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Topic: No more Hazmat Questions

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Subject: No more Hazmat Questions
Date Posted: 1/16/2014 11:24 AM ET
Member Since: 7/30/2007
Posts: 4,275
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With the rate change comes another change. The offices with the POS systems- the computer system the clerk uses to weigh, label etc- will no longer be required to ask the Hazmat question "Is there anything liquid,fragile, perishable or potentially hazardous like lithium batteries or perfume"  Instead, the customer will be directed to read the question on their display screen and prompted to select yes/no.

One thing this will do is give  electronic proof that the question was asked and answered, so if the customer lies to get something prohibited into the mailstream, it will be easier to 1. bill them for damages 2. prosecute them 3. fine them

Date Posted: 1/16/2014 2:38 PM ET
Member Since: 8/25/2009
Posts: 702
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Wow.

Date Posted: 1/25/2014 1:03 PM ET
Member Since: 2/2/2009
Posts: 3,789
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I've always wondered what exactly they "do" with the answers to those questions anyway.  The few times I said "yes, something is fragile" (had been mailing candles in glass containers), they didn't do anything anyway, just tossed that package in the bin with the rest of them.  Same thing when I once mailed out aftershave lotion, told them it was liquid, and the guy said "that should be fine, no problems".  Neither package was stamped with "fragile" or "liquid".   If you did have a lithium battery, what would happen?  Would they refuse the package or stamp it as such or something else?

Scott (scalta) - ,
Date Posted: 1/25/2014 2:48 PM ET
Member Since: 2/20/2010
Posts: 723
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I mailed a package on Thursday (1/23) and I was asked all the standard questions regarding contents.  So, if they are no longer asking, must be taking place after 1/26.

Date Posted: 1/25/2014 9:50 PM ET
Member Since: 7/30/2007
Posts: 4,275
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Um, yeah...that's why I said WITH the rate change
Date Posted: 1/31/2014 5:14 PM ET
Member Since: 7/30/2007
Posts: 4,275
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Ok, there is a "glitch" in the system, so as of close of business today, they are taking the customer prompt off and the SSA (window clerk) is once again required to ask the question....for a while, until this "glitch" gets worked out.

We think the glitch is that it wasn't asking the question of international packages.

Date Posted: 1/31/2014 9:32 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Staff that are used to asking Hazmat questions probably do so automatically, will probably take awhile to un-habit that question.
 

Date Posted: 2/9/2014 11:54 PM ET
Member Since: 4/6/2008
Posts: 1,036
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I was wondering why my PO just started that.  It is a pain if I have 5 or 6 packages, and have to answer every time.

Date Posted: 2/10/2014 5:27 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I was at the PO last week and was asked the Hazmat question...but then again, the clerk didn't know how to scan PBS Tracking only (and didn't listen well enough to get it when I gave her directions).