not trade the books anymore and just buy credits when I want something.  I don't know.

Date Posted: 8/4/2010 3:55 PM ET
Member Since: 9/13/2007
Posts: 2,520
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IMHO, neglecting to mark books RWAP that should be marked RWAP is tantamount to telling these members that the book they sent was perfectly fine. If you are unhappy with the book, why not call them out on it? What incentive do they have to follow the rules if there is no conciquence for not doing so? You can't expect the system that this site runs on to work for you if you will not use it.

Don't get me wrong, I've gotten negative enough responses that I never enjoy having to RWAP books, but like many things in life that doesn't change the fact that I have to do it.

Bast -
Date Posted: 8/4/2010 4:01 PM ET
Member Since: 6/4/2006
Posts: 547
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I did tell them in a PM, I just didn't RWAP. I just don't feel like fighting anymore. Sorry.

Date Posted: 8/4/2010 4:23 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Then don't fight. If you aren't going to get a credit back anyway at least report it so there is a record and just don't ask for your credit back. I've done that before and even had people give me the credit anyway. Belive me, I know how you feel, one month I got four RWAP books in a row. Now when I just don't want to deal with it I just don't ask for the credit. If I do ask for the credit and they try to pick a fight I just mark the thing unresolved. A credit isn't worth the emotional turmoil, I agree, but marking books appropriately is part of holding up the reciever's end of the deal.

I'm sorry Bast, I don't mean to belabor the issue, but this isn't so much directed at you as it is the OP and everyone else who reads this thread.

Bast -
Date Posted: 8/4/2010 5:03 PM ET
Member Since: 6/4/2006
Posts: 547
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I know you're not directing it at me... it just gets me down that in all the years I've been here, nothing ever seems to change as far as problems. Yeah, I know it probably does behind the scenes, but when it continually happens to you (generic you, not you specifically!), I know I wonder why I bother if nothing is ever going to seem to change. I know, their club, their rules, etc etc.

Sorry, Liesl, I'm not directing this at you, either.

Date Posted: 8/4/2010 10:43 PM ET
Member Since: 1/12/2009
Posts: 4,412
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Gosh, I'm sorry you're going through such a bad book-trading spell Bast!  I've RWAP'd just 1 book, but I found it almost traumatic & a draining experience.  I didn't even get my credit back & got the old, "...then send me back my book! [neener, neener]" reply.  I cannot imagine a whole string of transactions like that.  Having said that, D.G. is right, it's not the same Sender over and over again who never learns the lesson -- it's multiple trading partners, including newbies, who are learning on the job.  I was RWAP'd early in my membership & I've been a conscientious trader ever since, so it does work on some of us.  Promise!

Edited because I can't spell tonight...



Last Edited on: 8/4/10 10:44 PM ET - Total times edited: 1
Date Posted: 8/5/2010 5:02 PM ET
Member Since: 5/3/2006
Posts: 6,436
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Bast, I totally hear you. I get so many unpostables that sometimes I just have to let some of them go. I hate conflict and it's just too stressful for me to have to anticipate it, even if it doesn't come.

My last several books were all fine, which is a relief.  But the experience has definitely affected how I use PBS. I don't post many books any more and I only order things I really, really want or that I get in good deals. I hardly ever casually order something that looks fun, because it feels like such an investment now. :-(

Date Posted: 8/5/2010 5:21 PM ET
Member Since: 3/23/2010
Posts: 190
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You should definitely mark the transaction and get your credit back.  If you accept a book that is not postable, that's one less book to share again with someone else.  Twice I have received a book that was water damaged, and both were wrapped in plastic.  Which means the post office didn't do it.  Neither person knew the book was damaged before they sent it.  They just made a mistake.   Both people were nice as can be and gave me my credit back without any hesitation.    They didn't ask for the book back.  You don't have to do that anyway.  So I would ask nicely and see what happens.  I've been lucky, every one I have had dealings with has been perfectly lovely. 

Date Posted: 8/5/2010 5:30 PM ET
Member Since: 4/16/2008
Posts: 770
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I hate conflict too.  There is nothing I hate more  more than RWAP-ing something.  If I were you and I didn't want to re-order the book, I would have RWAP-ed it and just not asked for my credit back.

 

 

Bast -
Date Posted: 8/5/2010 8:57 PM ET
Member Since: 6/4/2006
Posts: 547
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I got another problem book today. This one looks like it has coffee stains or who knows what soaking into the edge of the book at the top - sigh.

I will be RWAP and asking for my credit back. *sigh*

Oh, and the member I didn't RWAP? She wrote back and said she didn't know liquid damage made a book unpostable. (She was very nice and did apologise, but still.)

Date Posted: 8/5/2010 9:17 PM ET
Member Since: 4/16/2008
Posts: 770
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Sorry to hear that you have had such a bad run of luck. :( 

There is nothing worse than mystery liquid damage.  It seems like those kind of books come in spurts of 3 in a row for me.  I hope that you get your credit returned.

Bast -
Date Posted: 8/5/2010 9:41 PM ET
Member Since: 6/4/2006
Posts: 547
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Thanks. I just hate having to RWAP. sigh.

Bast -
Date Posted: 8/8/2010 8:38 AM ET
Member Since: 6/4/2006
Posts: 547
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I just RWAP'ed two books that just arrived (with water damage, of course) but didn't ask for my credit back.

Date Posted: 8/8/2010 12:51 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I don't understand your hesitation in asking for your credit back.  You received damaged goods.  If you bought someting at a department store and when you got it home you found it was damaged, would you keep it and say "oh well" or would you return it to the store and get another or your money back?.

I am about to do a RWAP on a book I received where the first 60 pages are water damaged.  I know it didn't happen in transit because the outer wrapping (the PBS wrapper) was pristine.  I can't and won't re-post this book, so I have, in essence, lost value due to the bad behavior of a member. 

But, I have a question.  If the member gives you the credit back, would you go ahead and do a RWAP, or would you just mark it received?

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