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Topic: Hats off to TPTB!!

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Subject: Hats off to TPTB!!
Date Posted: 6/25/2009 11:28 AM ET
Member Since: 3/24/2006
Posts: 223
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My RWAP issue was handled within 1 hour of reporting it to TPTB !!  Credits returned and everything !!  These guys and this site are the best !!!

Date Posted: 6/25/2009 5:03 PM ET
Member Since: 12/9/2007
Posts: 9,601
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It's so nice that you posted this here.  This forum naturally gets the most posts of problems and complaints of any on PBS so that anyone reading it might get the idea that there are lots of problems when it is only that we are a forum that hears this sort of thing.  Posts such as yours helps to show that PBS and TPTB do care and do take action when necessary.   I'm so glad you got everything straightened out and told us about it.  ;D

Ruth

Date Posted: 6/25/2009 9:06 PM ET
Member Since: 3/6/2006
Posts: 3,070
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That's awesome.  I have had an influx of newbies posting me unpostables and I've yet to receive any credits back.

Date Posted: 6/26/2009 8:58 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I'm sorry, Michelle, that this has happened to you.  I know that with any influx of new members some are only here for the 2 free credits and will only send what they have no matter condition.   This is another reason for being consistant with the RWAP - even with new members - so that they either get with the program or leave or get closed down.  It doesn't make it any nicer for you, but just as you've taken one for the rest of us, many ot us are also taking one for you.  I have little sympathy any more for new members since presumably they can read and should read the Help Docs before sending out any books.   Too often I've noticed that people do not read - even in real life - if it's something telling them not to do something.   I do believe in repercussions for failure to follow guidelines.  The earlier they learn the ropes the happier we all will be. ;D

Ruth

Date Posted: 6/26/2009 11:43 AM ET
Member Since: 8/31/2008
Posts: 2,608
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The PBS crew is wonderful.  I'm glad your RWAP was handled well.

I just wanted to add that the issue is not necessarily newbies.  I've gotten excellent quality books from newbies.  The only issue I have seen with some of them is in the wrapping.  One of them sent me 2 excellent quality trade sized paperbacks together in one manilla envelope.  There was no padding, inner layer of plastic, or tape on the outside - just the two books together in one envelope.  The book arrived with a HUGE gaping whole in one corner, exposing both books to the elements.  But, the books were in pristine condition.  The tear must have happened near the end of the journey, and the weather was dry.  So both the sender and I lucked out :-)

The only RWAP book I received was sent from a member who had been here 2 years.  I didn't mark it as RWAP.  Here's why.  I was the newbie at the time.  The sender PM'd me with a description of the damage, and asked me if I still wanted the book.  I agreed to accept the book (I was forgetting some of the book condition rules here, and was eager to get this particular book).  When it arrived it was worse than I had pictured, but I don't think the sender was lying about the condition.  It just is sometimes hard to picture ithe condition just from the descriptive words.  I waited a couple of days to mark it received, because I was undecided whether to mark it RWAP or not.  Although unpostable, I had agreed to the conditions so in the end, I did not feel I should mark it RWAP.  But, as it turned out, the sender had been here 2 years and sent out 80+ books so they should have known it was not postable to begin with.  To make a happy ending, I was able to get a another copy of this book shortly after - in pristine condition! from a member who had only joined PBS 2-3 days before sending me the book!

So... some newbies are doing a great job

Date Posted: 6/26/2009 11:57 AM ET
Member Since: 1/17/2009
Posts: 9,940
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I personally find the help documents hard to find in the first place, and hard to use. I think that's one reson why so many newbies don't seem to know much about the rules.

When I first joined, I couldn't find them at all for a while, and so I learned most of the rules by reading old forum posts. Then I finally found them through links in some forum posts, and I still think they are hard to navigate. For example, I know that there is a page called something like "PBS Glossary." BUT, you can't find it by navigating the help docs (or at least I can't) ... it can ONLY be found by searching.

And, I consider myself pretty web page savvy because I work for a software company and among other things we design web pages to access our software. So, I'm pretty used to not only using web pages but designing them.



Last Edited on: 6/26/09 11:58 AM ET - Total times edited: 1
Date Posted: 6/26/2009 12:33 PM ET
Member Since: 8/31/2008
Posts: 2,608
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I also found the PBS Help Docs confusing.  It is broken up into many pieces several places (How to Swap Books, Bowse Help Docs, Ask the Librarian, etc.) so it can be hard to figure out - especially when you are new - where to go for each question.  I also learned a lot by reading the forums. 

Date Posted: 6/27/2009 3:40 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I'll agree the Help docs can be difficult for newbies (or others) to find. 

For some reason Pat, I didnt' think TPTB usually involved themselves in RWAP matters.  But I'm glad your issue was resolved to your satisfaction.  On the rare occassion I've needed to contact admin, I've also received quick and efficient responses :-)

Date Posted: 6/27/2009 9:33 AM ET
Member Since: 3/24/2006
Posts: 223
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Denise,  from what I understand, they don't......I think it was more of the matter that the sender ignored my pms (there were 3) than the fact that it was a RWAP.  
Someone here on the forums recommended that I contact them about that b/c they frown on one member ignoring another about a RWAP.

And, thanks. I was glad for the resolution also!

 

Pat

 

 

 

Date Posted: 6/27/2009 3:07 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Yes, the issue of not responding to PM's in a problem situation will get the PBS team to look into the matter.  It's pretty obvious from the emphasis put on the fact that the Help Doc insist that communication should be made until resolution of some kind is reached.

Ruth