Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Haven't received credit for sent book

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Haven't received credit for sent book
Date Posted: 2/17/2013 2:18 PM ET
Member Since: 7/12/2008
Posts: 4
Back To Top

At the end of January I shipped a book to another member.  I bought my postage through Paypal so I have the tracking information.  The book was delivered on Feb 1.  I sent a PM about a week ago asking if there was a problem with the book.  I still haven't heard back from them. It's been over 2 weeks.  What's my next step?

Date Posted: 2/17/2013 2:39 PM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

From the Help Center:

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book. The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived.

    • If this is the case, he or she can mark it received when he or she returns home.

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
    • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us. We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page) as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS. This does not mean that the book is actually lost; it may simply be delayed en route. You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 2/17/2013 6:18 PM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

Per the directions posted above, you can contact TPTB.  With tracking from a different site, their options can be limited.  But they can check to see if your receiver has an inactive account, and maybe official interest will get the book marked received.  Even if the book hasn't been received, this is edging into problem swap territory and the other member should respond to a polite inquiry.  PBS admin frowns upon non-responses to problem swaps (or potential problem swaps).



Last Edited on: 2/17/13 6:20 PM ET - Total times edited: 1
Date Posted: 2/18/2013 11:00 AM ET
Member Since: 10/26/2008
Posts: 9,884
Back To Top

On the "My Account" page, it usually says "Do not contact us before this date".  I wait for that date before contacting anyone.  If they still haven't responded by that date, then contact TPTB.  But since you didn't use the PBS-DC, I don't know if they'll intervene and give you the credit or not.

Date Posted: 2/18/2013 11:37 AM ET
Member Since: 8/16/2007
Posts: 15,187
Back To Top

JonnieAngel, as you can see from the Help Center, the process is a little different when a DC or tracking is used and book has been scanned delivered. It is better to NOT wait until the lost date if the book has been scanned as delivered because if you wait for too long, people tend to forget what they did with things. Giving the receiver a week gives them time to log the book, but giving too much longer reduces the possibility of retrieving an incorrectly delivered book. The Team will not give a credit for a DC from somewhere other than PBS under Credit Assurance, but they will look into inactivity.

If someone doesn't have a delivery scan, then they should definitely wait for the lost date, the Team won't get involved if there is nothing showing that the book has been delivered.

Date Posted: 2/18/2013 11:45 AM ET
Member Since: 12/28/2006
Posts: 14,177
Back To Top

What Melanie said yes  The follow-up dates are a bit different when tracking is involved.

Subject: Thanks
Date Posted: 2/18/2013 9:33 PM ET
Member Since: 7/12/2008
Posts: 4
Back To Top

Thanks for all your help everyone.  I just checked and I PM'd the other person on 2/12 to see if there was a problem.  Haven't gotten a response so I think I will follow up with TPTB.

 

Michele