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Topic: Need help ASAP!!! DC problem

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Subject: Need help ASAP!!! DC problem
Date Posted: 12/8/2008 10:38 AM ET
Member Since: 1/15/2008
Posts: 1,748
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I'm trying to use custom DC for the first time and I'm having a problem. I typed in all of the info it asks for, checked the box that says, "I accept that the above addresses are correct and I understand that I will be charged $0.27 PBS Money for this service. I will add $0.18 in postage to cover the USPS cost for electronic Delivery Confirmation." and hit the button to print. The button is still depressed but it's not printing or doing anything.

What am I doing wrong? Please help! I have to get this stuff in the mail today!

Date Posted: 12/8/2008 10:47 AM ET
Member Since: 1/15/2008
Posts: 1,748
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Okay I tried it again and now it's saying

"We are sorry but Delivery Confirmation is currently not available for the TO address, please check it for correctness."

WHAT???

Date Posted: 12/8/2008 10:48 AM ET
Member Since: 8/16/2007
Posts: 15,194
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I think it always did that when I had something wrong with the address, especially when I had something on the in-care-of line that had any symbols in it. The only advice I can give is double check the addy.

Date Posted: 12/8/2008 10:56 AM ET
Member Since: 1/15/2008
Posts: 1,748
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I copied and pasted the address in from what the person told me their address was and I don't have anything on the in care of line.

Date Posted: 12/8/2008 11:18 AM ET
Member Since: 4/21/2008
Posts: 13,314
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Try not to use a period or any hyphen's (other then the zip code)in the address. I have stamps.com and it will always say the address needs to be corrected if I do that. It really goes bonkers when I put in an apt number. But thank goodness it then tells me the way usps wants that address to be written.



Last Edited on: 12/8/08 11:22 AM ET - Total times edited: 1
Date Posted: 12/8/2008 11:29 AM ET
Member Since: 6/18/2006
Posts: 79
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I think there's something wrong with the DC option.  I always use DC, but today it gave me the message on both books that DC wasn't available for those addresses.  I'm just going to mail them without DC, even though I won't get my credit nearly as quickly. :-(  If the problem continues, we should notify the PBS team.



Last Edited on: 12/8/08 11:30 AM ET - Total times edited: 1
Date Posted: 12/8/2008 11:38 AM ET
Member Since: 8/16/2007
Posts: 15,194
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Occassionally endicia has a problem with the DCs and that message is given. Try again later is about all anyone can do.

Date Posted: 12/8/2008 11:38 AM ET
Member Since: 6/25/2007
Posts: 5,637
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Another member posted about a problem they were having on CMT. It didn't involve DC, but an address could not be verified.

Someone suggested that the USPS database is probably down.



Last Edited on: 12/8/08 11:39 AM ET - Total times edited: 1
Date Posted: 12/8/2008 11:43 AM ET
Member Since: 1/15/2008
Posts: 1,748
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There aren't any periods and I was able to print DC on a book that I'll be sending out today. I'll try to do the customer DC again. This has to have DC because it's part of the rules of the game.

Mendy -
Date Posted: 12/8/2008 11:53 AM ET
Member Since: 6/16/2005
Posts: 8,262
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I'm using the Shipping Assitant from USPS right now and it keeps having problems.  I think it may be a server issue with USPS today.

Date Posted: 12/8/2008 1:00 PM ET
Member Since: 1/15/2008
Posts: 1,748
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It's working now :)

Date Posted: 12/8/2008 2:26 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS is having issues today. I have 4 game books to mail and need to use the DC. I posted them all to my shelf to "mail to a friend" and it won't let me input the address.  I get to the confirm part and get a screen that says "we're sorry we can't do that right now.  please check out these other pbs features you might find interesting".  One time it told me an address was invalid even though this is a buddy that I've mailed many books to from here.  I finally got them all though but I had to log out many times to get it done. 

My regular book requests printed up easily with no problems. It was only the Mail To a Friend ones that I had issues with.

Date Posted: 12/8/2008 6:12 PM ET
Member Since: 1/15/2008
Posts: 1,748
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Maybe they were doing updates or something? I got one of those weird pages too earlier today.